Global spotlight on Australia's SRT Logistics and the Freight2020 transport management system
USA-headquartered technology giant Progress Software, maker of the OpenEdge power behind the Australian-developed transport management system Freight2020, has drawn global attention to the successful deployment of Freight2020 by rapidly-growing Australian refrigerated and dry-goods transporter SRT Logistics, featuring the Tasmania-based Freight2020 user-organisation in a case study produced for international media release and publication on Progress.com.
“Australia is one of the world's most sophisticated nations in terms of its road transport industry,” said Grant Walmsley, general manager of CMS Transport Systems. “The need for more powerful, scalable, user-friendly systems to support this very high degree of operational complexity and accountability has driven CMS, as the developers of Freight2020, to effectively lead the world in transport administration, compliance and logistics technology,” Grant said.
The case study produced by Progress Software is helpful in detailing the journey of SRT Logistics towards greater operational efficiency and business scalability, as well as real-time access to freight and logistics information, following the company’s decision to abandon their legacy enterprise system in favour of Freight2020.
“In evaluating the various options for replacing their legacy system, SRT Logistics wanted a solution that would configure to reflect the way they ran their business, not the other way around," Grant said. "The majority of transport management solutions demand the adaption of business processes to fit the software. But in developing Freight2020, we always acknowledged that each transport business is somewhat unique in the way it operates. That’s why Freight2020 is modular, designed to handle the specifics of many different freight markets, and almost infinitely configurable to suit any preferred style of operational procedure and administrative processing. Expansion into a whole new freight market, for example, is as simple as configuring the preferences within Freight2020. Full integration with the rest of the Freight2020 system is already built-in.”
For SRT Logistics, the release of a case study on their business by an international software corporation is another milestone in their accelerated growth from local refrigerated transport operators to a more nationally-oriented organisation offering services including transport, distribution, warehousing and supply chain management to the broader Australian wholesale and retail food industry.
“To be selected as technology partners by a dynamic firm like SRT Logistics, and for Freight2020 to be chosen to facilitate their further growth and expansion - it brings credit to Progress Software as much as CMS,” said Grant. “It would not have been possible for us to have developed Freight2020 to world-beating standard without OpenEdge from Progress Software as its environment.”
SRT Logistics first went live with Freight2020 more than two years ago, deploying many of the modules within the Freight2020 solution suite including Accounting, Payroll, Human Asset Management, Fleet Maintenance, Freight Management, and Warehouse Management. In progressive roll-out is the transition to a cloud-based utilisation of Freight2020 with added mobility features to enable real-time in-cab exchange of data between drivers and system, as well as integrated sign-on-glass receipt of delivery, and also in-warehouse barcode scanning, further showcasing the capabilities of Freight2020 as the master end-to-end business solution for more competitive Australian transport companies like SRT Logistics.
Read more: Case Study on SRT Logistics by Progress Software.
Coastal Midwest promotes launch of live bookings and track-and-trace with Freight2020 Online
Western Australian-based road freight operator, Coastal Midwest Transport, recently extended utilisation of the Freight2020 transport management system to offer freight customers the convenience and efficiency of online booking and track-and-trace of consignments, launching these new services with intensive all-round promotions.
“Our customers no longer need to deal with the hassle of traditional carbon-copy consignment notes,” said Michael Wilden, the general manager of Coastal Midwest Transport, about the company’s smart-looking, web-based booking system powered by Freight2020 Online. “Freedom from manual completion of paperwork is of great benefit to our customers. So is the ability to monitor the progress of bookings and deliveries in real-time, without needing to make phone calls.”
"We wanted to encourage all of our customers and suppliers to register as online users and start taking advantage of our real-time services. To ensure we were getting the news out to everyone who would benefit, we sent a mail-out to all stakeholders in our network, and every inbound phone-caller received an announcement. We added the promotional message to all email signatures, and our drivers distributed flyers when doing pick-ups or deliveries. We are promoting the new online services on our website, and to add further momentum we've been running a competition that's open to anyone who creates an online booking, the prize being the opportunity to go to a box at the footy," Michael continued.
“The response to our promotional efforts has been very enthusiastic. Once customers are registered for access to our new online booking system they can make their own freight bookings, and print their own connote and freight labels from any desktop or mobile browser. Customers can track and trace their deliveries, search for historical connotes, and access proof-of-delivery details in real-time, as our entire online booking system is fully integrated within Freight2020, including our POD management system,” Michael said.
With the Freight2020 Online interface skinned to match the look and feel of Coastal Midwest Transport's website, customers can move seamlessly between their website and online booking system.
Grant Walmsley, general manager of CMS Transport Systems, the Australian developers of Freight2020, said, “A growing number of transport operators are taking advantage of Freight2020’s ability to deliver their customers with greater convenience and efficiency via live web-based interaction and integration with Freight2020 data.”
“Freight2020 has long had the ability to deliver customer-accessible, real-time web services. This feature is a key factor for some transport operators in their choice of Freight2020 as their TMS. Other firms choose Freight2020 for immediately-needed gains in administration and operational efficiencies, with the customer-friendly Freight2020 Online features to be implemented further down the road.”
“From all feedback we've been receiving from user-organisations that already deliver Freight2020 Online via a self-branded portal, this is one service enhancement which can give even smaller operators a more competitive edge in any freight market, and greater parity with the service offerings of much larger operators,” Grant said.
“Coastal Midwest Transport has joined many larger, higher-profile carriers like McAleese Transport, McColl’s Transport, Asixa Logical Outcomes, John L Pierce Transport, and Greyhound Freight in offering online customer services powered by Freight2020,” said Grant. “There are so many advantages to be gained by transport operators from a Freight2020 Online booking system, including the huge savings in time and paperwork for users and customers - and the prevention of errors that are inevitably caused by manual information-handling and data-entry procedures.”
CMS Transport Systems are keen to see other Freight2020 user-organisations taking their businesses to the next level of interactive efficiency with Freight2020 Online. “It's never too soon to implement Freight2020 with self-branded online services,” continued Grant Walmsley. “Today's freight customers are expecting online booking and track-and-trace features as the norm in their day-to-day freight service experience, rather than the exception.”
Mt Noorat Freighters reaches new heights with Freight2020 and integrated mobility solution
Mt Noorat Freighters, quietly-achieving bulk haulage operators based in Terang, Victoria, have been reporting huge breakthroughs in administration and compliance management following successful implementation of Freight2020, by CMS Transport Systems, with integration to third-party in-cab technology.
“The technology and types of expertise involved in the development of transport management systems and mobility solutions are vastly different,” said Grant Walmsley, general manager of CMS Transport Systems. “No single provider can specialise in both fields, but one of Freight2020’s many strengths is our ability to integrate the system to any of the leading mobility solutions currently available.”
Mt Noorat Freighters was established in 1996 to deliver stockfeed, grain, fertiliser, and other bulk products throughout Victoria, South Australia, New South Wales and southern Queensland. The company now runs a fleet of 20 Western Star and Kenworth trucks. Dissatisfaction with its former transport management technology provider led to its second-time-around evaluation of no less than 10 different providers against a very specific selection criteria.
“Mt Noorat Freighters wanted their new system to reduce the administrative workload for back-office staff, and help meet legal requirements regarding NHVAS compliance along with fatigue and speed management. They were also definite about wanting to work with experienced people who were dedicated to the transport industry, and had a strong cultural fit with their organisation,” Grant said. After a series of in-depth product evaluations, and assessing the potential of various technology-partner relationship combinations from those represented, Mt Noorat Freighters finally decided upon Freight2020 as its billing and operational ERP, with Transtech’s mobility offerings completing their requirement for round-the-clock, ‘everywhere’ control of their business.
Implementation of the new solution across administrative functions prompted Scott Guthrie, systems manager of Mt Noorat Freighters, to comment, “The administration side of the business has improved by 100%. The reporting capabilities we now have with Freight2020 are excellent too. For example, it’s now very easy for management to review profit and loss reports on each individual asset.” Of Freight2020 being coupled with Transtech’s in-cab system, Scott said, “Previously we were doing double the data entry, as drivers would compile their own information, and back-office staff would have to enter it into our systems. This no longer has to be done twice, and staff have more time to concentrate on what they are supposed to be working on,” said Scott.
Reported gains in administrative productivity and efficiency were just the start of whole-of-organisation improvements realised following implementation of Freight2020 with mobile integration. The chosen in-cab touchscreen devices allow drivers to receive their jobs and communicate with the office via on-screen messaging. Drivers can easily and quickly enter pre-trip checklists, declare vehicle mass, and view when their next rest break is required. Back-office staff can track all vehicles and produce on-demand trip and driver efficiency reports. The real-time monitoring of speed and fatigue levels has resulted in fewer driver violations. Delivery performance has benefited immensely too. Jobs are dispatched directly from Freight2020 to the driver – and when the driver completes the job, all the accounting and billing information is transferred from the truck back into Freight2020.
“Mt Noorat Freighters is a relatively small yet successful company that continues its growth in a crowded market,” Grant said. “Their management team is to be congratulated for their diligence and foresight in selecting technology partners this time. Not only have they achieved real-time control over every aspect of their business, and gained efficiencies in billing and operational administration, they are definitely future-ready with the scalability and competitive edge to maintain the expansion of their market share.”
Cool website with Freight2020 Online for industry veteran Prospect Refrigerated Transport
Founded in the early 1980s by former driver Peter Evenden (above), Sydney-based temperature-controlled freight specialists, Prospect Refrigerated Transport, recently implemented the Freight2020 transport management system and began offering their customers real-time account access with bookings and track-and-trace features from Freight2020 Online, integrated to match a brand-new website.
“It would not have been sustainable in the long-term for our company to continue managing a growing national transport business through the largely manual administrative processes we'd traditionally used. We needed a transport management system that would set us up properly for the future, and we found that in Freight2020,” Peter said.
Widely recognised for their high-profile carrying of iconic frozen-food lines like Sara Lee desserts and Sargents-brand pies, PRT decided it was time to revamp their entire web presence with a matching customer login page and interface environment for Freight2020 Online.
“We think our new website is really cool,” joked Mark Smith, national operations manager for Prospect Refrigerated Transport. "Seriously though, in so many ways, particularly with our new ability to offer real-time online services to our customers, PRT has reinvented itself."