5 Minute Requests


At Homeward, we use data which comes from the conversations with people in crisis to guide our planning and support functions for the Greater Richmond Continuum of Care.
"5 minute requests" addresses specific questions asked by our partners or potential partners about the experiences of subpopulations experiencing homelessness or potential overlaps between homeless services and other systems of care.

In 2019, we want to share these insights with all of you. We hope you find our “5 minute requests” useful and invite you to submit suggestions for future data insights to These newsletters will also be archived on the Homeward website at

Coordinated Outreach

Coordinated street outreach establishes trust-based relationships in order to connect people sleeping on the streets with life-saving services and essential care items. The chart below shows deduplicated clients entered into an outreach project by quarter. Outreach providers are: Commonwealth Catholic Charities, The Daily Planet, Richmond Department of Social Services, Richmond Behavioral Health Authority (PATH), and Virginia Supportive Housing



Emergency Shelter Entries

The chart below shows deduplicated clients entered into an emergency shelter, transitional housing, or Safe Haven project by quarter.


The chart below shows deduplicated clients who called the Homeless Crisis Line by quarter, including those who were literally homeless and those who were within three days of losing their housing.We are most interested in the drop in literally homeless clients – who used to outnumber those who were about to lose their housing. Does this represent a shift? Are we making a dent in pent-up demand for shelter??


Shelter and Housing Referrals

The chart shows referrals by Homeward’s Shelter and Housing Coordination staff by quarter. Note that the numbers are not deduplicated; the counts are of referrals, and referral disposition (i.e., whether the referral was accepted or declined) is not incorporated into the numbers.

One thing that is really interesting about the chart is the strong linear component – the line does an excellent job of predicting the actual number of referrals.

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Suite 200-B
Richmond, VA 23235

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