Welcome to ROI Wisdom.  It is hard to believe that more than 2 months have passed since the last issue.  Hope your New Year has started off well despite the challenges the weather has presented.  Plus I just received the first announcement to promote Chick-fil-a Leadercast 2014.  The theme is Beyond You - challenges leaders to focus outward rather than inward.  So I better hurry up in reminding you about and sharing the wisdom I gained from Leadercast 2013.  We have two speakers left to highlight.  This issue is what I learned from what Coach Krzyzewski shared.  Probably timely since we are headed into March Madness very soon.

   “We equip People and Organizations to grow, lead and succeed!”
Coach Krzyzewski’s message was be a Difference Maker. 

As a Leader, if you have something to say, you got to say it.  If there is something you are passionate about, you have to pursue it.  With all the distractions of today, it is easy to get sidetracked.  You have to stay focused to complete your mission. 

Follow your courage.  In order to learn you have to get out of your comfort zone and put other people in a position to be successful.  This means creating an environment that empowers people to be at their best.  It is much easier to delegate and have someone follow-through when they know that you have done or are willing to do the job too.  Empowering people increases their self worth.

To Create this Environment of Empowerment, your most important communication is as follows:
  1.  Spend more time listening than talking.
  2.  When you do talk, always tell the truth, expect the truth and accept the truth, even if it is not want you want to hear.
  3. Take immediate action after you completely understand the situation and the best course of action.
  4. Trust – “Two is better than one when Two act as one.”
Coach Krzyzewski’s tips on creating a High Performing Team:
  • Tell each other the truth and there will be trust.
  • When there are moments of truth, state it and get agreement.
  • Be Flexible.  Surveys show that leaders who demonstrate flexibility gain more trust from their employees.
  • Take care of each other.  Care = Resiliency
  • Teach Resiliency. (Best way is to role model it).
  • No excuses, take ownership.
  • Leading a team successfully means a commitment to standards.  Do I own the standards I am holding others to = Congruence.
Leadership is an everyday thing.  Communicate, Trust, Have high standards, Complete the mission and Replicate the behavior you desire in others.                                 
                                         Dana Riker Jackson/CEO
                                                 Riker Opportunity Institute, Inc.
Riker Opportunity Institute provides corporate education to bring out the best in people and organizations. For more information call (610) 566-8272 or visit

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