As we are about to enter summer, it’s easy to begin thinking of those lazy-hazy days yet to come. Dr. John Kotter reminds us that “complacency can be deadly.” When Blackberry was seemingly sitting on its laurels—the I-Phone and other smart phone offerings were filling the market’s demand for innovation and a sense of newness. Have your own practices become dated? Have you and those around you lost that “sense of urgency” that Dr. John Kotter implores us to create in order to remain relevant in an era where innovation is continuous for those organizations that sustain success.
Steve Jobs said: “Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It's not about money. It's about the people you have, how you're led, and how much you get it. Innovation distinguishes between a leader and a follower.” As change practitioners we are often asked to coach, mentor and even lead people towards what I like to call the Promised Land. For change management professionals, finding innovative ways in creating that sense of urgency—even if it is only on a small scale—helps organizations not only survive but to thrive in this era of change.
I hope these words inspire you to keep up the good work that I’m confident that you do every day and also to take this opportunity to thank you for being an important part of the Greater Vancouver Chapter of Change Management Professionals (ACMP).
When: July 14th 2015 - 5 to 7PM
Where: Tap & Barrel at 1 Athlete's Way in the Olympic Village (map)
Please join us for our chapter's summer networking event. The event will be a 'pay as you go' however the restaurant has specified that an 18% gratuity will be added to all individual bills. Attendees are asked to RSVP via EventBrite for this event so we can keep the restaurant apprised of our numbers (the restaurant is only able to accommodate 30 people at a time for our event). We'll create name tags for the event however bring your business cards and mingle!!
On May 13, the ACMP Vancouver Chapter met at BC Hydro for a learning and networking event. The theme of our evening was “Highlights from the 2015 Global ACMP Conference”. Several Vancouver representatives who participated in the conference presented on their learnings from the conference. Thanks go out to Matthew Friesen, Val Johnson, Daniel Watt, Suzanne Boyd and Wendy Quan for sharing their insights and experiences with us. Heather Lehmann, Board Member responsible for Events provided the following summary report:
Matthew Friesen, PHSA Change Lead, spoke about Tim Creasey’s (Prosci) “Change the Conversation, Change the Game” presentation. In this presentation Tim spoke about reframing the conversation from talking about the “ROI on change management” to talking about “the portion of project benefits dependent on employee adoption and usage”. This kind of reframing helps shift the conversation focus from “change management to what executives really care about – finance, finance, finance”! The leader doesn’t see their problem as “I’m missing change management on my project”; they see it as “I have a change on the table and I need to deliver the expected results and outcomes”. Our job is to connect what we do (change management) to achieving business outcomes. Check out Tim’s full presentation. Matthew reported that Tim’s presentation really spoke to him and that he’s shifted how he’s having conversations about change management as a result of it.
Val Johnson, InStructure Consulting, spoke about Justin Hale’s (VitalSmarts) “It’s Not About Initiatives, It’s About Influence” presentation. In this presentation Justin spoke about VitalSmarts Influencer Model (TM):
Start with the results you want to achieve and clarify measurable results
Identify the vital behaviors that will lead to the greatest amount of change
Use the six sources of influence to motivate and enable change
1 – Make the Undesirable Desirable
2 – Over Invest in Skill Building
3 – Harness Peer Pressure
4 – Find Strength in Numbers
5 – Design Rewards and Demand Accountability
6 – Change the Environment
We often think of using a couple of these sources of influence, however Justin spoke of the best results occurring by combining at least 4 sources of influence. If you do this, your chances of success go up at least 10 times. Val reported already using the model successfully in her work.
Daniel Watt, BC Hydro Enterprise Change Management, attended a couple of presentations on change management in an agile environment (Paul O’Keeffe and Chris Churchill of Accenture and Tina Saunders of Captech. Daniel shared some of the resulting insights of how to “agile-ize” your change management approach.
Change yourself first
Unify your change partners – create a great change network from the start and use them throughout
Embed the “right people”
Keep plans simple
During Each Release Sprint
Assess impacts story-by-story
Equip and engage stakeholders in the journey
Be pragmatic, lean and focused in your communication; avoid massive approach documents and keep focused on your sprint goals
Actively engage your change network to own and communicate change
Build training as you go
During Each Release Roll-Out
Utilize hands-on training
Utilize review sessions to finalize training materials
Leverage the “right people” at Go-live
Daniel then led us in a good discussion about some of the challenges and opportunities associated with doing change management in an Agile Environment. It’s clearly a topic that people are keenly interested in.
Suzanne Boyd, Noverra Consulting + Capital Partners, shared insights from the many presenters who spoke of new ways to visually communicate information with stakeholders. One presenter duo that stood out was Gisela Wendling and David Sibbet of Grove Consultants International who during their presentation “Community Conversation – How to Talk About Change Management” utilized visual facilitation techniques to share information in a more memorable way. Utilizing a graphic template, the speakers demonstrated this model in action. They shared an initial picture as a frame for the conversation and then filled it in with words and pictures as we went through the exercise. Giselle and David noted that this model works because we have two sides to our brain – a side that responds to pictures and a side that responds to language. Sharing a picture will result in people filling in the details of language. It can help us get away from technical jargon and using metaphors (in pictures and words) also keeps people energized and engaged. Suzanne has taken visual thinking to the next level in her own work and uses mind mapping software to help visually present information in a memorable way. She recommended MindManager and also noted that Google has a simpler version of mind mapping software available.
Wendy Quan, Pacific Blue Cross Change Management, spoke at this year’s conference and shared a summary of her presentation as well as her experience as a presenter. Wendy had written a white paper entitled ‘Meditation: A Powerful Change Management Tool’ which was selected as the top winning paper for the conference. This paper not only told the story of how Pacific Blue Cross started weekly voluntary meditation and mindfulness classes in 2011, but also showed important and compelling results about how this practice had a direct impact on increasing change resiliency of staff through their large systems transformation in 2014. The response to this paper and Wendy’s talk was enormous and seen as an innovative example of how to combine change management principles and meditation programs to help increase stakeholder resilience during a major change. The talk was videotaped and it may be made available to ACMP members on the ACMP website in the future. Wendy reported enjoying the experience of presenting and encouraged other members to consider doing so at future ACMP conferences.
Thanks again to all of this year’s conference attendees from Vancouver who volunteered to share their insights with us. It made for an interesting and enjoyable evening.
Please note that all of the slide decks on the ACMP website are currently password protected and only accessible to conference attendees. Stay tuned for more information when the slides become publicly available.
We've been busy planning future events and here’s the line-up of dates for upcoming Chapter learning and networking events. You can find all of our upcoming events on Eventbrite. Stay tuned for details on topics / presenters and meeting locations.