What's the latest news from Heather at Baker Thompson and her Associates
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Baker Thompson Associates

Autumn news and a special offer from Ryman

I had a very positive response to my first newsletter issued in the summer and plenty of new subscribers; I hope you enjoy this one too. As well as items that I hope you'll find interesting and useful, we are delighted to have negotiated an exclusive discount voucher to be spent at Ryman Stationery for all our subscribers. Owned by Theo Paphitis, Ryman Stationery, who power #SBS, has over 230 stores nationwide, and an extended range of stationery, technology, furniture and office supplies which can be found on their website  I was delighted to be one of Theo's #SBS winners in 2011.

Since last time, I have been travelling, training, meeting some fabulous people, writing articles, learning - and holidaying. One of the biggest events was the Office* Show at Olympia in October organised by the totally professional David Maguire and his team at Diversified; it was fantastic and you can find out more about what we did and see all the photos at the website and Facebook page. I can highly recommend this event for all PAs, Office Managers and administrators; keep up to date with registration for next year 7-8 October

I have written articles for several magazines, including Executive Secretary magazine; this publication is an absolute must for any PAs or administrators, with articles on a huge range of topics by experts in so many different fields.  The Editor, Lucy Brazier, has created an invaluable and extremely elegant magazine.

I presented a live webinar for Business Management Daily on Pitman shorthand and BakerWrite speedwriting with me in Stockport, the moderator in Toronto, the organiser in Washington and online attendees from all over the US and the world.

I was the subject of an article in the Greater Manchester Chamber Business Week magazine and have recently written a couple of Friday blogs for the Chamber too.

I am doing more 1:1 coaching via Skype and this included a PA in Melbourne, Australia, this month.

My publisher,, had some weekly special offers of free books. Visit the website as they often have new offers available on the range of training books.

Lastly, but certainly not least, we are pleased to welcome Guernsey College of Further Education to our list of licensed BakerWrite speedwriting trainers.
Heather Baker
So what does next year hold? Return trips to the Middle and Far East and potentially other parts of the world too, speaking at trade events and PA conferences, new courses to develop, a lot of writing to do and new and familiar clients in the UK. There is also the pleasure of meeting PAs in so many different circumstances - at courses, at networking events or just in the course of everyday life.

What's new in the business world?
US job creation stronger in October ... read more

Behind the scenes at a hackathon. 
Hack days or hackathons are events where arge numbers of people come together to collaboratively more

Disney finalises release date for new Star Wars movie.
Some people have waited a long time for this... read more

And finally ...  Tree felled by storm exposes roots in the shape of a dog... find out more

My business writing seminar at the Office* Show at Olympia. Attendees were also able to share good practice with each other. I was delighted with the feedback I received.

How do managers and an organisation benefit from PAs' training?

  • effective staff
  • proactive employees
  • excellent customer service and satisfaction and thus increased repeat business
  • creates a good reputation and new clients
  • skills can be transferred to others in the organisation
  • reduced negative stress
  • exceptional systems
  • confident staff                                                           
  • motivated staff through appreciation                                  
  • increased commitment from employees       
  • less time wastage
  • a competitive advantage                                 
  • safer environment
  • reduced costs
  • high staff retention
  • exceptional internal and external communications
  • outstanding quality and productivity
You can build a productive partnership between managers and PAs

During a recent administrators' workshop, I was asked by an aspiring PA what I thought she should be doing to move from her current role into a PA role.

I suggested that building relationships was key to her progress. She should collaborate and learn from colleagues and managers and aim to be seen as a professional in her field.

I advised her to join networking groups for PAs such as EuMA in Europe or Behind Every Leader in the USA. It is also a good idea to take advantage of social networks such as LinkedIn.  There are hundreds of discussion groups for PAs and many opportunities for learning.

I suggested she subscribe to good quality PA magazines and, of course, attend any training opportunities she is offered or requests.

We also discussed the possibility of her finding a mentor to advise and inspire her.

Find out more about how you can become a truly effective PA.
What is a PA?
Find out...
Tips for taking notes ...
read more
Ryman Terms and Conditions:
* Enter promotional code SAVE5BAKER at the checkout when ordering online to redeem your exclusive discount. Ryman colleagues please use code 2739.
The voucher is valid Online and in any Ryman Store. Only one voucher per customer, per transaction. Printed vouchers must be taken into store or presented on a mobile device at the time of purchase to be redeemed when purchasing products from any Ryman store. Discount cannot be applied retrospectively. No cash alternative. The offer excludes: Gift Vouchers, EPAY products, Post Office products, DHL services, Cameras, Charity products, Tablets, eReaders, Kindle and Apple products. Ryman is not liable if the voucher is lost or stolen. The voucher is not valid if deemed to have been tampered with, or defaced in anyway. Deliveries outside the UK mainland may occur additional charges. Offer expires 11:59pm on 14th December 2013. Ryman reserve the right to withdraw or change these offers at any time.  Ryman will not accept liability for any errors or omissions in the services, products, pricing and content detailed in this email.

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