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Wednesday, 14 September 2022

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YOUR bulletin this week is packed with:

• Information for GP Practice Staff
• Service Updates
• Updates for all Practitioners

Death of Her Majesty the Queen

A communication from the NEL Primary Care Central Team

I know I speak on behalf of the whole NHS when I say how incredibly saddened we are by the news Her Majesty The Queen has passed away. 

An official letter has been sent to NHS colleagues.

The Queen dedicated her life to public service and it was our proudest moment when she awarded NHS staff the George Cross earlier this year, for their compassion and courage over the last 74 years but particularly during the pandemic.


Funeral plans and arrangements for Primary Care services

Please see the communication from NHSE regarding funeral plans for Monday 19 September 2022 and arrangements for Primary Care services.

Gender Identify Clinic Update - 16 September

Dr Tara Suchak, from the Gender Identity Clinic, will host an education session on Friday16 September, 1-2pm. 

Please email if you have any questions for Dr. Suchak in advance.

Trauma Informed Care - 21 September

Find out what trauma informed care is and how this introduction can help your relations with patients be more effective.  This session will take place on Wednesday 21 September 2022, 1-3pm.

*This event makes up the other two hours of the compulsory four hours annual Mental Health training under the Primary Care contract for each practice to attend*
Speaker: Dr Danielle D'Mello

Optimising imaging requesting from primary care for management of shoulder conditions - 30 September

In this session - Optimising imaging requesting from primary care for management of shoulder conditions receive a better understanding of which imaging is appropriate pre-referral to locomotor service or orthopaedics.  The speakers for this event will be Sue Rowe, Marie Tanner and Tobias Barin.

Polio campaign support for GP Practices and PCNs

Following feedback from the GP community on the barriers involved in putting on additional capacity to deliver the London Polio Campaign, further support has been sought by NHSEI.  This is set out in the London Polio Programme document along with the Lead Employer offer.

Seasonal Flu 2022-23 and Childhood Flu 2022-23 services

The 2022/23 Seasonal Flu and Child Flu service offers were released on Friday 2 September 2022 and can now be accepted by practices.


London Covid-19 Vaccine and Flu Operational Delivery Group Meeting

Please see the Google drive link that contains:

  • Flu & Covid-19 Communications toolkit
  • Flu social media graphics
  • Covid-19 booster social media graphics
  • Co-administration messaging social media graphics
  • YouTube + reels video animations

If you have any issues accessing the link, please contact Jiblu Rahman.

The evening will also provide an opportunity for attendees to discuss roles with teams and connect with directors, system leaders and existing clinical and care leads.

You will leave the evening with enough information and insight to make a decision which roles you will apply for.

Register on Eventbrite.

IT management and support arrangements changing in C&H

The IT management and support arrangements are changing for practices in City and Hackney as a result of our recent transition to an Integrated Care Board (ICB).
As part of the transition, London Shared Services (LSS) will no longer be supporting general practice IT needs, and this will transition to the NHS North East London. Day-to-day, the logging and raising of issues via EMIS / Egton will remain the same. Issues that are triaged and escalated beyond EMIS / Egton will now be handled by the NEL ICB.
To facilitate the migration, all laptops and desktops need to be powered up and connected to the network between Wednesday 21 and Friday 23 September 2022, either at the practice or at home.
Should you have any questions regarding this migration, please contact your relevant GP IT facilitator using the details below:
Raymond Berry -  - 07950 888 958
A facilitator will call the practice ahead of migration to confirm everything is in place.

Findings of pan-London Discrimination in Primary Care survey

BMA London is hosting a virtual seminar on Monday 24 October 2022 at 6pm on the findings of the ‘pan-London Discrimination and Racism in Primary Care survey’ and the London Workforce Race Equality Strategy in Primary Care.


Supply issue with estradiol (Estraderm MX®)

A Tier 2 medicine supply notification for estradiol (Estraderm MX®) 25 micrograms/24hours and 100micrograms/24hours transdermal patches has been issued.  Please see the summary.

DHSC and NHSE/I have launched an online Medicines Supply Tool, which provides up to date information about medicine supply issues. The contents of this MSN can now be viewed on the Tool.
The Tool also details any changes to resupply dates and updates to the entries. To access the Tool, please register with the SPS website.  For any queries, please contact:

Urgent Care Plan Programme - September newsletter

Please see the Urgent Care Plan Programme newsletter for September 2022.

PCN DES Payments - September 2022

Due to the ongoing issues with CQRS, there will be making an off system payment to PCNs for the month of September which will appear in the October payment run. However, PCN DES payments for the month of August should be received as normal via the system.
If you have any queries, please contact the North East London Primary Care Team in the first instance:

Infertility Referral Form for Homerton Healthcare Trust

When referring to the Fertility Centre at Homerton Healthcare Trust, please use the specified referral form -  as, from Wednesday 14 September 2022, Homerton will reject referrals if the form is not completed and attached to the eRS referral - which can be found via: Please also note that after a clinical review, the Infertility Referral Form has been amended and now includes a new mandatory field, which requires the genetic history of the patient and partner. Please complete this section when referring patients.
If you have questions or queries regarding the above, please contact Helen Crane.

National Workforce Reporting Service b1

The new National Workforce Reporting Service (NWRS) system was launched in July 2021 to enable practices and PCNs to report their primary care workforce data in a much easier way.
The accurate and complete reporting of workforce data is essential in informing the understanding of capacity in primary care and shapes the investment, training and resourcing for the workforce.

Air pollution resource pack

An air pollution resource pack has been organised for GPs, practice nurses and practice managers to share with patients and colleagues regarding the impacts of air pollution.  There is an overview of the impact of air pollution and table of resources, including weblinks for health professionals and patients.

Improving Patient Triage Communications (IPTC) Workshop for NEL practices

The Improving Patient Triage Communications workshops are designed for Admin / reception team members. The programme is an interactive scenario-based workshop for front line GP staff on 'managing challenging conversations from patients around their experience of patient triage.  Using real life patient experience video clips, participants will help script these challenging conversations live.  Enhancing their active listening skills, problem solving skills, negotiating skills and more.
The workshops are 1.5 hours and run virtually on MS Teams. The training has been reframed to accommodate more practices. Any admin or reception team member can attend any of the training sessions.  There is no longer a need for a practice to attend a single session.

Guidance for the virtual chronic kidney disease (CKD) service

Guidelines about how to refer to the virtual chronic kidney disease (CKD) service have been updated.

Please take a moment to familiarise yourself with these.  They are not major changes to the process, rather some important modifications to make the system as efficient and reliable as possible.  The main message is that the service provides a computer based, virtual review of medical notes only – there is no direct patient contact.
Please do not ask your patient to attend hospital or expect a call from a nephrologist when you are making a virtual CKD referral – both of these things happen from time to time, causing patients undue stress and concern.
Please do contact Barts Health virtual CKD service (websiteemail) if you have any questions about the service.

Silverman Opticians - Temporary service suspension for Minor Eye Conditions

Minor Eye Conditions (MECs) from Silverman Opticians have been temporarily suspended with immediate effect from Monday, 5 September 2022, due to unforeseen and unavoidable staff absences for approximately two weeks.
Alternative site locations and additional information can be found in the leaflet.


CHSAB Learning event - Philip SAR - 28 September

The City and Hackney Safeguarding Adult's Board (CHSAB) will host a learning event on Philip SAR on Wednesday 28 September 2022, 3.30-5pm, that will include issues about the recording and the acknowledgement of serious safeguarding concerns, missed opportunities to share information and the pressures on systems that impact the delivery of services to residents.

This SAR will focus on the use of the Think Family Approach, the importance of raising safeguarding concerns, the system pressures that affect the service delivery, and cover the 10 recommendations made following on from the review.

This event is open to practitioners in City & Hackney working with adults, including; Adult social care, health, care provider sector, housing providers and voluntary sector services.
The City & Hackney Safeguarding Children Partnership (CHSCP) has posted its Things You Should Know (TUSK) its briefing for August 2022. 

NELFT News - September 2022

North East London NHS Foundation Trust (NELFT) has released its newsletter for the month of September 2022.

Making Every Contact Count (MECC) training

Making Every Contact Count (MECC) training aims to build confidence, knowledge and skills required for good conversations and provide participants with resources specific to supporting people to take better care of their health and wellbeing.
The course is for anyone who works or volunteers in the City of London or in the London Borough of Hackney (Council staff, NHS, Voluntary sector organisations, Homerton or ELFT).

The first date is Thursday 22 September 2022.  Feel free to share this flyer with those interested.

Poverty reduction and cost of living material

Please find information that can assist residents with the cost of living and to reduce poverty, including Stokey Community Food Shop.

The material includes two recordings of meetings for frontline staff on practical ways to help residents who are struggling financially.
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