5 Minute Requests


At Homeward, we use data  from the conversations with people in crisis to guide our planning and support functions for the Greater Richmond Continuum of Care.

"5 minute requests" addresses specific questions asked by our partners or potential partners about the experiences of subpopulations experiencing homelessness or potential overlaps between homeless services and other systems of care.

In 2019, we want to share these insights with all of you. We hope you find our “5 minute requests” useful and invite you to submit suggestions for future data insights to These newsletters will also be archived on the Homeward website at

Six-month Summary of Coordinated Entry Services:
January 1, 2019 – June 30, 2019

Coordinated Entry is a system in which all programs within a community’s Continuum of Care work together to assure that services are accessible and well-targeted to the immediate needs of the client. Ultimately, the goals of a coordinated entry system are to simplify access to services by people seeking assistance, track system outcomes to inform and enhance decision-making, and improve overall system efficiency.
The numbers below represent the number of households who sought assistance from the Greater Richmond Continuum of Care (GRCoC) Coordinated Entry System from 1/1/19 to 6/30/19. (Please note that these numbers do not yet include the number of households served through the confidential Domestic Violence Hotline which serves as the primary access point for households fleeing domestic and sexual violence.)

2,496 households Number of households who sought homeless assistance through the GRCoC Coordinated Entry System A total of 3,948 individuals are represented in these households which include:
  • 1,238 children under the age of 17
  • 277 young adults between the ages of 18 – 24
  • 658 individuals aged 55 or older
  • 380 veterans (of various ages)
Approx. 5,000 Average monthly calls to the Homeless Crisis Line Includes calls from individuals in need of assistance, service providers, and community members
1,841 Households Number of households served by the Homeless Crisis Line with diversion, intake, and referrals to community services  
735 individuals and 110 households with children Number of households referred to Emergency Shelter programs through Coordinated Entry  
83 individuals and 43 households with children Number of households referred to rapid re-housing programs through Coordinated Entry  
21 individuals and 2 households with children Number of households referred to permanent supportive housing programs through Coordinated Entry  
Our mailing address is:
9211 Forest Hill Ave
Suite 200-B
Richmond, VA 23235

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