March 2015 capioIT Newsletter
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Capture Understand Collaborate Innovate
What Happening at capioIT....

Working with Australian accountants to understand the impact of thee shift to digital on their entire business ecosystem.
Understanding the market status for data quality and management for a Chinese healthcare provider.
Identification of suitable salesforce . com providers.
Impact of technology related security on the legal profession ability to interact with clients
Trusted Advisors in Emerging Technology
What's News....

Was 2006 equal to 1962 for the digital era, technology and referees and why compliance, regulatory and consumer environments matter for digital 

Clearly the global economy is being transformed by the Digital era of commerce. New market opportunities, synergies, economic systems and more are being created and redefined at what is frankly an unprecedented rate.

Traditionally (if the digital world is mature enough to use the word), the focus on Digital is orientated around Social Media (or security) (S), Mobility (M) Analytics (A) and Cloud Computing (C). Whilst these are all critical for the success of any digital investment it is a narrow definition of digital created by technology biased stakeholders. The non-technology based elements that are missing are governance and consumer or stakeholder behaviour. These are as critical the the success or failure of any digital investment. Just ask Uber, airbnb and any number of others who failed to understand the role of a regulatory environment that can constrain innovation and a consumer response that can work for you or against you.  

In the second half of 2014, a significant amount of capioIT time was spent focused on the compliance and regulatory aspects of Digital investments for the accounting sector.  The professional services industry is being pressured from a regulatory and compliance point of view as well as the never ending disruption of SMAC. This clearly affects the ability to respond to client mobility requirements. Typically legislation is not keeping up with enough aspects of digital, mobility, and identity let alone cloud requirements. The broad and loosely defined participants in the digital Economy must
take a more structured approach to regulatory and compliance issues. Failure to do so will result in the investments repeatedly disappointing. It is a significant opportunity for the often disparate silos of the organisation to work with each other as well as in their industry. 

1962 was a massive year in retail. Amazingly Target, Walmart and Kmart were all established in the US in 1962  as the post war consumer and suburban boom accelerated a shift in retail and spending patterns.  Technology has not had a year quite like that, though the number of fundamentally ground changing organisations established in the past 10 years. In 2006, AWS, Twitter and Wikileaks were all formed. Whilst not a retail triple play as happened in 1962, all have been disruptive and transforming. Each year will continue to produce such dramatic changes as the shift towards digital accelerates.

A lot is made of the state of the US healthcare market and the fundamental technology issues that drive it. Technology cannot fix the culture. The often cited fact that the average US 65 year old has 8 prescription medicines is   Fact that avg. US 65 yr old takes 8 prescription drugs highlights depth of healthcare issues  will require a fully integrated solution and approach.

Unfortunately the narrow and lazy definition, hence the focus on Digital is orientated around Social Media (S), Mobility (M) Analytics (A) and Cloud Computing (C). Whilst these are all critical for the success of any digital investment, this is such a limiting approach. Clearly there is more to it. The most often cited extra SMAC variant is of course security. This is Omni present, the dollars and scale around requirements of identity management alone is boggling particularly with growth companies, the expansion  of multiple devices and more loosely defined but integrated business ecosystems.

Thanks for taking the time to continue to read the newsletter. We have linked to some of our key content for the month. As always, please let us know if there is any way we can support you and your business requirements, and please provide us with feedback on the newsletter to 
Phil Hassey.
Being an industry of travellers, we would love to include photos of your travels in our newsletters. 
This particular photo, was taken by Phil Hassey while at a recent conference to the US.
It is The Court of Patriarchs at Zion National Park.

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 to send your photos. 

Capture Snapshots....

Short insights
  • The subsequent investments and focus on cloud proves that SoftLayer was the best $2B that IBM has spent. Now it faces the not so simple task of execution to expand this investment.
  • Post EDS acquisition in 2008, HP Services revenue was $39B. Last 4 quarters HP services revenue is  /- $30B. Splitting HP is a long way from being the full cure for HP issues.
  • If you have the wrong information from the wrong sources, you will alienate customers and maximise poor outcomes – regardless of big data investments.
  • According to Airbus the largest issue in plane turnaround is maintenance – (clearly not cleaning or loading catering for most airlines). Technology will drive improvements in turnaround time and create an as a service ecosystem for airlines.
  • China announced greater regulations for internet users. Clearly it limits social engagement when the biggest brother is watching.
  • Digital is impacting every profession. Professional services such as accountants and lawyers are amongst the most transformed.
  • Uber and AirBNB issues that are faced with expansion highlights that the digital economy overlooks regulatory and legislative environments at its own risk.
  • The eBay, HP and Symantec proposed breakups highlight how hard tech sector mergers are to keep together. At the same time CSC is rumoured yet again to be a potential split candidate.  
  • Google is valued more as an individual firm than the Russian stock exchange.

Our Latest....

IBM Interconnect – Disruption dictates digital enablers embedded in all IBM does

In late February 2015, IBM held their first global Interconnect event in Las Vegas. All major software brands were bought together (with analytics in a support role) to highlight the future of IBM from a software perspective. Clearly given the difficult nature of key aspects of the overall business for IBM, Interconnect represented the future if IBM is to be successful, not just software products.The key strategic take away from capioIT’s perspective was the level to which IBM has embedded cloud, and analytics into every software product and solution that IBM and its (still) often overlooked partners will take to market. Read More...

Technology is like a sports referee or umpire – It works best when you don’t notice it

Anyone who has watched any amount of sport knows the role that the umpire or referee plays. My father taught me early that the best referee is the one you do not notice. Today this still holds true whether one is watching basketball, cricket, rugby or tennis. If you finish watching, or better still, participating in a game and you have not ended up frustrated, concerned, or even aware of the impact of the umpire then you have most likely had a positive experience.Technology implementation and usage needs to remember the referee.  Technology struggles to provide the same experience of being seen and not heard. Clearly this is a cause of extreme frustration. Technology is increasingly embedded into everything we do personally and professionally. Read More...

How capioit can Help Your Organisation....

Market Intelligence Strategy

The capioIT team has approximately 20 years direct experience working with, and improving Market Intelligence departments and agencies. Phil Hassey has established global and local market intelligence capabilities, integrating economic research with user/customer requirements to provide an integrated viewpoint.

  • For a global software vendor, capioIT was engaged to stocktake current research investment and information in the Asia Pacific region. It was then requested to recommend standardised information requirements to ensure business requirements were aligned to available data. After this capioIT was requested to recommend future investments in Market Intelligence, resulting in the establishment of a new organisation capability with the tenure to provide best practice services
  • capioIT also has an ongoing relationship to provide advisory services to a globally integrated business services solutions provider. The engagement is designed to ensure best practices are identified, established and maintained.
For more information about our services or to discuss your research needs, please contact:

Phil Hassey CEO

+61 (0) 422 231 793
t:  PHassey
s. phil.hassey
Copyright © 2015 capioIT, All rights reserved.

NOTE: This is general information only and does not constitute advice nor take into account any individual’s or company’s specific requirements, and should not be relied upon as such. Readers are advised to seek specific advice from capioIT. capioIT makes no representation nor gives any warranty as to the accuracy of future forecasts. To the fullest extent permitted by law, any conditions, warranties or liabilities implied by law into these conditions are hereby excluded.

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