“Let chaos storm! Let cloud shapes swarm! I wait for form.”
- Robert Frost (1874 – 1963), American poet, Pulitzer Prize winner
Change invokes many questions from those affected. What can effective communicators of change management do to smooth the process? First answer the questions of “Five W’s” – the what, why, who, when and where of the change to build awareness. Then followed by more specific and granular “H” – the how.