After 2+ years of discovery, collaborative design, and pilot testing—including over 250,000 downloads of tools we designed with low-income residents and service providers—we're very proud to publish findings from our ambitious partnership to design better services for New Yorkers seeking affordable housing.

Read the City's press release about our work together, or download our free findings report, Evaluating New Housing Services.

So what did we learn from our four pilots? That New Yorkers are hungry for actionable info about affordable housing. And that the tools and services we designed helped. Testers said they (or the residents they serve) could better understand the application process, make housing decisions, and share knowledge about housing with their friends and family. The power of design!
Feedback from a survey of New Yorkers who interacted with the HPD Street Team pilot showed the value of information provision in easy-to-access, high-traffic locations:

What's next? The NYC Department of Housing Preservation and Development is taking steps to scale up at least two of the pilot programs. The new guides and housing ads we designed are being translated into Spanish, Mandarin, Creole, and other languages for wider distribution, and talks are underway with community organizations to grow the number of trained and supported housing ambassadors.

We want to extend our deepest appreciation to our partners, NYC HPD and Parsons DESIS Lab; to the Rockefeller Foundation for generous project support; and to our amazing PPL fellows Liana Dragoman, Kristina Drury, Andrew Eickmann, Yasmin Fodil, Kaja Kühl, and Benjamin Winter for their dedication and engagement. We hope the team's work, the evaluation report, and our earlier document on the discovery and co-design process inform other efforts to design more human-centered public services and evaluate their impact.

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