OIA E-newsletter - December 2019
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OIA E-newsletter - December 2019

 

 Contextual complaints data


In January, we will be writing to invite all our member providers to share internal complaints and appeals data with us in 2020. This builds on our earlier pilot project. We believe the data can be valuable both for us and for providers, so we hope providers will choose to participate. When we have enough data, we will share it on an anonymous basis with those that are participating. You can read more on our website about why we want to collect this data, what we propose to collect, and what we will do with it. If you have any questions, please email Ossian Elkington.

 

 Toolkits and outreach for student representative bodies (SRBs) 

 

We have published a toolkit of resources for students' unions, associations and guilds. We hope that this will be helpful to you when you are explaining to students who we are and what we do.

The toolkit is a quick guide to our Scheme and includes downloadable tools, pre-recorded webinars and quick links to guidance. We hope that you will find the material useful when welcoming new sabbatical officers and advice staff, and/or when helping students with a complaint or appeal.

To accompany the publication of this new resource, we are also running an SRB toolkit webinar on Tuesday 28 January at 11am. Please sign up if you would like to join this webinar.

On Thursday 12 and  Tuesday 17 December, we are running our first Spotlight on Casework: Advocacy and Support for Students with Complaints workshops for student representative bodies (SRBs). This new workshop offers an opportunity to examine key casework challenges in more depth through a series of new case study and group discussion exercises.
 
We would like to thank our hosts Brighton Students' Union and Leeds Beckett Students' Union for enabling us to reach out to SRBs in their networks. If you would like join one of our workshops in future or would like to host a workshop, please email workshops@oiahe.org.uk

Please visit the Outreach page of our website to find out more about our workshops, webinars and other events.
 

 

 Research study 

 

We are pleased to be supporting one of our part-time staff members, Ossian Elkington, in undertaking PhD study at Queen Margaret University, Edinburgh. Ossian’s research topic is student complaining behaviour. The first phase of his study will explore the experiences, knowledge and views of OIA staff, staff at providers, and students, and the resolution of complaints that are brought to the OIA. In January 2020, Ossian will be inviting relevant staff at providers to participate in focus groups for his research. We hope that some providers will be able to participate in this.
 
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