Happy spring! As we enter into the new season, we're taking this opportunity to reflect on work from the season past. Read on to learn about two of our recent projects with the City of New York.

Helping New Yorkers Find Permanent Housing

This is a prototype. It is not necessarily the version that will be used in the shelters and it is subject to change.
In 2021, we completed the second phase of our Navigating Home project, a three-year collaboration between the Public Policy Lab and the NYC Department of Social Services, which includes the Department of Homeless Services and the Human Resources Administration. Working closely with City staff and with providers and clients at a dozen homeless shelters, the Navigating Home project team designed, tested, and evaluated methods to help New Yorkers experiencing homelessness navigate the process of securing permanent housing.

Ultimately, the project team developed Five Steps to Home: a system model and set of user-friendly tools, inspired by the best practices used at multiple high-performing shelters. Five Steps to Home supports new behaviors and mindsets by shelter clients and shelter providers during the journey from shelter entry to move-out to permanent housing. This system model also provides a new framework for City training and monitoring around rehousing efforts.

Funding for this project was generously provided by the Robin Hood Foundation and New York Community Trust. 

Connecting Families to Mental Health Care

Over the past three years, we've been working with the NYC Administration for Children's Services and the NYC Department of Health and Mental Hygiene to improve families' experience with mental health and therapeutic support services. After 215+ hours of engagement with families and front-line staff, we developed a set of tools to increase trust-building during intake, refine referral pathways, and create sustainable feedback channels that amplify families' and providers’ voices.

We then partnered with ten teams of front-line staff to pilot these tools in provider agencies across New York City. We are now synthesizing our pilot insights and doing a final iteration of the tools. Next step: implementation!
Thank you!

This work would not be possible without our dedicated community of fellows, partners, board members, and all of you who cheer and encourage us as we work to make services by the people, for the people. Thank you! We’re grateful for you

Did You Know?

Public Policy Lab is a tax-exempt 501(c)(3) nonprofit organization. If you’d like to make a donation, you can do so here. Even if you don’t donate, know that we ❤️all the ways you support us.
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