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Joint communication to support our local City and Hackney practitioners

Friday 7th October 2021 

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In this bulletin:

  • Information for GPs

  • Service Updates

  • Updates for all Practitioners

City & Hackney Practitioner Forum 6th October

The next forum - Thursday 4th November, 1pm-2pm.

For invite email

Rise in Aggressive Behaviour in GP Surgeries

In response to the rise in aggressive behaviour from patients, NEL have produced digital assets to display in your reception areas.

Download Poster

Patients wanted for Covid Cancer Antibody Study

The NHS has launched a national COVID Cancer Antibody Survey to assess antibody responses to the COVID-19 vaccines among cancer patients and is calling on cancer patients to sign up now.

Please share with your patients by downloading the Communications Toolkit 

For more information, please use the ‘contact us’ section of the survey website:

Reminder - Stoptober Campaign 2021

Stoptober 2021 is here. This year, we celebrate the event’s 10th anniversary and the estimated two million smokers who have so far used the campaign to make a quit attempt.
This year’s campaign launched on the 20th  September. We would like to reach City and Hackney smokers through our engagement and promotion events which focus on endorsing the benefits of quitting.

Download Information Pack

Training dates now available to book for Making Every Contact Count (MECC)

Part of your CCE contract

Making every contact count (MECC) is an approach to behaviour change that empowers frontline staff to have conversations with the public about their health and wellbeing, and signpost them to local preventative services and other sources of wellbeing support. 

As part of the CCE contract for 2021/2022, each practice is expected to send a minimum of one person to the following two sessions and complete feedback surveys. 

Session 1 is organised into four main modules: 
•    What does a good conversation look like? 
•    The key skills 
•    Models and simulations
•    Resources to help you (knowledge and signposting)

Session 2 - reflective session.

We are also able to codesign the sessions based on the needs and roles of your staff, practice or PCN if this is something of interest to you. For example, the skills learnt in this training could help to support the uptake of flu immunisations. Previous successful training has included vaccine hesitancy training for recall staff. 

The sessions are 1.5hours delivered online.

All practice staff are eligible, including healthcare assistants, receptionists, and any other frontline facing non-clinical staff.

These can be booked here

For more information about the sessions or to have a specific session focus please contact:

Additional offer:
FREE training for healthcare professionals 
Physical Activity for the Prevention and Management of Long-Term Conditions

There is also an additional offer available specifically for healthcare professionals.  The offer is a 3 hours online training which includes peer to peer support and is an offer to groups arranged at a date and time to suitable to you.

This online training provides the opportunity to:
•    Access evidence-based resources proven to increase knowledge and confidence, and support clinical practice in line with guidance (e.g. NICE)
•    Improve management and care of patients with 30+ long-term conditions (e.g. CVD, type 2 diabetes, depression, MSK issues, some cancers).
•    Help reduce service demand and costs i.e. the ~£0.9bn annual cost to the NHS associated with insufficient physical activity

To find out more please read the leaflet attached and contact to organise a training session.  Please note that this is not part of the requirement of the CCE contract.

Upcoming Education Events

CCG education webinars can be viewed on the education calendar here. You can start registering for these events now - more will be added in due course. Our next education event is this Friday, an accredited session on Suicide Prevention Webinar. 

Friday, 15th October - Adult Eating Disorder Pt 1
Wednesday 20th October - Learning from serious case reviews – Child A
Friday 22nd October - Adult Eating Disorder Pt 2

NHS Digital Weight Management Programme:  Primary Care support webinar for London

London Primary Care professionals, Local Authority and ICS leads are being invited to a webinar led by NHS England & NHS Improvement on Friday 8th October 12-1pm, introducing the NHS Digital Weight Management Programme (DWMP), a run through of the referral process and answering common questions regarding the referral process. 
The webinar agenda is as follows: 

  • Introduction to the NHS DWMP and eligibility criteria 
  • A review of the referral process  
  • FAQ on referral timelines and common technical issues 
  • Opportunity for feedback from primary care referrers on their experiences of the referral process

The link for the webinar is below – this will be a great opportunity to learn more about the service and to have questions regarding the service highlighted. The webinar will also be recorded and made available online at a later date. 
Please email if you have any further questions regarding the event.

Safe Connections

Partners across north east London have come together to launch some new services across each borough in north east London to help prevent suicide and to provide additional support to local residents. These services are being delivered together as Safe Connections.
We want every resident in north east London to be aware of these services. This communications toolkit has been put together to help partners across north east London to promote these services via their own communications channels.
If you have any queries or need any additional content, please contact Paul Thomas via email:

Download Communications Toolkit

Download: Communications Toolkit

NEL Cancer Alliance Primary Care Update October 2021

Read this month's edition

New Medicines Management Email

Now that City & Hackney ICP is now formally part of NEL CCG, the Medicines Management Team (MMT) generic email has migrated to the NEL CCG platform. 

Practices should send all emails/ queries / submissions to the new MMT mailbox


Please share our new email address with practice colleagues.

Minor Eye Condition Service Update

The Minor Eye Conditions Service (MECS) in City & Hackney is currently provided by:
  • Specsavers Dalston Cross, E8 2LX
  • Specsavers London Wall, EC2M 5QD
  • Rose Opticians, E5 0NS
  • Silverman Opticians, E5 9AG
Infocus Opticians at Stoke Newington are no longer providing the service. We are looking for a replacement in the area.
 The revised patient leaflet can be found here and further information on the service can be found on the GP website here
Please ensure all MECS referrals are only made to the four providers mentioned above.
Any queries please contact

Free Advice & Urgent Mental Health Support

Children, young people and their families can get free help, advice and urgent mental health support from 24/7 crisis telephone lines available in every London borough.
Every NHS mental health trust in London has put these in place, so children, young people and their families can get help quickly when they need it. Professionals are also able to access these crisis lines if they are concerned about or would like advice about a child, young person or family. The crisis lines are supported by trained mental health practitioners, who can offer advice and signpost other sources of support as needed.

Download Information Pack

Air Pollution and Health Webinar
Enhancing Health Practitioners' Knowledge

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