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Healthwatch Wirral is here for you

We listen to everyone who uses, and delivers, health and care services, and we are able to ensure the voice of all of us is strengthened and heard by those who commission, deliver and regulate health and care services.

The team at Healthwatch Wirral is still working hard on key priorities during this challenging time, including:
  • Providing clear and understandable advice and information to the public
  • Alerting services to issues that could impact on the safety of local people
  • Supporting the system and wider community response to COVID-19 and the reset and restoration needed for all our services
  • Supporting communities who find it hardest to be heard or get the support they need
If you need more information ring 0151 230 8957 or email

You can also visit our website at

It is more vital than ever that we hear about experiences of care from people of all ages.


  1. Bridge Forum News
  2. Wirral Community Champions
  3. Shielding Update: Letters to patients
  4. Wirral Family Coaches
  5. Wirral InfoBank
  6. Mental Health
  7. Carers
  8. Equality and Inclusion - Accessibility
  9. Coming Soon - Healthwatch Wirral Feedback Centre

1. Bridge Forum News - Bridging Resources, Information, Direction and Guidance for everyone - #Spare5 to Make a Difference

The BRIDGE Forum is here for us all and provides an opportunity for us to come together. Have your say on the services we receive, share information and receive local updates.

Wednesday 7th October 11am – 12:30pm
For anyone involved with the Third Sector (voluntary or community groups)

Thursday 8th October 11am – 12:30pm
For anyone involved in Patient Participation groups (PPGs)

Join us all in helping to KEEP.WIRRAL.WELL. and to #Spare5 to make a difference. You can also find a summary of what was discussed at our last BRIDGE with community friends and colleagues across our wonderful peninsula.

Find out more

2. Wirral Community Champions

Wirral’s “Community Champions” network has been launched and is of utmost importance right now to support how we come together as a community.

#Spare5 to find out how you can help to make a difference by heading to

It is hoped that this will quickly become an effective way to communicate the latest information, regarding COVID-19, to residents, businesses and the many varied community groups in Wirral.

The Community Champions will help to build on the collective goodwill that has grown from the early response to the pandemic and Wirral Council is keen to ensure the network is developed as quickly as possible to harness that goodwill.

By having and sharing clear information, we can help our loved ones, work colleagues and our community to make informed choices.

We encourage you to sign up and promote the Community Champions throughout your own personal and professional networks.

3. Shielding Update: Letters to patients

Following the latest government announcements, letters from our local authority have been sent out to those who are identified as extremely clinically vulnerable.

Healthwatch is speaking with many people in our community who have shared their feelings. For many, it has been hard to know what to do if you have been shielding and feel vulnerable.

We have worked with our local partners, Citizens Advice Wirral and Age UK Wirral, to produce a simple resource to help people reflect and plan. It also provides some simple messages, key contacts, and information many may want right now, whether shielding or not. This resource can be printed. Some people may wish for some additional support to go through this. If you or someone you know does need more help or information, please get in touch with Healthwatch Wirral on 0151 230 8957.

To access the 'Seeing the Light' resource please click below:

What do I do if I develop symptoms?

If you develop symptoms such as a cough, or fever, or you lose your sense of taste or smell, get a test and stay at home until you get the result.

You can book a test by going to or call 119 if you do not have internet access. If you test positive, please stay at home for 10 days from when your symptoms have started. If you are contacted by NHS Test and Trace, follow their instructions. Wirral Council also operates a Coronavirus Helpline: those needing support can call 0151 666 5050. The helpline operates Monday to Friday, 9am to 5pm.

Healthwatch Wirral continues to work with our council and partners to improve the information we are receiving and to get answers to the questions we all have.

4. Wirral Family Coaches

There are lots of strains and things to consider for families at present. Over the next few months, Wirral Council are working with a range of partners across our community to deliver a telephone and online family coaching programme. You might be wondering, what’s coaching and why would I want to do that?
Find out more

5. Wirral InfoBank

Wirral infoBank has been a great resource for Wirral residents to support them in finding local community support services, online events and up-to-date advice and information on the coronavirus (COVID-19) situation.

Find out more

6. Mental Health

Talking Together Wirral

Everyone goes through difficult times, but sometimes our problems affect our day-to-day lives and we feel that we can’t cope. If you are in this situation, you are not alone.

Talking Together Wirral (TTW) is a free and confidential service and is available to anyone aged 16+ and who is registered with a GP in the Wirral.

To find out more and to refer yourself to this service, please visit the Talking Together Wirral website by clicking here. You can also contact the service if you do not have access to a digital device that enables video calling, to find out how you can be supported to access talking therapies.

Call 0151 649 1859 or email

Cheshire and Wirral Partnership (CWP)

Cheshire and Wirral Partnership (CWP) 24/7 all age urgent mental health helpline is now a Freephone number. If you are on the Wirral please call 0800 145 6485 if you require urgent support. 

For more info visit

For information for children and young people with special educational needs and disabilities visit

7. Carers

Wirral Carers Support - WIRED are still working to support Wirral carers during this time. If you are a carer text "CARER" to 87007 for free advice and support from Wirral Carers Health and Wellbeing Service.

8. Equality and Inclusion - Accessibility


Healthwatch Wirral continue to do our best to try to ensure all of our information is accessible to all; please get in touch to request in different formats. The Healthwatch Wirral website also offers ReciteMe functionality that supports additional accessibility.

Look for this button on our website:

We also work with services across our system to work to improve the information we receive. If you have identified issues with accessibility of information or barriers to accessing services across health and social care for any reason, please get in touch with your Healthwatch Wirral team.

9. Coming Soon - Healthwatch Wirral Feedback Centre

Working Together to Positively Shape Health and Social Care

Please keep an eye out for Wirral’s all new online feedback centre due to be launched by Healthwatch Wirral. This will be found on our website. Healthwatch Wirral has created a suite of tools that can help you to shape your health and social care outcomes quickly, by identifying successes and highlighting areas for improvement.

"Foundations of Quality Improvement should always have what patients tell us about their treatment and care at the heart of everything, as a system, that we plan and do. We must be able to evidence that all actions and decisions made come back to this, making certain that everyone feels respected, involved and valued at each and every part of the journey. We should all feel confident that we are either giving or receiving quality care." 
Healthwatch Wirral, Age UK Wirral, NHS England and ECIST, Wirral System


Copyright © 2020 Healthwatch Wirral, All rights reserved.

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