Carroll Communication Coaching Newsletter
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How to be the Best Customer you can be
Face it, we all mess up from time to time. Even though we all know the expression “the customer is king”, if the person providing the service made a mistake and we get nasty with them (i.e. go Predator or ‘P****d-Off Prey’), and even though it may feel justified in the moment, we will still pay a price. That price could be that the service provider (waiter, airline attendant, postal worker, etc.) might be a little less enthusiastic when serving you - have you ever waited 45 minutes for an appetizer when you’re starving? Even worse, they may actually sabotage you: “sorry sir, you’ve missed the boarding time, you’ll have to take another flight” (and you can almost detect a sarcastic smile on their face). Another less obvious and more important price we pay, is when we give in and go Predator or ‘P****d-off Prey’. This unleashes our automatic, less effective reactions, which only reinforces the risk of reacting that way again in the future.

You may have heard the expression, “which dog do you feed, the brown dog or the grey dog? You feed the one you want to grow”. So if your desire is to become more Partner-like in all your relationships, then being the best customer you can be is a concrete action that will begin to rewire your brain and get you more of what you want!
To learn more about how to make Partner your automatic default response, here’s an interesting article about the Neuroplasticity of the brain.  

Happy Partnering,
This Month's Success Story:

Actions speak louder than words, and we just love sharing the successes that our clients get by using these techniques. 

Remember, if you share your success with us and it appears in our newsletter you'll receive a free 30 minute coaching session with Amy worth 250 Euro.

Recent client success story…

Amy, I’ve seen you present only once and yet your approach and what you said, as well as your incredible humour, the way that you said it, really resonated with me. I wanted to know how to visibly appear and really FEEL calm and benevolent when someone really p***d me off.

In effect, to become the steady oak tree that is flexible enough to bend and sway with whatever weather comes its way.

Amy, you have helped me achieve that state. It has taken these last 18 months and I often think of you when someone behaves in a certain way. I enjoy making up stories about why they are behaving as they are. It also means that I behave in a way that I hope is the example that I would like from others. Yep, I do "lose it" sometimes, however those sometimes moments are quieter than they used to be, and my oak tree persona remains steady, a branch may have been knocked off in the wind - though it didn't smash into the windscreen of the dimwit that just did my head in. No, it landed quietly on the soft grass, not injuring a soul.
I would like to say a very big and grateful THANK YOU to you. I like being me and you have been a big part of enabling that.
A big thank you,

If you would like to find out more about how power dynamics can damage your business' results and how to enhance your team or company's performance, please contact Amy.
Hear Amy In Action

If you'd like to see Amy in action
she will be speaking at the WIN
conference at the end of September!  
for more information.

Communication Skills Video
'Benefits of Effective Gestures'
4 mins

Communication Skills Video
'How to make others look (and feel) good'
5 mins

Executive Excellence Coaching Podcast
'Ego Tango - Amy Carroll'
25 mins

About Carroll Communication Coaching
Amy Carroll has over 25 years of experience. Her understanding of the human psyche is extensive! She employs her background in psychology, improv theater and mediation to lead training and coaching programs for multinationals worldwide. If you would like Amy to speak at your conference, run a workshop for your team, or coach you one-on-one: 
contact us via email.
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Supporting education for girls in Africa. 
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Making earth cooler, alleviating poverty and restoring ecosystems. 
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