Southern Metropolitan Region
Palliative Care Consortium

June 2020

Email Update
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In this update:

Print this update for your staff noticeboard
We're still here to support you 
New resources from SMRPCC to support those working in RACFs 
New webcast: What is palliative care?
New resource from PCA - Self-Care Matters
Palliative care & end of life care advice line
Caring@home project extension - resources available until March 2021
ACGB eConference - starts 13 July
Responding to COVID 19 -  information and resources
Education & training opportunities
     For aged care providers
     For those who provide telehealth appointments
     For health and social service professionals
     For everyone 
Information & resources
     Investing to save - Palliative care economic report   
     The Little Things - Resource to support intercultural communication 
Palliaged resources - Caring for older persons with mental illness
     Spiritual care during COVID-19
About the SMRPCC

Do you have a staff noticeboard?

Print this update and pin it up! 

Electronic distribution of our update is preferred however we recognise this is not always possible.

A pdf version of the monthly update can be printed and displayed on your staff noticeboard.

We're still working

and here to support you


Throughout this COVID-19 health emergency we (SMRPCC) are changing the way we work but will be here for you. 

Please look after yourselves and remember we are available to provide assistance, if and when required.

Aged care activities

Due to the pandemic visiting restrictions placed on the aged care sector, Jane Newbound, Aged Care Project Worker is no longer be able to provide onsite education and support but is still available by phone on 0433418010 or via email.

MND education & support

Face-to-face education sessions will not be delivered until further notice. Education and information regarding MND can be accessed via
  • Our podcast series on various aspects of Motor Neurone Disease and its presentation and management.
  • Telephone or email consultations with Robyn Reid, MND Shared Care Worker.
    • Robyn is available on available on Wednesdays and Thursdays for consultation, resources and support. Phone 0428264446 or via email.

What is palliative care?

New webcast from SMRPCC

The Southern Metropolitan Region Palliative Care Consortium (SMRPCC) has a new webcast explaining palliative care, including the types of supports and services offered from palliative care providers and how palliate care can empower patients, their carers and loved ones. It also promotes early referral and briefly explains the referral processes and models of care.

SMRPCC Aged Care Project 

New resources to support staff working in residential aged care facilities (RACFs)

Jane Newbound, Aged Care Project Worker, continues to source resources and produce newsletters to support the continued delivery of safe, quality care during the COVID-19 pandemic.

To access the newsletters or view the suite of resources, please visit our Aged Care web page.

Self-Care Matters

A new resource from PCA

Designed by internationally recognised self-care expert Dr Jason Mills, Self-Care Matters is a comprehensive, evidence-based resource created to foster your self-care, including practical tools to remind you that you matter and that self-care is fundamental to caring well for others.

Visit the Palliative Care Australia website to watch short videos with key messages about self-care, understanding self-care and planning for self-care or to download the Self-Care Matters planning tool, to assist  in reflecting on, and planning for, your self-care.

Palliative Care & End of Life Care Advice Line

Now accepting calls 

The Victorian Government has introduced a new advice service available to all Victorians where you can speak with a palliative care nurse or doctor about any aspect of a life-limiting illness.

The advice service will will operate from 7am to 10pm, 7 days a week through the Parkville Integrated Palliative Care Service. 

To contact the advice service call 1800 360 000.

caring@home project extension 

Support and resources available until March 2021

The project, originally scheduled to finish on 30 June 2020, now has an extra nine months to provide resources, education and support to health professionals around Australia.

Additional funding has been provided for communication, support activities and the production and distribution of the augmented caring@home packages for carers including the emergency COVID-19 packs.

Contact caring@home on 1300 600 007 or visit
The Australian Centre for Grief and Bereavement is excited to announce the launch of ACGB e-Conference. Taking place in July,  there will be an entire week of webinars planned, to engage, educate, and entertain our grief and bereavement community.

The event will begin on July 13 with a webinar conference; a 90-minute session consisting of 70-minute lightning talks by grief and bereavement industry leaders, followed by 20 minutes of Q&A.

For further details of the presenters, webinar topics or to register for a webinar: Click here

Responding to COVID-19

Information & resources 

Latest COVID-19 health and clinical advice

Department of Health & Human Services

This website includes the most up-to-date Coronavirus (COVID-19) resources, information, plans and guides for health professionals working in Victoria.

Resources relevant to palliative care and COVID-19


Links to relevant international websites and documents

The International Association for Hospice and Palliative Care (IAHPC) has compiled a list of resources relevant to palliative care and COVID-19 published by academia, civil society organizations, member states and special agencies of the United Nations, including links to all of the websites and documents.


Australian COVID-19 Palliative Care Working Group

The working group was founded under the auspices of Palliative Care Australia (PCA) in early March 2020 by Australia’s peak palliative care organisations to support vital nationwide preparation for the likelihood that COVID-19 will cause significant mortality. For further information about the membership, goals and actions of the Working Group, view their newsletter.

Caresearch Palliative care and COVID-19 Hub

CareSearch has developed this online Hub to support health professionals and care staff to prepare in case the demand for end-of-life care increases during the pandemic. 

The live hub is being updated weekly and features appraised resources on issues such as caring for the dying and seriously ill, telehealth, medicines and practice management, infection control, communication, ethics, and self-care. It has tailored sections for GPs and primary carenursesallied health professionalshospitalssupporting diverse populationsaged carepaediatrics, and staff looking for online learning

Especially for those working in the aged care sector


Resources from DHHS 

The Department of Health and Human Services has a web page with information and resources to support the aged care sector in responding to the coronavirus disease.

Resources from ELDAC

ELDAC's 'Being Prepared for COVID-19 page is being updated regularly, with specific information for:
  • aged care
  • services and organisations
  • GPs and other health professionals
  • older people and their families
  • the workforce
  • people who speak languages other than English 

Prof Joe Covid-19 Aged Care Podcast series

Prof Joe (aka Professor Joseph Ibrahim) hosts a podcast series about Coronavirus COVID 19 in Aged Care.

Education & training opportunities

For residential aged care providers

Guidelines for a palliative approach to aged care in the community

Presented by the Australian Healthcare & Hospitals Association (AHHA)

This free online training includes 6 modules designed to support RACFs to apply the Guidelines for a Palliative Approach to Aged Care in the Community to their practice. It includes the knowledge, skills and values that are required to communicate and contribute to the care of clients in the community who have a life limiting illness and or are approaching the final stages of the normal ageing process.

When: Available on demand 
Where: Online from your PC or device 
Cost: Free
For further information or to register: Click here 

For those who provide telehealth appointments

Enhancing communication skills for telehealth delivery

Presented by the Victorian Comprehensive Cancer Centre (VCCC)

The nature of telehealth does require healthcare professionals to structure their consultations with patients differently to optimise the experience for everyone involved. This on-demand webinar explores practical strategies for enhancing telehealth communication skills via phone and video consultation.

When: Available on demand 
Where: Online from your PC or device 
Cost: Free
For further information or to view the webinar: Click here

For health & social service professionals

Understanding the new Guardianship & Administration Act 2019

Presented by the Office of the Public Advocate (OPA)

This Act came into effect on March 1, 2020. What are the changes and what do you need to know?

Presented by OPA's Legal Officer and the Principal Advocate Guardian, this online webinar will introduce the key concepts and changes in the Act. Participants will receive a copy of the updated Guardianship Guide and will have an opportunity to ask questions.

When: Wednesday 17 June 10am - 11.30am 
Where: Online from your PC or device 
Cost: Free
For further information or to register: Click here 

For everyone

From the frontlines: emerging from the COVID-19 pandemic

Presented by the Australasian Institute of Digital Health (AIDH)

This eConference brings firsthand accounts from global innovators developing health technology at pace and the health superstars who are supporting the community and helping build resilience after a pandemic. You will also hear from the various associations and bodies working together to promote telehealth as business-as-usual even after the pandemic and learn from the global frontline including the US, UK, Israel and Singapore. 

When: Friday 26 June 9am AEST
Where: Online via Zoom (participate in real time or watch on-demand) 
Cost: $250  (register before 12 June and save $30)
For further information or to register: Click here

Negotiating between health beliefs

Presented by the Centre for Culture, Ethnicity & Health (CEH)

Culture influences how people view problems and illnesses. Culture also impacts how people want to access services and make decisions about problems and illnesses. When cultural beliefs about problems, illnesses and service provision are left hidden, they can create negative outcomes for clients.

This webinar highlights Arthur Kleinman's Explanatory Model of Health. Kleinman's framework will help you clarify your clients' beliefs about problems, illnesses and how they want services provided. When you make clients' cultural views explicit you'll match their needs better and reduce harm.

When: Tuesday 23 June 12pm - 12.30pm AEST
Where: Online from your PC or device
Cost: Free
For further information or to register: Click here
To view the catalogue of free webinars available from CEH: Click here

Elder abuse prevention online training

Presented by the Victorian Department of Health & Human Services

This online training has been initiated to assist in building the capacity of the Victorian workforce to identify and respond to elder abuse. The course will take 1.5 to 2 hours to complete and is free of charge. It includes a range of case studies, some in video format to illustrate these concepts and there is a short assessment at the end. Participants are required to register for the course and will be issued with a certificate upon successful completion of the course and assessment.

Information & resources

Investing to save - KPMG Palliative Care Economic Report

This report, by Palliative Care Australia and prepared by KPMG calls for an overhaul of the palliative care system in Australia, including an additional annual investment of just over $350 million, which will result in a saving of over $450 million across the broader health care system every year. The report also calls for a national agreement on palliative care between the Commonwealth and the states and territories, and a new full-time Palliative Care Commissioner, to help create the best experience possible for those with life-limiting conditions and those around them.


New resources to support intercultural communication skills

The Little Things is a ready-to-use training resources produced by Meaningful Ageing Australia that delivers evidence-based training to develop personal carers’ skills to relate as they provide care to older Australians in aged care settings. Developed with input from best practice carers, older people, and industry experts, this resource will help develop intercultural communication skills for personal carers working in aged care.

Caring for older persons with mental illness

palliAGED has developed new online resources on understanding and caring for older persons suffering from mental illness and approaching the end of their life. Accessible via their Evidence Centre and Practice Centre pages.

Spiritual care during COVID-19  

Meaningful Ageing Australia has produced this resource which provides ideas from leading for spiritual care during the COVID-19 pandemic.  



Who we are & how you can contact us: 


Name                            Role                                        Phone                            Email
Tanja Bahro.............Consortium Manager............ 0418 584 106
Tess Storr................Administration Officer.............0428 485 136 ..........
Robyn Reid ............ MND Shared Care Worker....0428 264 446............
Stephenie Cook ......Training Coordinator ............0417 859 297............
Jane Newbound.......Aged Care Project Officer.....0433 418 

Our members include:

Ex Officio Members include:

  • Cabrini Palliative Care Services
  • Bolton Clarke
  • Southern Metropolitan Integrated Cancer Service (SMICS)
  • South Eastern Melbourne Primary Health Network (SEMPHN)

For general inquiries to the SMRPCC please email 

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