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SuperSeniors Title

August 2021

Special edition


Alert Level 4


At Alert Level 4, there are important rules we all need to follow to keep ourselves and each other safe.

It’s important at Level 4 that we all stay within our immediate household bubble. If you live alone, you can arrange with another person living alone or a household to be part of your household bubble.

If you need to go out to access goods or services or to exercise, keep at least 2 metres apart from other people at all times.

You must wear a face covering when visiting Alert Level 4 businesses and services, including supermarkets, pharmacies and service stations.

If you feel unwell you must immediately self-isolate from others in your bubble and if you have cold, flu or COVID-19 symptoms, call Healthline for free on 0800 358 5453 your doctor or nurse, or your Iwi health provider. A health professional will let you know the next steps and if you should get a test.

If you have any other medical issues, don’t put off seeking help. Health and medical facilities will remain open while we are at Alert Level 4. However, if you need to see a doctor or other medical professional you must phone first. Most consultations will happen over the phone or by video conference to stop any risk of COVID-19 spreading by person-to-person contact.

For more information on our Alert Levels go to the Unite Against COVID-19 website 


Wear a face covering

Face coverings can help reduce the spread of COVID-19, we encourage you to wear a face covering whenever you leave your home.

Face coverings are now mandatory for most public places under Alert Level 4. You legally must wear a face covering if you are a customer or an employee involving customer contact at a business or service.

If you do not have a mask, you do not need to rush out and buy one. You can use another kind of covering, like a scarf or t-shirt. You can find information on how to make a face covering here


Getting a COVID-19 vaccine is an important step you can take to protect yourself, your friends and family from the effects of the COVID-19 virus.

The COVID-19 vaccination programme resumed from 8am, Thursday 19 August.

Vaccination sites will be operating under Alert Level 4 conditions. Physical distancing requirements at the sites means there might be fewer people vaccinated.

The reduced capacity means we may need to postpone some appointments. If they need to postpone your appointment you will be contacted by the Ministry of Health, your DHB, or healthcare provider.

If you do not hear anything, please go to your appointment as scheduled.

If you haven’t already booked in to get your vaccine and you are eligible, go to the Book My Vaccine Website or call the COVID Vaccination Healthline on 0800 28 29 26

Aged care services at Alert Level 4

Essential personal care services, such as toileting, washing and feeding, will continue as usual. Some home help, such as house cleaning, may be available where appropriate PPE is used. 

NGO delivered services, such as social connection, health promotion and education activities are suspended, however other non-contact ways of providing this support are encouraged, such as ZOOM or by phone.

Aged residential care and disability residential care are essential services and must continue to be available. For aged residential care, hospices and disability residential care, family visits are not permitted.

Looking after your mental health

It’s normal to feel anxious or stressed in times of difficulty. Here's some tips of things you can do to take care of your mental health:

Stay connected

This is important for our wellbeing and helps to make us feel safer, less stressed and less anxious. We can support each other by keeping the connections and close ties to others that we forged during the COVID-19 pandemic.

Acknowledge your feelings

It’s completely normal to feel overwhelmed, stressed, anxious, worried or scared. Reach out and talk with people you trust about your concerns and how you’re feeling or even write them down in a journal.

Stick to routines where possible

Try to go to sleep and wake up at the same time, eat at regular times, shower, change your clothes, and do your chores.


Even just a stroll around the block can help you relax and have a positive impact on your thoughts.

Check in on other people who might need help

Reach out to those who you think may be feeling stressed or concerned, particularly those who live alone. It can benefit both you and the person receiving support.

If you are feeling anxious or just need someone to talk to call or text 1737

Helpful phone numbers

Support is still available during Alert Level 4

  • If you have COVID-19 symptoms, call the COVID-19 Healthline on 0800 358 5453
  • For any other health concerns, contact your GP or Healthline on 0800 611 116
  • If you are feeling anxious or just need someone to talk to call or text 1737
  • Elder Abuse Helpline 0800 32 668 65
  • For advice or support you can call Age Concern NZ on 0800 65 2 105
  • The Student Volunteer Army Grocery Delivery Service is available in Auckland on 09 801 2122 the rest of country can a call 0800 005 902 for assistance
  • If you need to discuss your entitlements phone the MSD Senior Services line 0800 552 002

Keep up to date

You can find out all the most recent information at the Unite Against COVID-19 website.

Please share this Newsletter with others. Forward it to your friends and make sure their email address is correct through their MyMSD account, so they receive our updates. You can even read it out to them over the phone! 

New Zealand Government
Office for Seniors
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