October 12, 2016

The Critical Link between Secure Guest Wi-Fi and Loyalty in the Hospitality Industry

By Adlane Fellah

The customer experience or CX for short has become a competitive differentiator in many sectors, and perhaps none more than in hospitality. More intimate than ecommerce and longer lasting, a stay in a hotel is both a challenge and an opportunity for hospitality providers to enhance CX and reap the benefits – higher customer satisfaction, greater loyalty, more word of mouth recommendations to other potential customers, and, of course, improvement to the bottom line.

Google ups its hardware game still further, but WiFi device offers little new

By Caroline Gabriel

Google seems to have cast aside any qualms it had about being a hardware maker and is launching devices on all fronts, including Google WiFi.

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