Carroll Communication Coaching Newsletter
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The 5% Club

The 5% Club* refers to individuals who are always going to be miserable no matter what, meaning no-one can positively influence them!

Years ago, before I mastered the Partner behaviors and attitude, I used to think that 50% of the world was in the 5% Club.  Even an 8 year old with basic math skills knows that doesn't add up!

What I came to realise is that when I would go Predator this triggered the other 45% to misbehave as well.

Now that I live in the zone of Partner most of the time, I can truly say that there is a very small percentage of the population that I'm not able to positively influence.  The question for you is how do you manage a true card-carrying 5% Club member?

Here are my suggestions:

1. Be sure that you're showing up as a solid partner.  This way you know it's not your behaviors or attitude that may be triggering the other person to misbehave.

2. Make up a story to explain their misbehaviour.  The story I tell myself is this 5%er may have endured very challenging circumstances in their childhood, and as a result this is the best they can do.

3. Manage the situation as best you can.  What I mean by that is move and speak slowly, respond calmly and concisely.

4. Remove yourself from the situation as soon as it's appropriate.

And finally as a bonus and a way to contribute to their healing, send them a bundle of love & positive, green vibes!

Good luck and happy partnering,

This Month's Success Story:

Actions speak louder than words, and we just love sharing the successes that our clients get by using these techniques. 

Remember, if you share your success with us and it appears in our newsletter you'll receive a free 30 minute coaching session with Amy worth 250 Euro.

Here's this month's success story…

I used to think that I was one of those always-friendly co-workers. I thought when I failed to create a good rapport (or even worse - I once turned a close colleague into an enemy) was only because the other person struggled to see things as they were, couldn’t accept my direct, open and honest feedback and took things personally. Ok - I could have saved my feedback for a moment when alone with my colleague... 

So my manager asked me to address this more "serious" relationship case with the help of a professional coach. Selecting Amy wasn't difficult. I read her internet posting about partnership behaviours and instantly felt there is somebody who can help me. Diagnosis: predator behaviour! 

Amy has been extremely efficient in educating me about what was actually going on. Most importantly Amy helped me practice partner-style behaviours. And I had another key insight: Amy is teaching me improvement opportunities for every day and even every hour at work! It's not just for certain situations when facing conflicts and stress. Very powerful.

So as I apply my learnings about how to greet others when in a rush, about how to hold myself and communicate and especially - very importantly - how to slow my pace of talking, why to retire the word 'but' and smile more - I actually feel much better, more confident, even more positive and it’s not only me who feels the difference. My new manager suggested that our working relationship has been much improved! He couldn't really say why. I could. Thank you Amy!

Division Head for a pharmaceutical company 
If you would like to find out more about how power dynamics can damage your business' results and how to enhance your team or company's performance, please contact Amy.
* The Predator Prey or Partner™ model is licensed content created by Pat Kirkland of Pat Kirkland Leadership Inc. Founded in 1990, PKL ( is a company with a purpose, the "soul" purpose of creating a world that works together better.  Its business mission is to offer practical, powerful communication programs teaching people how to transform their work relationships by changing how they communicate.
Hear Amy In Action

Explaining Predator, Prey, Partner
'Fast Forward the Evolution of Human Communication'
3 mins

Communication Skills Video
'How to get along with people you don't like'
2 mins

Executive Excellence Coaching Podcast
'Ego Tango - Amy Carroll'
25 mins

About Carroll Communication Coaching
Amy Carroll has over 25 years of experience. Her understanding of the human psyche is extensive! She employs her background in psychology, improv theater and mediation to lead training and coaching programs for multinationals worldwide. If you would like Amy to speak at your conference, run a workshop for your team, or coach you one-on-one: 
contact us via email.
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