What's the latest news from Heather at Baker Thompson and her Associates
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Baker Thompson Associates

November news, guest contributors on marketing and charity possibilities, offers from The Training Foundation, BubbleGum Balloons and Executive Secretary LIVE in Johannesburg , super tips and photos ... read on!


Great to have collaborated with Office Professionals (really and virtually) this quarter via webinars, training and another #adminchat for Executive Secretary Magazine.  In the UK there've been sessions in Lancaster, Manchester, Liverpool, London, Guernsey, Huyton, Wiltshire, Halewood, Stockton, Durham and Leeds.  Overseas in Dubai, Abu Dhabi and Singapore

October saw the return of the brilliant Office* Show at Olympia in London. A new presentation this year "Reinforce Positive Perceptions":


A great time was had by all at the PA Life Training Day. I presented a half day session "Be an exceptional PA"; here we are :


Thank you for the lovely messages and social media posts I received afterwards.

Executive Secretary Live in Dubai

Many, many congratulations to Lucy Brazier and her team for an exceptional event this month.  I was so honoured to be included as one of the speakers.   


The event will next be in Johannesburg in February (see offer below) and back in London in April.

If I don't speak to you over the next few weeks, could I wish you a very merry Christmas and a peaceful, happy and successful 2016.
Heather Baker
If you aren't able to attend one of my courses, you may like to take a look at my books on speedwriting, minute taking and business writing.  You can also learn BakerWrite speedwriting online. Or you can now get an online training package with support ... find out more

Don't forget to put the dates in your diary for the next Office* Show: Wednesday 11 - Thursday 12 May 2016 at the Excel London.


Take a look at the Executive Secretary Magazine website; it's full of great information - just like the magazine. Quote BT1 to get a 30% discount.

Lots of training books available at .... find out more

It was with great sadness that we learnt of the death of Susie Barron-Stubley earlier this month.  Susie was a shining light in the PA world and will be very much missed.  

We spent some happy times over a glass of Champagne during Office* Shows.

And so to this quarter's first terrific offer from our fellow #SBS winner! Great for Christmas and New Year ...


Offer ends 31 December 2015.

And a second offer to attend Executive Secretary LIVE in Johannesburg in February

The leading international event for Executive Assistants is going to Johannesburg, featuring nine of the most inspiring and internationally renowned trainers for Assistants in the world. Executive Secretary LIVE is two days filled with a packed conference agenda, an innovative practical training day and great networking opportunities.
I hope to meet you in Johannesburg where I will be exploring The Art of Communication in my half day Masterclass. For full details of the speakers, programme and session please visit:
BOOK NOW AND SAVE US$400/5,500 Rand on the full package, which includes two half day workshops, the full day conference and gala dinner ticket PLUS annual subscription to Executive Secretary Magazine (Please mention Baker Thompson newsletter when booking).

Here is a group of PAs who attended the Advanced Executive PA Excellence course in Singapore in October.

You can see more photos of other seminars at the company Facebook page.  It would be great if you would "like" the page so you will receive regular updates from me and also from my associates.

Top 5 tips for managers on how to chair meetings

Not only do minute takers need training, so do those chairing the meetings.

Here are some initial tips to help :

  • Make time for a pre-meeting with the minute taker and/or include the minute taker in any pre-meetings;
  • Give everyone as much notice as possible to enable them to prepare effectively;
  • Resolve any conflict quickly, assertively and without any humiliation to anyone;
  • At the end of each piece of discussion, summarise what has been agreed and what, if any, actions are to be taken;
  • Insert breaks into meetings over 2 hours, even if it is just 5 minutes.
Contact us to organise a half day session for your managers to learn much more.

Coming up over the next few months

 I am delighted to have been invited back to the next Executive Secretary LIVE which will take place
in Johannesburg 19-20 February 2016. It would be great to see you there.


There are also lots of new and familiar UK and overseas venues ... more on that in the next newsletter due at the end of February.  Please pass this newsletter on to anyone you think may be interested so they can subscribe too.


You can also like the BakerWrite speedwriting Facebook page.


Jo Sealy of To Market, and my former EA colleague at Granada Media, outlines how you can help your boss by being marketing savvy ...  Find out more



Carol Bonham explains how working with Kidneys for Life can be good for your business

...  read more

Our third offer is for training  

This quarter we also have a generous offer from The Training Foundation:

The Training Accreditation Programme (TAP) is exclusively offering 2-for-1 on the first two public schedule programmes only, booked with TAP (for any one company), for Baker Thompson Associates newsletter subscribers.
TAP, since 1998, have been focused on changing the status of L&D practitioners, and L&D functions, by enabling them to demonstrate quality-assurance of all L&D activities to best-practice standards. There are now over 25,000 TAP Certified L&D Practitioners working in over 1,400 organisations including 50% of the FTSE 100, improving the experience of over two million learners every year.
The impact of TAP training on improving business performance led The British Institute for Learning and Development to align professional membership to TAP Qualifications from the 1st October 2015, all applicants for professional grades of Institute membership will be required to hold a TAP Qualification.
You can find out more information on TAP’s skills-based, modular, assessable L&D Qualifications please visit or call the team on 024 7641 1288.
T&C’s Two-for-one offer is available on all public schedule TAP courses, the lowest priced course is free. This offer applies to organisations with a minimum training team of 6 who are not currently a TAP client, where there is an intention to have all trainers TAP-trained.


One last photo I was really keen to share ... this was taken at the excellent launch of the Liverpool PA Hub organised by Marion and Jon Lowrence and is of me with Freda Kelly, former PA to the Beatles! 

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