If you’re feeling like the Year of the Horse has you galloping along already then you are definitely not alone. 2014 is certainly off and running with many of our clients ramping up new initiatives with us in key areas such as Service Delivery Strategies, Integration Architectures, Requirements Management and ICT Procurement.
Reflecting on the increase in our overall delivery activity, a major area of demand has been for Communications and Change Management expertise. In particularly assisting clients in preparing stakeholders for new ways of working in an “as-a-service” environment.
In the past, many major business transformations involving technology have included well-documented intentions when it comes to communication and change management. The unfortunate reality has been that such activities are often the first to go when time or money constraints emerge.
So what is driving this change? One word – Cloud.
As both the cost and time of technology delivery continues to reduce, business sponsors are now turning their attention to focusing on the user needs. The result is a shift in project emphasis from how to get as much of the system delivered as possible, to how to get the most from the people using the cloud based service. In this context where end users, not developers, are the real engine for benefits realisation; capability assessment, training and multi-channel communications are all key.