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DEPARTMENT OF INFORMATION TECHNOLOGY
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Tech Gazette
 
 August
 Vol. III    Issue: I
Wireless Improvements

IT has been working to improve both the strength of signal and connectivity for our wireless environment.  We have diagnosed the issues and are in the midst of taking the necessary steps to reduce interference and add additional access points (WIFI hot spots) for building-wide coverage at all of our schools, concentrating first at the high schools.

This portion is a little techy, so bear with us. What you will notice is when your device is connected wirelessly, you are connected to something called an SSID. We are phasing out the NSDWIFI SSID because of aging, less secure technology.  The district will be left with three SSIDs:
  • NSD-SECURE (formerly NSDWIFI)
  • NSD-LEGACY 
  • NSD-GUEST
ALL SCHOOL OWNED devices will connect seamlessly with no password required. They will connect to NSD-SECURE or NSD-LEGACY. If not, please submit as technology help desk request so we can resolve the issue. 

NSD-GUEST is designed for personal devices that the District does not own. This would include staff/student/visitor devices.  NSD-GUEST will require a password (NSD12345). This is so that every device coming into the building doesn’t automatically connect, causing overall performance issues.

Please Note

Improving the district’s wireless infrastructure will NOT IMPROVE your cell phone carrier (i.e. AT&T or Verizon) coverage.  Your cell phone signal is dependent on your carriers tower placement and strength.
Points of Interest
 
·  Wireless  Improvements
 
·  Windows 10
 
·  NSD Help Desk

As a reminder...

The Technology Department will never ask you for any of your passwords!

Did you know?


If there was a computer as powerful as the human brain, it would be able to do 38 thousand trillion operations per second and hold more than 3580 terabytes of memory.

 
Windows 10
 
As you may have noticed, there have been changes to your desktop and some laptop computers.  As part of keeping up with security recommendations from Microsoft, we have migrated away from Windows 7 to Windows 10.  While a lot of the look and feel of the operating system is the same, there are differences and we do realize these changes may take some time to get used.  Not to worry though.  IT will be available to help you through this process.

This newsletter has included some valuable links on our helpdesk page to guide you through the common issues such as:
NSD Help Desk
 
Here are the three ways to make a technology-related request. To better serve you and your technology needs, we have three ways you can put in a technology held desk request.  
  • Click on the IT Help Desk icon .  This will bring you right to the NSD Help Desk page. 
  • In any browser (Chrome, Firefox, Edge, or Internet Explorer) please type helpdesk.nashua.edu 
  • Login into Aspen using your computer credentials, click on any top tab, click the Help Button and chose Report a Problem.


To log into the help desk system, you use your computer username and password.

When the ticket is completed, you will receive an email confirming your request. 
 

This is the best possible way to make a request as it encourages streamlined communication with the IT staff.