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Imagine a world where communication is consistently effective, where misunderstandings are easily resolved and conversation is productive...
Amazingly, I don't believe you need mood altering substances to achieve this state! Just keep reading...
Happy Partnering!
Amy
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Mantra for March: Be the best customer you can be!
I'm constantly amazed how I can still get so easily triggered and feel so incredibly frustrated in a customer service situation.
Having just recently purchased a brand new computer, I stopped by the Apple store to ask some software questions. While listing my questions in my usual creative French, the sales person started displaying what seemed like a rather passive-aggressive attitude towards me. I swear I could almost hear him saying "seriously lady, how dumb can you be??!".
Just before I blew up at him and lectured him about proper customer service, I took a deep breath, turned to him and with a playful, non-sarcastic tone I said, "Patrick I don't know if you're having a bad day, I know I am and I really appreciate you helping me out here" (with a warm smile, of course). Practically in front of my eyes Patrick transformed. He was smiling and laughing at my pathetic attempts to be humorous in French. He immediately shifted his attitude towards me and even offered to put the protective case on my new laptop!
I was amazed that by putting my ego to the side, applying the Partner Mindset Technique of pretending not to notice when the other person is being difficult, and responding with a playful comment, I was able to shift his attitude and mine too!
The learning for me is to keep stretching, keep practising, keep being the best customer I can be, and make sure the next time I visit the Apple store, I don't go on an empty stomach!
Mantra for March: Be the best customer you can be!
Happy Partnering!
Amy
To get more insight into 'being the best customer you can be' check out Newsletter 19, which highlights this topic in a more in-depth way.
THE NEXT PARTNER IN ACTION WEBINAR!!
If you missed the opportunity to sign up for the next Webinar on 11 April, you can still click here to register, where you can add yourself to the wait list. You will receive a registration link for the next session 48 hours in advance of it being released on the mailing list. In addition, you will have the chance to attend on 11 April if any of the current attendees cancel.
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This Month's Success Story:
Actions speak louder than words, and we just love sharing the successes that our clients get by using these techniques.
Remember, if you share your success with us and it appears in our newsletter you'll receive a free 30 minute coaching session with Amy worth 250 Euros.
Here's this month's success story...
Amy, I've seen you present only once and yet your approach and what you said, as well as your incredible humour, the way that you said it, really resonated with me. I wanted to know how to visibly appear and really FEEL calm and benevolent when someone really p***d me off.
In effect to become the steady oak tree that is flexible enough to bend and sway with whatever weather comes its way.
Amy, you have helped me achieve that state. It has taken these last 18 months and I often think of you when someone behaves in a certain way. I enjoy making up stories about why they are behaving as they are. It also means that I behave in a way that I hope is the example that I would like from others. Yep, I do "lose it" sometimes, however those sometimes moments are quieter than they used to be, and my oak tree persona remains steady. A branch may have been knocked off in the wind, though it didn't smash into the windscreen of the dimwit that just did my head in. No, it landed quietly on the soft grass, not injuring a soul.
I would like to say a very big and grateful THANK YOU to you. I like being me and you have been a big part of enabling that.
A big thank you!
Alysoun Sturt-Scobie
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If you would like to find out more about how power dynamics can damage your business' results and how to enhance your team or company's performance, please contact Amy.
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* The Predator Prey or Partner™ model is licensed content created by Pat Kirkland of Pat Kirkland Leadership Inc. Founded in 1990, PKL (patkirklandleadership.com) is a company with a purpose, the "soul" purpose of creating a world that works together better. Its business mission is to offer practical, powerful communication programs teaching people how to transform their work relationships by changing how they communicate.
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