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Business Aspect - A Fresh Perspective


MAY 2015

With only one month to go until the end of the financial year we are pleased to be entering our second decade of business in what is shaping up to be one of the most disruptive periods for established businesses in our developed economy.

New enabling technology combined with an acceptance, perhaps even an embrace from society for new ways of accessing services is turning many industries on their heads.  Think airbnb, Uber, University of the Third Age....

Over the course of the past ten years Business Aspect's teams have witnessed a multitude of clients respond to disruption, helping many of them navigate major digital transformations

It is this theme of transformation that flows through all the articles in this latest edition of BA Perspectives, which includes insights from Peter Banks on maintaining customer focus throughout a digital transformation, an interview with Canberra based consultant, Greg Field and stories of change from a long term client.

Richard Eden, Director-General for the Queensland Government Department of Tourism, Major Events, Small Business and Commonwealth Games (DTESB) provides us with his observations on ten years of working with Business Aspect, highlighting on camera two major transformation programs in that time - the Queensland Government OneSchool program and the DTESB CRM program.

Turning our attention to the continued growth of Business Aspect, we are pleased to highlight the expansion of our Canberra office and the appointment of a number of new consultants across Australia, including Carsten Larsen, based at our new ACT address and David Pollock our new Brisbane based CFO. 

Finally, to round out this issue, we give you a wrap-up of this quarter's events and community initiatives including photos from our ten year anniversary celebration and national charity event, the Walk to Save our Sons. You can also download new presentations such as Sam Higgins' "Enterprise mobility - opening the window to your cloud" and Mark Watt's Preparing Australia for a Location Enabled Society.


Special feature: A video interview with Director-General, Richard Eden

A ten year working relationship across various Queensland Government departments has seen the delivery of numerous business transformation programs to improve service delivery.

Take a few minutes and hear about Business Aspect's role on the state-wide OneSchool program as well as a significant CRM program. Watch the video here...

Injecting a Customer Service focus through Digital Transformation

by Peter Banks

Understanding business services from the customer’s perspective remains an integral part of organisational success.

Technology is an essential ingredient in findings new ways to interface with the customer. This article describes some of the pitfalls to be considered when technology is injected at the business-customer interface. Read more...

Asian Banking Awards 2015: Best Outsourcing Project (Existing Bank) awarded to BOQ and HP

Business Aspect client, Bank of Queensland (BOQ) and its technology partner HP have been awarded the Best Outsourcing Project (Existing Bank) award for the 2015 Asian Banking Awards. 

The bank’s end user computing project provided a standardised platform, which resulted in significant operational benefits, efficiency and growth.
Business Aspect senior consultant, Wayne Tucker is the Program Manager within the BOQ and HP team and said “it has been very satisfying to see staff ‘staying connected’ and their improved work life”. Read more here. 

An Interview with Greg Field Greg Field

This month we profile Greg Field, the man at the helm for Business Aspect in Canberra.

Greg joined us in February 2015 - he hit the ground running and hasn’t stopped since.

In this interview we get a glimpse into Greg’s impressive career and learn how he juggles a working, family and farm life.

Greg offers some industry insight and shares with us how he came to realise that even the scariest people will respect you if you do your best. Read the full interview here. 

The Walk to Save Our Sons

Senior Consultant Carsten Larsen joined the Walk to Save Our Sons into Parliament House on 12 May 2015.

Save Our Sons raises money and awareness for Duchenne Muscular Dystrophy, a fatal condition that only affects young boys.

Business Aspect was a proud sponsor of the fantastic charity event. Read more... 

10 years: celebrating a decade of delivery

On 23 April 2015 Business Aspect celebrated its 10th anniversary with clients, alumni and our team at Brisbane's Alchemy Restaurant.   Take a look at the photos here.

Past Events

Locate15: The Power of Location

In March 2015, Mark Watt addressed the global delegate base with his paper, Preparing Australia for a Location Enabled Society.


Download a copy of Sam Higgins' JuiceIT presentation Enterprise Mobility: Opening the Window to your Cloud or check out the videos on YouTube here. 

Coming Soon

Pearcey Foundation QLD State Awards

The Pearcey State Awards will take place on 25 June 2015. Click here to find out more.  Sam Higgins was recently appointed Queensland Chairman for the Pearcey Foundation.


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