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August 16, 2018
This monthly newsletter provides essential Service Management and ServiceNow information.
Stanford | Services & Support: Service Management Newsletter

Announcements

 Time is ticking, close Remedy tickets

  • Over the weekend of August 18-19, 2018, ServiceNow will undergo several updates:
     
    • A new domain called "Student Services & Academics" containing catalog items to request support from Student Services and Registrar (VPSA), Associated Students of Stanford University (ASSU) and School of Medicine Registrar (MD program) will be introduced to the Stanford Services portal.
       
    • ServiceNow will be upgraded to the Kingston release.
       
    • Several OrderIT forms and provisioning tasks will move from Remedy to ServiceNow and a select few catalog items for Stanford Sites services will be integrated with the Asset Management Database (AMDB).
       
  • Changes in ServiceNow will be limited during the month of September 2018 to avoid possible system performance issues during the fiscal year-end activities. 

Tips and Tricks

SERVICENOW

What Changes to Expect with the Kingston Upgrade

The ServiceNow upgrade to Kingston will include several new features that look, feel and behave differently than previous versions. Reviewing the upcoming changes is the best way for fulfillers to prepare.

SERVICENOW

How Do I Get a ServiceNow Scripted API?

ServiceNow Scripted REST API is the preferred method for integrating ServiceNow with other applications. Scripted REST API ensures compliance with the data security model, reduces the number of calls required to retrieve necessary data and minimizes the risk for system performance impact.

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Resources


Newsletter archive ServiceNow general request

Service Management website

Service Management toolkit

Service Spotlight

Megan Stanbury Miller, Senior User Experience Designer in University IT, is focused on the user experience at all times. She strives to ensure optimal system usability for all users in all areas. Using Service Design principles, she works to gather user input and data to drive new and continuous system improvements, primarily for the ServiceNow Stanford Services portal (services.stanford.edu). She leads the effort in the design of new domains when onboarding new groups to ServiceNow and is invaluable to the team.
Stanford University