As the 2013-14 Financial Year draws to a close it feels as though the swinging pendulum of economic change has reached its peak and is now finding equilibrium in its ongoing shift between internal and external delivery of service.
The pendulum analogy is oft-used in both the public and private sector when referring to the accountability and delivery of front and back office services. What should be managed in-house? What is core business? What should be contested by the private sector?
As the National Commission of Audit Findings were released and the 2014-15 Federal Budget announced, the business community watched to see just how far the pendulum would swing.
Would we return to the large scale outsourcing models of the 1980s and 90s or to something more measured? Would the Federal Government adopt state-jurisdiction terminology such as “contestability” to emphasise the need for internal comparisons and market testing elements of service delivery change; or something entirely different?
Over the last eighteen months Business Aspect has assisted a number of clients in responding to these types of change, whether it is public sector agencies looking to gain efficiencies through to resources firms transitioning from construction to ongoing operations.
For these clients the epiphany has been in recognising the true sense of purpose for their organisations by undertaking a process to define a clear catalogue of services. (See Jacob Formann's article, Beyond Contestability).
In other articles this month we share our insights into the adoption of enterprise mobility across major government and private organisations; along with a mobility case study based on our work with two leading aged care and community health providers.
So as the economic pendulum of change continues to swing, take the time to prepare your business or your government department by asking yourself that most basic of all questions “Why are we here and what is my true catalogue of services and capabilities?”