5 Minute Requests


At Homeward, we use data  from the conversations with people in crisis to guide our planning and support functions for the Greater Richmond Continuum of Care.

"5 minute requests" addresses specific questions asked by our partners or potential partners about the experiences of subpopulations experiencing homelessness or potential overlaps between homeless services and other systems of care.

In 2019, we want to share these insights with all of you. We hope you find our “5 minute requests” useful and invite you to submit suggestions for future data insights to These newsletters will also be archived on the Homeward website at

Emergency Shelter Referral Placements

The charts below show emergency shelter referrals and dispositions for the first half of 2019. Coordinated Entry ensures that all shelters work collaboratively to meet community need and use a commonly developed prioritization process to maximize shelter resources. Declines indicate that the client did not show for intake or chose not to stay. Declines should only be based on the client’s behavior, not a shelter’s choice.  Occasionally, a shelter will decline a referral because the client is banned from their facility for behavior. 


Since the beginning of 2019, the Homeless Crisis Line has assisted 1730 households – 1137 single adults and 544 family households. Among adults served, 13.5% of single adults reported staying in a hotel/motel paid for themselves vs. 21.3% of adults in families.

Nationally, the incidence of people staying in hotels/motels is less prevalent, though the pattern of families being more likely to stay in hotels/motels holds, with 6.7% of adults in families and 3.1% of single adults reporting that they stayed in a hotel/motel paid for themselves. (Source: 2017 Annual Homeless Assessment Report: Part 2)

Greater Richmond Regional Collaborative to End Sexual and Domestic Violence (GRRC) Six Month Update


The GRCC coordinates the Greater Richmond Region Domestic Violence Hotline (804-612-6126). By calling this number individuals and their children suffering from domestic violence can find shelter, counseling, support groups, and legal assistance 24 hours/day.

According to the hotline report for the YWCA in VADATA (statewide Domestic Violence Survivor Assessment database), the Hotline reported 1960 calls in the first 6 months of the year. The hotline is consistently averaging a little over 300 calls a month.
There is an age breakdown of callers (however, this is not deduplicated):

  • 36 people reported they were under the age of 18
  • 330 people reported they were between the ages of 18-24
  • 495 people reported they were between the ages of 40-59
  • 62 people reported that they were over the age of 59
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Richmond, VA 23235

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