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Health Consumers' Council

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Building genuine engagement and partnerships 

Welcome to another edition bursting with opportunities to get involved in WA’s health area. As the co-lead for the Sustainable Health Review Recommendation 4 Citizen and Community Engagement, I’m excited to invite you to a forum exploring how we can build genuine partnerships between consumers, community and the health sector.

The forum, on 22 October, is the first of many biannual event that will come under Recommendation 4, as we continue to build momentum and work together to embed genuine engagement and partnerships as everyday practice across WA health service planning and delivery. This interactive half-day forum will explore real-world experiences of working in partnership from different perspectives to:

  • Explore how we can work more effectively together
  • Motivate people to confidently engage and build real partnerships
  • Create purposeful networks and connections that will help drive change
  • Inform next steps for progression of Recommendation 4

There will be a deliberative panel discussion and we'll explore the strengths, challenges, key learnings and unexpected outcomes of engagement and partnership.

When: Friday 22 October, 8.45am-12.30pm
Where: The Boulevarde Centre, Floreat
Click here to register before 8 October

All the details for the forum are below, and I look forward to seeing you there.

Pip Brennan, Executive Director 

PS we have a new channel on our Health Engagement Network Platform for Recommendation 4 - click here to join if you haven't already!

Click here to register for the Forum

In this email:

Want to get involved?

Your voice and your experiences are important and can help shape what health service in WA looks like. Want to get involved?


The Australian Government is rolling out the COVID-19 vaccine free for everyone in Australia, including all Australian citizens, permanent residents, and temporary visa holders.

The latest news and information on COVID-19 vaccines in Australia is available here.

Vaccine information in multiple languages is available here.

 Learn how to find your vaccination record here.

Rapid Consultation - CARE Call 

If you are the parent/carer of a child who has attended a WA hospital in the last 2 years, or if you sit on a hospital committee in WA, we invite you to submit an EOI. 

EOI closes: Midnight Monday 27 September
We will let you know on Tuesday.
Online consultation: Wednesday 29th September, 4:30pm-6:00pm

Click here to register your Expression of Interest

Watch on demand - Safe Maternal and newborn care panel discussion

To mark World Patient Safety Day 2021, and the theme of safe maternal and newborn care, Health Consumers’ Council in partnership with Ahpra and Women’s and Newborns Health Network, hosted an interactive panel discussion exploring maternal and childbirth care.

You can watch the recording, or listen to the audio, at  

The panellists generously shared insights and feedback around birthing on country, Aboriginal maternity programs and what supports are needed to encourage more Aboriginal midwives into the workforce, continuity of care, managing expectations and communications, the importance of relationships and respect in women-centred and family-centred care, and the powerful role health consumers play in creating change.

Thank you to Rhonda Marriott, Karen Banks, Rosie Keely, Kate Reynolds, Lesley Pascuzzi and Jessie McGarry for joining us.

This is just the start of this conversation, and we look forward to sharing more with you about this important issue.

Consumer conversation - Clinical Standard on Opioid painkiller use in acute pain

The Australian Commission on Safety and Quality in Health Care is looking for feedback on a new, draft Clinical Care Standard on the use of opioid painkillers for treating acute pain.

Acute pain is pain that comes on quite sudden and is caused by something specific (like a broken leg, an injury or surgery).

We're hosting an informal online session for health consumers interested in this topic to give some feedback we will pass on to the Commission.

When: Friday 1st October 9:30am – 11am
Where: Online, via Zoom
Please register at

Please note, this Clinical Standard is focused on opioid use for acute pain, not chronic or ongoing/persistent pain.

From the Australian Commission for Safety and Quality in Health Care:

The Opioid Analgesic Stewardship in Acute Pain Clinical Care Standard will guide appropriate prescribing of opioid analgesics for the management of acute pain, in patients presenting to hospital emergency departments and post-surgical patients.

Up to 70% of Australian hospitals report sending patients home with powerful opioid analgesics ‘just-in-case’. The new standard supports opioid analgesic stewardship, which uses a framework to apply a systematic approach to optimise the use of these medicines.

Responses are due by 11:59pm AEST Monday 4 October 2021.

Find out more, read the consultation document - including a consumer guide - and complete the online consultation at

Health service staff – partnering with consumers lunch and learn

Know that you'd like to engage with consumers and ready to get started?

This session is a follow up to the introductory session we ran in June. This time we will go through the practicalities of partnering and engaging with consumers. We will go through a case study of engaging with diverse groups of people to inform the development and implementation of the WA Healthy Weight Action Plan.

We will go through an overview of some of the key methods including using surveys, focus groups, and advisory groups. We also share some lessons learned about reaching diverse audiences including Aboriginal people, people from culturally and linguistically diverse backgrounds, and people with disability.
We'll cover:

  • An overview of the project
  • Thinking about surveys
  • Running consumer focus groups - in person and online
  • Working with consumer advisory groups
  • Engaging with people from diverse backgrounds

Who is this session for?
This session is aimed at any staff in health services across WA who is interested in learning more about engaging with consumers, carers, family or community members.
Date: Thursday 30 September
Time: 12pm – 1pm
Location: Online, via Zoom
Register at

Consumer participation opportunities

  • Every week we send out an email with information about consumer consultations, representative opportunities and relevant workshops - if you'd like to sign up for this you can do so at


Let's talk about using health information in patient care: Community Conversation

The South, North and East Metropolitan Health Services along with the Child and Adolescent Health Service are seeking community feedback on a proposed digital platform to support clinicians to better manage and communicate with everyone involved in the patient care team, including the patient.

This involves using health data to evaluate services, discover new treatments and ultimately, improve you and your family’s experience with our health service.

If you’re interested in how your health data can help make a big difference, come along to our community conversation.

Register your attendance before the 21 October 2021.


Expressions of Interest: Steering Committee Member, Personality Disorders (PD) Sub Network – Applications due Friday 1st October 2021

The Mental Health Network PD Sub Network Steering Committee is seeking expressions of interest from representatives of community managed organisations providing accommodation support services to contribute as part of the Steering Committee.

The PD Sub Network Steering Committee is the organising committee for the PD Sub Network. Supported by the MHN, the committee's purpose is to bring together representatives from the community of people with PD to provide advice and input to the MHC regarding the development of mechanisms that actively support the common goal of making improvements for people with PD, their support persons and service providers. 

The PD Sub Network has recently developed a Statewide Personality Disorders Model of Care and the Steering Committee is now focussed through its work plan on promoting and supporting the systemic implementation of the service principles and elements of the Model of Care.  It is particularly keen to engage accommodation service providers in this work because access to accommodation support is a high priority identified by the members of the lived experience design team that contributed to the development of the Model of Care. 

The Steering Committee is looking for members who:

1. Are a member of the Mental Health Network. If you are not yet registered with the MHN or would like to update your details, please update your membership here;

2. Are committed to the purpose and responsibilities of the committee (More information on the PD Sub Network can be found here);

3. Are currently working in, or have recent experience working with people with PD and can represent their experience and knowledge effectively;

4. Have well-developed interpersonal skills including the ability to work as part of a team, give constructive input, maintain good working relationships with stakeholders, listen objectively, negotiate, and make reasoned judgements; and

5. Have knowledge, skills and/or experience with participation on committees or other decision-making processes, familiarity with and input into the development of policy and procedure documents.

Duration of appointment: 2 years with the possibility of renewal.
Frequency of meetings: Minimum of four, maximum of six meetings annually.
Time: Negotiable. 

Venue: Education Building, Fiona Stanley Hospital, Robin Warren Drive, Murdoch, Osborne Park Hospital or Microsoft Teams.

This is a non-remunerated role.

To apply:
Please provide a brief written expression of interest to addressing the criteria above, and resume (optional) by 4.00pm, Friday 1st October 2021.

For more information, please contact Sian Jeffery Clinical Co-Chair at or Catherine Holland Community Co-Chair at 


Help us update the guiding principles for medication management 

Are you involved in medication management? We are updating two national quality use of medicines (QUM) publications and we would love your input.

The Australian Government Department of Health engaged the Australian Commission on Safety and Quality in Health Care to review and update two national QUM publications relevant to the National Medicines Policy.

They are the Guiding principles for medication management in residential aged care facilities (2012) and Guiding principles for medication management in the community (2006).

These guiding principles support aged care facilities, clinicians and people taking medicines, and are focused on person-centred care.

Two surveys have been developed and will lead you through a series of questions for you to provide your comments.

Please submit your feedback by 27 September 2021.

Your input will contribute to the revision of the publications before they are finalised and published in 2022.

For more information, email us at:

Expression of Interest:  Ready to Go Home Project: Co-design team members

National Disability Services (NDS) and Department of Health WA (DoH) are seeking Expressions of Interest from people with disability and / or family members to participate in a co-design group to inform the NDIS-funded ‘Ready to Go Home’, a project aimed to improve the experience of people with disability in hospital and to reduce unexpected delays in hospital discharge.

The co-design group will work with a project team from NDS and DoH WA to share their insights, explore issues, come up with ideas and develop and test solutions to help improve the hospital experience and discharge times for people with disability in WA.

We are looking for 10 people with a disability who have recent experience in a WA public hospital, specifically:
a) People with disability who have been a patient in a public hospital and experienced a lengthy delay in being discharged beyond when ready to leave hospital according to a doctor but couldn’t return home
b) People with disability under the age of 65 who have been a patient more than three times in a public hospital in the past three years
c) a parent/carer of a person with disability who is in category a) or b). We are very interested in hearing from people with a diverse experience of disability, including people with intellectual disability, acquired brain injury, mental health / psychosocial disability, sensory disability, neurological disability or people with disability who live in regional / rural WA.

The co-design group will run for the next two years with members required to attend meetings every two months (around 2 hours), plus possible additional work completed between meetings.

Members of the co-design team will be paid $35 per hour for their time.

If you are interested in being a member of the co-design team please send an email to by 30th September 2021.
Tell us about yourself, your hospital experience and why you want to be involved in this project.


Person-Centred Value-Based Health Care

You are invited to the launch of a global report focused on how to bring together Value-Based Health Care, Person-Centred Health Care and Population Equity.

You can choose from two virtual launches of the report, both of which will take place via Zoom. Program and speakers can be viewed here:

How do we link the goals of people receiving care to the outcomes we capture as healthcare systems?

How do we use this data to support decision making at all levels of the system and how does the data support the equitable allocation of resources at the population level?

Join us to hear practical perspectives and recommendations from global thought leaders in this area. SIGN UP NOW:

LAUNCH 1: Tuesday 28th September 2021, 9am-10:30am BST
LAUNCH 2: Thursday 30th September 2021, 4pm-5:30pm BST

Mental Health Needs and Community Supports - Regional Communities Survey

Have your say for your chance to win one of five $30 gift vouchers on offer
  • What supports are available in regional WA to help people with their mental health?
  • Do people have options for different needs - to assist with social connection, recovery and to live their best life?
  • Where are the difficulties and what is missing?
The Mental Health Needs and Community Supports – Regional Communities Survey aims to understand the needs for community mental health support options in regional areas. Often it is the experiences of people living in metropolitan Perth that informs services and policy settings, with the needs of people outside of Perth being less understood.
This work is being conducted by a partnership between the Western Australian Association for Mental Health and the Centre for Social Impact, University of Western Australia.
Together, they are seeking the views of mental health and alcohol and other drugs consumers, carers and family members, service providers and any community members with an interest in mental health or their community.
The team want to better understand what it is like to seek and receive support for mental health challenges while living in rural and regional WA.
This survey offers you the chance to be heard! Participants can also put their name down to go into a prize draw to win one of five Coles group gift vouchers valued at $30.

If you would like to discuss this survey, or the project, or to obtain a document copy of the Participant Information Form and/or Consent Details to keep, please contact:
Lisette Kaleveld, Research Officer, Centre for Social Impact
M. 0418 605 629

Research study: mental health and social care for older adults during periods of social isolation

A research team from Edith Cowan University has been funded by the Department of Health Western Australia to conduct a project titled, ‘Enhancing mental health and social care services for older adults during periods of long-term social isolation’.

The aim of the project is to understand the impact, and current and future implications of the COVID-19 pandemic on services who provide mental health and social support to older adults.
The team are seeking volunteers to complete a survey for this research project (the link for the survey is below). They would like to know whether you tried to access any services and, if you did, what your experience was.  
Click here to see the participant information sheet for this study, which includes more information about the survey and what your participation would involve.  
Who can participate?
  • Adults aged 60 years or older with a chronic medical condition/s OR
  • Adults aged 70 years and older
  • Participants need basic English proficiency AND to not have not been told by a doctor that they have dementia
What is involved?
Completing a survey that takes approximately 15 minutes to complete.  
What are the possible benefits?
Those who complete the survey will have the choice to enter into a draw to win one of twelve $25 vouchers. This research may not provide any other personal benefit to you but may benefit older adults in the future.
Do I have to take part in the research?
No. Participation is completely voluntary
Follow this link to access the survey:
If you would like a paper copy for the survey OR to complete it over the phone, please contact Amy Budrikis on 08 6304 5196. The team are also available to come to your organisation to meet people and complete the survey face to face.  
If you would like any further information about the study, please contact Amy Budrikis by email at or call 08 6304 5196 .
On behalf of Dr Natalie Strobel (Chief Investigator)  
Senior Research Fellow  
Kurongkurl Katitjin  
Edith Cowan University  
Phone: (08) 6304 5481

Committee: Indigo Customer Reference Group (formerly Independent Living Centre WA)

Indigo provides aged care support and disability services including assistive technology, home modifications, allied health therapies, OT driving assessment and instruction, and training services.

They are seeking to recruit more members to their Customer Reference Group to help inform and develop current and future projects and services. There are six vacancies.

The purpose of the group is to:
  • Advise Indigo on customer views so these can be reflected in service delivery, planning and policy development.
  • Participate in Indigo’s planning process and in the review of all customer documentation including brochures, website and work instructions relevant to customer facing work.
  • Nominate members to other Indigo committees including Clinical Governance.
  • Participate in the monitoring and evaluation of key performance indicators and standards related to customer safety, quality and feedback.
  • Raise significant issues and recommendations of a systemic nature, from a customer perspective.

Who might apply?
The team are seeking members who may fit into one or more of the following groups:
  • People with lived experience with disability (any age or gender)
  • People who are over the age of 65 (any gender)
  • Carers of people with a disability or aged persons (any age or gender)
  • Users of assistive technology (any age or gender)

As well as fitting into one of the above groups, the team are seeking:
  • People from diverse backgrounds, including those who are culturally or linguistically diverse, Aboriginal and Torres Strait Islander peoples, or members of the LGBTIQ+ community.
What's involved?
The intention is to meet monthly or every second month for 1.5 hours (depending on availability of members), as well as being contacted via email, mail, or phone as needed to review material (approx. once or twice a month).

This is a continuous position with no scheduled end date.

The meetings will be held at Indigo, The Niche, 11 Aberdare Rd, Nedlands WA 6009. The venue is close to public transport and has some visitor parking.
People can participate remotely if required.

What skills or experience do you require?
  • Active participation in the group, bringing a perspective to discussions that is beyond their personal concerns or individual issues.
  • Good understanding of what the community is looking for from Indigo regarding services.
  • Well-developed interpersonal skills, including teamwork and communication.
  • Ability to provide feedback on consumer related documents (if unable to read, different options can be provided to enable this).
  • Ability to complete tasks out of session.
  • An application for a current (6 months or less) National Police Certificate prior to commencement. In addition, members are obliged to notify Indigo of any criminal charges that may occur during their membership with Indigo.
What is provided to participants?
  • An honorarium of $35 per hour is provided for each hour members participate in a meeting.
  • Any costs involved in obtaining a National Police Certificate for the purpose of this group will also be covered, as well as any parking fees involved in attending the meetings.
  • Refreshments will be provided at the meetings.
  • Support will be provided to members who require this, including interpreters, and if adjustments and accommodations need to be made due to a member’s disability requirements, this can be arranged.
To apply or find out more
Email or call 08 9381 0643 by 31st October 2021.

Sepsis Clinical Care Standard - consultation open

A draft national Sepsis Clinical Care Standard is now open for public consultation, to support early recognition and prompt treatment of sepsis.

More than 18,000 Australians suffer from sepsis each year. About 5,000 of these patients will die and many more will be left with a disability or impaired function.

Sepsis is an extreme immune response to an infection, resulting in tissue and organ damage. Early identification and treatment saves lives.

The first national standard for sepsis will ensure that patients receive the best possible care, from symptom onset to appropriate antimicrobial therapy, recovery and discharge.

Provide your feedback
Clinicians, health services and professional organisations involved in the care of people with sepsis – or people who have been personally affected by sepsis – are invited to view and comment on the draft Sepsis Clinical Care Standard via email or our online survey.

The Australian Commission on Safety and Quality in Health Care is seeking comments on the draft clinical care standard and supporting resources until midnight Thursday, 30 September 2021.

Find out more - including how to provide feedback at

If you have questions about the draft standard or the consultation, please contact our Clinical Care Standards team at
We acknowledge Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on, specifically the Whadjuk people of the Noongar nation, and pay our respects to Elders past, present and emerging. We recognise that sovereignty was never ceded.
Copyright © 2021 Health Consumers' Council, All rights reserved.

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