OIA e-newsletter - September 2019
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Edition 37 - September 2019


 Good Practice Framework Fitness to practise

We would like to thank everyone who responded to the consultation on the new
section of our Good Practice Framework which gives guidance on fitness to practise. 
The consultation on the new section ran from June to August 2019. We are grateful to the Good Practice Framework Steering Group for their helpful input and advice, and to all those who responded so constructively to the consultation. The final version incorporates many of the very helpful suggestions we received.

We have had a lot of positive and very constructive responses, and we will be publishing the final version at the beginning of October 2019.


 Case summaries

Alongside the publication of the new section of the Good Practice Framework Fitness to practise, we are also publishing some fitness to practise case summaries on our website.

Once published, you will be able to view the  Case summaries on our website.


 Higher Education Advisory Panel

Applications for membership of Panel of Advisors


We are now looking to appoint a new panel member to serve for three years from October/November 2019 to replace retiring members and keep a balance of expertise on the panel.

The new member will either currently be working as a students’ union advisor, or at a senior administrative level at a higher education provider or managing higher education at a further education provider. We particularly welcome candidates from small and specialist providers.

As well as responding to questions by email and (occasionally) telephone, we ask panel members to attend two meetings in Reading each year. They receive a small honorarium and all travel expenses are reimbursed. You can learn more about membership of the panel on our website.

Please note that current OIA Points of Contact can’t serve as members of the panel, so if you are a POC please pass this on to any colleagues who you think may be interested.

Please send expressions of interest with a supporting CV and short covering letter to Lisa Ivey by Friday 27 September 2019. Selection will be by telephone interview in early October. Successful applicants will be invited to attend the next panel meeting in November 2019, in Reading.




We invite you to join us at the free workshops we are running for the rest of the year as part of our outreach programme. 

Fitness to Practise Workshop/Student Representative Body Workshop - Tuesday 15 October

Our free half-day Fitness to Practise Workshop will follow the publication of the new Fitness to practise section of our Good Practice Framework. The workshop is for those of you who are involved in designing, reviewing or operating fitness to practise procedures and will give you the opportunity to discuss some practicalities around putting good practice principles into operation.
  • Tuesday 15 October 2019 (9.30am-12.00pm) – University of West London
Please register your interest

We will also be running our Introduction to the OIA for Student Representative Body (SRB) workshop on the same day, as a half-day session in the afternoon. You are welcome to attend both the morning and afternoon workshop sessions or just one.

This free workshop is for those of you at Students' Unions, Students' Associations and other representative bodies who advise or guide students through their provider’s complaints or appeals process. If you are new to complaints, a sabbatical officer or a student adviser, this is a great introduction to the OIA. You will find out who we are, what we do and you can share your experience with us and other attendees. Staff and representatives who help students through our process would find this workshop particularly useful. 
  • Tuesday 15 October 2019 (1.30pm-4.30pm) – University of West London
Please register your interest

Introduction to the OIA for Student Representative Bodies Workshops

There are also other opportunities to attend one of our Student Representative Bodies Workshops in other areas. These will be run as full-day workshops:
  • Tuesday 22 October 2019 (9.30am-3.30pm) - Wrexham Glyndwr Students' Union
  • Tuesday 17 December 2019 (9.30am-3.30pm) - University of Brighton Students' Union
  • Date to be confirmed - Leeds Beckett Students' Union
Please register your interest
New Members / New Point of Contact Workshop

This free half-day workshop is for those of you involved in dealing with student complaints and appeals. Staff who are new to working with the OIA, or to operating student complaints and appeals procedures should find this workshop useful.
  • Tuesday 1 October (9.30am-1.00pm) - London
Please register your interest
Good Practice in Action Workshop

This free workshop is for those of you dealing with student complaints and appeals in the higher education sector. It may also be useful for those of you who advise students on complaints and appeals. This workshop assumes you have a good working knowledge of our work and what we do.
  • Thursday 7 November (9.30am-3.30pm) - Nottingham
Please register your interest
If you are interested in joining a workshop but not sure if it is the right one for you then please do get in touch by emailing us at
We are also running our An Introduction to the OIA for Student Representative Bodies webinar:
  • Thursday 3 October | 10.30am – 11.30am
Full details of the webinar are available on our website.

Please register your interest
For full details of and/or to sign up to any of our outreach events please see our website.
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