What's the latest news from Heather at Baker Thompson and her Associates
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Baker Thompson Associates

February news, a great offer from Boux Avenue lingerie, hints and tips from Heather and her associates and photos ... read on!

Having eased into 2015 things are now becoming more lively again. Last year ended in the Middle East with a couple of sessions :

Part two of our in-house PA workshop in Abu Dhabi in November

Business writers in Dubai in December

This year started with the excitement of being profiled in Executive Secretary Magazine  (find out more).

There have already been a few sessions in minute taking and BakerWrite speedwriting in Manchester, London, Leeds, Peterborough and Durham.

Last month there was a Business Management Daily webinar on BakerWrite speedwriting; there will be another on 21 July and also two webinars on Pitman shorthand on 14 April and 1 September. Find out how to join in.

I was invited to speak at the SF Group PA Network event; a new group established to support PAs in Manchester.  I talked about the role of the PA and how people could add value and be effective.  We were also treated to a visit from Hotel Chocolat and Clarins. Congratulations, Tracey, for organising an excellent event.

However, not only face to face training and webinars, I also presented one of Executive Secretary Magazine's training sessions on Twitter (#adminchat).  Held every Thursday at 6pm GMT, people join from all over the world to interact with international trainers on so many topics.  You can read the transcript of my session, "Don't Panic", here. I'll be doing another on 3 September.

Last week, I was delighted to be given the opportunity to present at the UK Education and Training Conference in Manila in the Philippines; a wonderful experience and an opportunity to meet some amazing people and learn so much.  I'll have photos for the next newsletter.

We also had great fun in Birmingham at the annual @TheoPaphitis #sbs winners' event in January.

I spent a fun day with an in-house group of BakerWrite speedwriters in London in January:

Thank you everyone for making me so welcome.

And on a personal note, congratulations to both my daughters. My elder daughter, Ailsa, who passed her exams and is now a qualified Royal Academy of Dance ballet teacher, and my younger daughter, Erin, who has been offered a new administrative role, at a higher level and with an exciting company. Love you both.

This quarter we have an exciting offer with thanks to Boux Avenue lingerie ...go on, treat yourself or someone you know!


Voucher is valid online until 24.04.15. Simply enter BAKER20 at the at the checkout to redeem 20% off. Offer valid on the purchase of full price products only. See for full terms and conditions.

Heather Baker
If you aren't able to attend one of my courses, you may like to take a look at my books on speedwriting, minute taking and business writing.  You can also learn BakerWrite speedwriting online. Or you can now get an online training package with support ... find out more

Don't forget to put the dates in your diary for the next Office* Show: Tuesday 13 - Wednesday 14 October 2015.

The fantastic Executive Secretary Live in London 20-21 March. Save £100 by entering the code BTA1.

Lots of training books available at .... find out more

There's going to be some exciting announcements over the next few weeks; keep up to date by "liking" the Facebook page

A very big thank you to everyone who contacts me with lovely comments and letting me know how they are getting on after the training.  It's particularly fun to get comments on Twitter and Facebook.  Have a look

What's new in technology?
Will technology help us escape urban commuting hell ... read more

Entertainment technology
How random is random on your music player? more

Keep up with the latest showbiz news!  ... read more

And finally ...  Interesting profile pictures!!... take a look.   

The next newsletter will be issued at the end of May and, in the meantime, as well as UK based sessions, I'll be going to Dubai, Abu Dhabi, Guernsey and Australia. See you then.

Are you a PA? Would you like to contribute to a future newsletter? Contact me

A big hello to all these ladies who are attending an in-house Support Staff course (4 lunch time sessions, 1 every 3 months).

You can see more photos of other seminars at the company Facebook page.  It would be great if you would "like" the page so you will receive regular updates from me and also from my associates.

How can PAs ensure they reinforce positive perceptions?


Sadly, people can have negative perceptions of those in PA/admin roles.

What we mustn't do is reinforce those negative perceptions with our behaviour.

One of the most simple ways to ensure we create positive perceptions is making small changes to the way we express ourselves. Over the next few days, try replacing phrases you may use similar to those on the left with ones similar to those on the right :

I’m just a secretary

I’m a secretary

I kinda work as a PA

I work as a PA

So, you know, it’s like kinda hard to be assertive

It’s not easy being assertive

Sorry, could I just give you a message

Excuse me, I have a message for you

We have a little meeting of all the PAs

We have a PAs’ meeting

The girls in the office

The women I work with

Sorry, I just thought it'd be OK    

I thought it was right at the time


Attend one of my PA courses to find out so many more ways to reinforce positive perceptions.


What should we be having for lunch on training courses?
Find out from our friend Sara Perry

Find out more

Office Managers : are you hiring effectively?

Find out from the expert, Carole Fossey

read more
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