Welcome to the December newsletter

We’re welcoming new landlords, taking a look back at our highlights from 2019 and letting you know our Christmas opening hours

A very warm welcome to Folkestone & Hythe District Council, who have joined HomeSwapper and SwapTracker this month!
We’re also very pleased to welcome Milton Keynes Council to SwapTracker – great news for your tenants that have found their swap; they can now keep track of progress from start to finish.

It’s been a busy year for us at HomeSwapper and we wanted to share with you some of our highlights…
We started the year developing our brand new system, SwapTracker, which provides an end-to-end mutual exchange management system. The solution has been designed to streamline the admin process involved in a swap and ensures that both yourselves and your tenants are kept up to date throughout the entirety of the process.

Since launch we have now had 43 landlords sign up to use SwapTracker!
Tenant Help Centre
In March we launched our help centre site for tenants, – a space that your tenants can visit to make sure they’re using the HomeSwapper site to its fullest extent.

Complete with tips and advice on mutual exchange, ‘how to’ guides giving detailed instructions on using HomeSwapper, and step-by-step videos for using key HomeSwapper functions, the site has so far seen over 188,600 visitors since its launch.
Landlord website
In May, our dedicated landlord site went live!

Built to support you and your tenants to get the most out of HomeSwapper, contains our marketing guides and advice, printable flyers and posters, resources for your tenant newsletter and website, as well as information on how to use all of the additional features included in your HomeSwapper subscription.
HomeSwapper Ireland
Last month we launched HomeSwapper Ireland in Cork City and Dublin City. As a dedicated service for social tenants in the Republic of Ireland only, we look forward to developing this service with Cork City and Dublin City.

It’s been a great year at HomeSwapper and we’re looking forward to seeing what 2020 brings!

Our Prize Draw to win £100 of Love2Shop vouchers has been drawn for November and the winner is…
Linzi Lindsell, a tenant of L&Q
Best of luck to all your tenants for December’s draw!

Over the festive period, the Housing Partners office will be closed from lunchtime Christmas Eve 24th December until 9am Thursday 2nd January.
The Customer Support Team will be operating on a skeleton staff basis, during the hours of 9am & 5pm on non-bank holiday days and will be contactable via the support email address or the ‘Contact Us’ function in HomeSwapper.
There will be no telephone support available over this period.

To mark the season, you’ll have noticed if you’ve been to the site recently, that we’ve added some festive cheer with our Christmas mode! Take a look for yourself.

See the Christmas HomeSwapper mode

Thanks for reading. 
A very Merry Christmas to all of you from everyone at HomeSwapper!

If you have any feedback or questions, we’re always happy to hear from you at
Email us
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