How to be the Best Customer you can be
Face it, we all mess up from time to time. Even though we all know the expression “the customer is king”, if the person providing the service made a mistake and we get nasty with them (i.e. go Predator or ‘P****d-Off Prey’), and even though it may feel justified in the moment, we will still pay a price. That price could be that the service provider (waiter, airline attendant, postal worker, etc.) might be a little less enthusiastic when serving you - have you ever waited 45 minutes for an appetizer when you’re starving? Even worse, they may actually sabotage you: “sorry sir, you’ve missed the boarding time, you’ll have to take another flight” (and you can almost detect a sarcastic smile on their face). Another less obvious and more important price we pay, is when we give in and go Predator or ‘P****d-off Prey’. This unleashes our automatic, less effective reactions, which only reinforces the risk of reacting that way again in the future.
You may have heard the expression, “which dog do you feed, the brown dog or the grey dog? You feed the one you want to grow”. So if your desire is to become more Partner-like in all your relationships, then being the best customer you can be is a concrete action that will begin to rewire your brain and get you more of what you want!
To learn more about how to make Partner your automatic default response, here’s an interesting article about the Neuroplasticity of the brain.