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KIE eNews 20200312 Corona Virus Customer Notification (Update)

Corona Virus Customer Notification (Update)

March 12, 2020    

Dear Valued Clients,     
Thank you for allowing us to serve your travel needs.     
Your safety is our priority and we would like to provide you with important information regarding the coronavirus and travel. 
In addition, please note that Kintetsu will follow the waiver guidelines set forth by the major carriers.  Should the airline’s waive fees, associated with the exchange, void or return of any air tickets, Kintetsu will also waive all our services fees, as it applies to these transactions.
We will continue to send you these notices as the travel restrictions and warnings are continually changing.  Please don’t hesitate to contact us for any additional information.
Following is a summary of current travel restrictions and warnings:
Coronavirus Statistics Update Mar 11 more

Source by Worldmeter
Homeland Security Acting Secretary Chad F. Wolf’s Statement on Presidential Proclamation To Protect the Homeland from Travel-Related Coronavirus Spread

Release Date: March 11, 2020
(WASHINGTON) Today President Donald J. Trump signed a Presidential Proclamation, which suspends the entry of most foreign nationals who have been in certain European countries at any point during the 14 days prior to their scheduled arrival to the United States. These countries, known as the Schengen Area, include: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland. This does not apply to legal permanent residents, (generally) immediate family members of U.S. citizens, and other individuals who are identified in the proclamation. more

Source DHS

Travel Advisory for China:  Level 4, Do Not Travel (US Department of State)  
Trip Advisory for Japan:  Level 2, Exercise Special Precautions for High Risk Travelers (US Department of State)     
For more information, the US Embassy in Japan has issued an alert which can be found at the link below.  
A list of countries currently has restriction for Japanese passport holders or travelers from Japan. (in Japanese)
Please refer to the following five major airlines which operate flights to/from Japan for current waiver policy for flight change and refund.

All Nippon Airways:
Japan Airlines: 
United Airlines:  
Delta Airlines:
Trans-Pacific Flying Adjustments
American Airlines:  
We encourage you to review the information provided by the below sources to make an informed decision for upcoming travel to Japan:
Japanese Ministry of Health, Labor and Welfare:
Centers for Disease Control and Prevention (CDC):  
US Department of Health and Human Services:  
The following resources are available for travelers in Japan provided by Japan National Tourist Organization (JNTO):
24-hour call center for foreign travelers in Japan:  
List of hospitals and clinics that provide medical treatment in English while traveling in Japan:
Travelers to Asia are encouraged to purchase travel insurance which includes “cancel for any reason” coverage. (some states residents may not be eligible for this option)
Insurance can be purchased through the following link:

IATA Latest Travel Document News
International Air Transport Association is publishing regular updates to travel restrictions, which Delta is sharing with customers.
JAPAN - published 09.03.2020 more
USA - published 02.03.2020 more

Source by IATA
For those that wish to cancel their scheduled trips to Japan, we offer the following information and services:
  • Non-Refundable Air Ticket:
If you purchased a non-refundable ticket, it cannot be refunded without a waiver issued by the airline.However, you can apply the value of the ticket for a future trip for the same traveler and airline travel within one year (Subject to rules, regulations and penalties of the carrier). 
  • Hotel and Other Land Arrangements:
The terms are subject to the supplier’s cancellation policy.However, we will make our best effort to negotiate a refund or waive cancellation penalties on your behalf.
  •  JR Pass handling:
Due to Coronavirus situation,if you cancel your trip to Japan, KIE/Kintetsu International waives 10% refund fee for those travelers who purchased JR Pass from KIE USA and planned to use it until 3/31/2020. 

We hope that the above information will help you understand that KIE truly values the safety of all our clients.  If you have any further questions, please feel free to contact your KIE travel consultant or sales representative.

Toll Free: 1-800-CALL-KIE (225-5543)
Hello Valued Client!

KIE will be sending you a special E-Newsletter containing travel related news; including airline, hotel, car rental and cruise information. It is our goal to keep you informed with the most up-to-date travel news, as well as passing on any special promotional campaigns to help you reduce your travel costs.
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