Announcements

• The Service Management Office has gained a new member, Wendy Chapman! Wendy is the Senior Program Manager for Service Management and also the new Service Owner for ServiceNow.

Tips and Tricks

SERVICENOW

Calling all ServiceNow Group Managers — Save a License

As a shared service used across Stanford, ServiceNow is offered to all campus units to help manage their community’s support requests. University IT funds the maintenance, support and enhancements to the platform as well as a pool of named licenses for the entire campus to share. ServiceNow charges Stanford every year for every license that is assigned to a person, even if the license is not being actively used. To be good stewards of Stanford’s resources, we are calling all service group managers to review your licenses and look for opportunities to make a license available to another community member.

SERVICENOW

User Data Not Populating in ServiceNow

User data in the directory such as phone numbers, email addresses and even entire accounts can be personally maintained and set to private. Taking these personal settings into account, Stanford's instance of ServiceNow does not import any information marked private.

SERVICENOW

How Can a User Set a Profile Picture in ServiceNow?

Users of ServiceNow and the Services & Support portal have the option to personalize their profiles by setting their own profile picture to display throughout the system.