For fulfillers new to ServiceNow, or those seeking a refresher, training is available in a few different formats. On-demand videos are listed in STARS and quick guides or more in depth fulfiller guides are also provided.
The CMDB service offerings, websites and data center configuration items (CIs) were updated with the UIT reorg structure effective 10/1/2018. The change can be viewed on each CI on the left-side of the form where Business Unit | Department | Workgroup are presented. Only Department and Workgroup values have changed.
David Pax, IT Quality Assurance Analyst from University IT, provides quality assurance testing for each of the ServiceNow project phases. David's attention to detail, willingness to lend a helping hand, holistic understanding of the system and great sense of humor make him a valuable team member and ensures deliverables are met.
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