Vision absent execution is at best: short sighted
"It's not what the vision is; it's what the vision does." - Peter Senge
"In the business world, the rear view mirror is always clearer than the windshield." - Warren Buffett
I may have a grand vision for my life-safety and security master plan, but absent action, effective training, investment, implementation and the processes necessary to execute on that vision I will never achieve my desired outcome of improved safety and operations.
We have a client that we’ve been working with to fulfill what will be a 10 year security implementation with millions of dollars invested to fulfill the plan. Executed well, the system will pay for itself at the time of installation and provide a significant long-term return on investment. The success of this plan must keep in mind the importance of People, Product and Process in order to fulfill the vision of our client. We must make sure all of the people interacting with the system are trained on how best to use the system to optimize the return on investment – to proactively mitigate risk, improve operational efficiency, blend with existing process, and improve overall site safety and security. We must have products that can integrate with one another, automate traditionally manual processes, automatically provide abnormal event reporting with automated notification and escalation, and provide auditable user activity tracking. Last, we partner with our customer to put processes in place to ensure the systems and people are doing exactly what they are intended to do. The systems today track so much data it is important to identify what is critical data and appropriate to that individual or group and then put the processes in place to ensure the critical data is relevant, easy to interpret, and gets acted upon.
If you are experiencing a less than satisfactory outcome from your strategic security and life-safety system investments I suggest evaluating where the loss of performance is occurring. Do we need better training? Have we deployed the right products to achieve the desired outcomes? Is there a break down in our processes? If we are to achieve greater outcomes these questions must be asked regularly in order to facilitate continuous improvement and ensure successful implementation.
Make it a great day!