2020 was a remarkable year in many ways including a fundamental shift in the way customers use the internet to do business. Our inbound call volume from end users has tripled in the past twelve months, as has our website traffic from posts on Pinterest and other social media platforms.
As consumers are growing more savvy and bold, we are often asked for pricing on items, which we do not provide. As remarkable as 2020 was, it was also fraught with turmoil and turnover both with our customers and internally. Plainly put, our folks in Customer Service don't always recognize the caller's voice enough to associate it with an account. We don't want to fall into the trap of an end user calling in pretending to be employed by one of our customers. In an effort to ensure that pricing remains confidential to our customers, we are asking that you provide your account number when making a price inquiry call to IWT-Tesoro.
As an alternative, Decor 24 is available as well as, reaching out to your Territory Manager. This change is meant to help our customers stay competitive and keep pricing confidential. We greatly appreciate your cooperation and understanding as we strive to remain a quality partner!