- Student Services is going live on ServiceNow on August 18, 2018.
- ServiceNow will be upgraded to the Kingston release on August 18, 2018.
- Recent noteworthy changes in ServiceNow:
- For consistency, all ticket types, including Call, were updated with the fields Preferred contact method, Email and Phone number
- On the Call record, 'Save and Exit' was removed. Fulfillers have to select 'Save' to have the 'Call type' drive the next available action to create the appropriate ticket type
- More information can be found on the Release notes