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Health Consumers' Council
E-news Flash - Care Opinion Edition

News and events to help you stay on top of what's happening in health
CLICK HERE to register

Care Opinion Virtual Event
1st June 5.30-6.30 AWST/ 10.30-11.30 BST


The Health Consumers' Council has consistently advocated for the effective implementation of Care Opinion because it really is a game changer for how we provide feedback to the system. This independent, moderated platform is nationwide and was launched in Australia in 2012. It originates from the UK and is managed by passionate not for profit professionals in the UK and Australia, with the mission of enabling "people to be able to share their experiences of health and care in ways which are safe, simple, and lead to learning and change."

In 2020 the platform was renamed Care Opinion, and combined both the Patient Opinion and Care Opinion platforms into one, which provides one entry point for WA people to provide feedback on health and social care services. The person posting the story is anonymous, while the service is identified. The Care Opinion staff review moderate stories before posting them, and ensure that both parties are supported to have a positive, effective safety and quality discussion. From 2017 all WA public hospitals became subscribers, which means they are notified of and respond to stories. There is a Care Opinion dashboard that WA Health hosts to track this implementation. 

Sustainable Health Review 's Recommendation Four commits to new approaches to support citizen and community partnership in the design, delivery and evaluation of sustainable health and social care services and reported outcomes

One of the identified activities is the expansion of Care Opinion which can mean a number of things:

  • More stories on the platform
  • More frontline and lower level management staff providing responses to stories
  • Expansion into WA's social care sector

This Q&A Panel will focus on practical insights from the experience of implementing the Care Opinion tool across Scotland's health and social care services, from implementation to maintenance over the longer term. Prof Jason Leitch CBE is Scottish Government's National Clinical Director of Quality & Improvement. He is joined by Shaun Maher who is Principal Lead, Quality Improvement team, NHS Education for Scotland and , Strategic Adviser for Person-Centred Care and Improvement, Healthcare Quality and Strategy.Jason and Shaun will share their reflections on how embedding this tool has helped underpin a person centred health and social care system, as well as providing real life examples of the challenges and opportunities of Care Opinion.

In a recent Care Opinion Virtual Conference, Jason noted that Care Opinion was the most important thing the Scottish Government has done for patient-centred care in the last 10 years. He based his statement on the platform’s technical functionality and relational method of safely linking staff, system, patients and families in a way that lets organisations know what is working and what isn’t.

You can pose your questions in the registration form or during the live event. I will be chairing the session. Click here to register.

Pip Brennan
Executive Director, Health Consumers' Council

Highlights from Care Opinion's
Inaugural Virtual Conference held during
Patient Experience Week Care 27th April 2021 

250 people registered to tune in to Care Opinion's inaugural Virtual conference held during Patient Experience Week.  A single unifying theme to the presentations from consumers, clinicians and health administrators was The importance of humanising care. Care Opinion was noted as a relational tool, that allows people to connect with a service to provide their feedback, without having to do a lot of research to find the right department or email or phone number to connect with. You can view the highlights here or the full presentations here to catch up.

I was a panellist and there is a short grab of me explaining why I think Care Opinion is a game changer  in terms of giving patient feedback. What set the tone of the Conference really well was the opening story by Amelia Graves about her experience of using the tool to advocate for positive changes in the health system. Her daughter had been admitted to hospital with an eating disorder and there was a full-length mirror in her room. Amelia advocated for it to be removed or covered up, but it wasn't until she used the Care Opinion platform that action happened. Click on the image below to view the video - her presentation starts at 55seconds and the whole video is 8.5 minutes long.

Pip Brennan 

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