Newsletter for Discovery in Action Alumni and network
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April 2014

Welcome to our April Discovery in Action newsletter!

In this edition of our newsletter:
  • We attempt to simplify the concept of coaching,
  • We share a link and provide a summary of a video by David Rock which explores 5 environmental factors (SCARF) that have a tremendous impact on our level of motivation,
  • We share some tips on how to build resilience, and
  • We share a tips and hints document that provides some practical ways to help improve accountability within your team.
Thanks for the feedback about the newsletter so far. It is great to hear your stories about how this content is helping you be better leaders. If there is a topic you'd like us to feature, please drop us a note. And please feel free to forward this newsletter on to other people in your network...

Paul and Melanie Eyres

DiATips for Holding People to Account

In many organisations we work with, accountability is a key value. Doing what we say we will, looking for solutions rather than finding blame, and being responsible for what is 'our job'. And yet, many leaders continue to struggle with some people in their team not living this value - not doing what they say they will, not delivering what has been 'agreed'.

Jacques and Clement (Executive Leadership, 1994) tell us that “a prime act of managerial leadership in any managerial organisation is to establish an effective and efficient work organisation where the work gets done by competent individuals at just the right organisational strata necessary to deal with the inherent complexity of the work itself. These work systems involve the establishment of role relationships where one person can get work done by assigning tasks to others while still being held accountable for their outputs."

This tips and hints guide outlines practical ideas to deal with this challenge, and shares the SIMPLE model which helps to improve your effectiveness with facilitating greater accountability in your team members.
Practical tips and hints guides are available to all current and alumni participants of the program. We will feature one each newsletter.
Link to 'Tips + Hints'

DiA Discoveries - Coaching is not helpful?

Reflections from Paul...

A provocative title - just to catch your attention! 
Of course coaching is helpful, however I’m not entirely sure that the word ‘coaching’ is helpful, particularly in the context of leader as coach.  Having recently co-facilitated another Leader as Coach program, aimed at building the skills of leaders in coaching their staff, I was reminded of the assumptions/baggage that seems to be attached to the word ‘coaching’.  There is a general acceptance that it is a ‘good thing’ for managers to do more coaching of their staff, however that doesn’t mean that managers don’t approach it with some trepidation, discomfort or lack of confidence.  Some of this stems from their pre-conceptions of what coaching is and whether it is right for them.  Click here to read more about:
  • a simple frame through which to view coaching - what it is and what it is not, and
  • guidance about an approach to coaching which can help to build greater awareness, confidence and responsibility in those you are coaching.
Link to DiA Discoveries blog.

SCARF Model for Leading and Influencing Others

We recently came across a you-tube video by David Rock about his SCARF model. David outlines five environmental factors that the brain is monitoring, mostly at a level below conscious awareness, yet which have a tremendous impact on our level of motivation. He links these levers to examples of leadership actions and behaviours, and demonstrates how these actions can positively or negatively impact a person's level of motivation.
The video is titled ‘influencing others’, however we can see the possibility for broader application in leading people, influencing others and helping to manage change.

Click here to access a link to the video by David Rock, and a summary capturing his key messages.

Resilience - How well do you bounce back?

Recent interactions with some of our clients have reminded us that many of us are regularly dealing with changing and uncertain times. It can help to have a positive prompt to help us manage our mindset and our inner voice when we are tested.

‘Resilience is an individual’s capacity to respond constructively to change, challenge and other stressors and to learn from that adversity to be even stronger and more capable than before.’

When facing a period that tests us, it can help to try to consciously choose our thoughts, feelings and behaviours in an effort to make sense of what is happening, and to regain a sense of control. Click here to get some tips on how to improve your resilience - your ability to 'bounce back'.

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