Is conversational competence the single most overlooked skill we fail to teach?
We regularly hear about the challenge of working in the current landscape – where VUCA has become the new ‘normal’ (VUCA – volatility, uncertainty, complexity and ambiguity.) Soft skills are seen by many as the most critical to develop to help face these new experiences.
In Dan Pink’s ‘A Whole New Mind’, we learnt that in the “Conceptual Age”, the skills that are going to matter the most are not the “high tech skills” but rather, skills related to “high touch, high concept and high empathy”.
So communication skills are at the heart of what will help people to thrive in the ever evolving workplace.