September Newsletter!
View this email in your browser
In this issue:
A FREE seminar!  /  Coping with cranky customers  /  Our new Best Practice Guides  /  
Destination FeelGood
  /  British Destinations Conference  /  b-side the seaside

Welcome to our September newsletter!

What makes your business unique?

There’s still just time to squeeze in your slot for a free seminar, What makes your business unique? taking place on Wednesday 30 September, 2-4pm at the Riviera Hotel, Alum Chine. We’ve invited Graham Foster from branding agency We Are Drawn In to explain how you can make your business stand out from your competitor’s, to focus on what makes yours unique and how branding can help you get straight to your target audience.

For further details and to book your place, click here

Coping with cranky customers!

However experienced and well trained, everyone gets pushed to the limit by difficult customers on occasion.  Spotting the warning signs before conflict erupts and learning how to rescue a heated situation is key.  We’re offering a subsidised course, Handling Customers, Conflict and Complaints on Tuesday 13 October to address these issues.

Centrally located in the Executive Business Centre, Holdenhurst Road, the course costs £45 including a light lunch.

Make sure all visitor-facing staff is well equipped, book now, by contacting Jacky Thorne.

Who’s the Best in the Business?

Most businesses strive to apply best practice – but who can really lay claim to being the best? We’ve published a new series of coastal case studies picked from the length and breadth of the country. Read about the couple in Northumberland who transformed a derelict church into a multi-award winning B&B, the obsolete Cornish tin mine that’s now a thriving visitor attraction or the East Yorkshire farmers who turned crumbling outbuildings into luxury self-catering cottages, attracting top-end clients and employing seven full time staff.

Get inspired:


Best Practice Case Studies

Destination FeelGood


Our recent Destination FeelGood event held jointly with Bournemouth University, highlighted the success of our ‘ideas cafés’ which took place over a year in Bournemouth, Dorchester and Weymouth. The project focused on the opportunities for health and wellness tourism in Dorset. Speakers included Andy Woodland from The Sandbanks Hotel and Christian Schneider from Monty’s Lounge who outlined the importance of locally sourced and home-grown food and how looking after the wellbeing of staff had a positive impact on productivity and retention. 
Our research revealed that one in five of us take a ‘health holiday’ at least once a year and 59 per cent of us would opt for a coastal rather than an urban or rural setting, giving enormous opportunity for product development.

Read more about the project and the huge growth potential for coastal businesses on our website here

British Destinations Conference

The British Destinations Conference will take place on 5-6 October in Blackpool when challenges facing coastal destinations will be on the agenda. The National Coastal Tourism Academy will be speaking during the event, which will see the Chairman of the Tourism Alliance, Bernard Donoghue and VisitEngland CEO, James Berresford also address the conference.

More information on the event can be found here.

b-side the seaside

b-side, an artist-led arts organisation based in Dorset, is holding a symposium on 8-9 October called The Excursionist it will look at the growing relationship between the arts and tourism. The two day event will include debate and interaction with speakers from the world of art, heritage and the environment. 

For more information and tickets visit their website.

Copyright © 2015 National Coastal Tourism Academy, All rights reserved.

unsubscribe from this list    update subscription preferences 

Email Marketing Powered by Mailchimp