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An update from Healthwatch Wirral - Information on the latest updates/information surrounding Coronavirus (COVID-19).

Healthwatch listens to everyone who use, and deliver, health and care services.

It's more vital than ever that we hear people’s experiences of care.

CQC have launched a public campaign as part of the new Emergency Support Framework to encourage people to feedback on care - working with Healthwatch and the network.

We want to hear about good care, and not so good, so we can develop and build on best practice. Spare 5 to encourage your friends, families and networks to get involved and have a voice by completing our short survey to tell us about your experiences during this time – it will only take 5 minutes

If you need more information call us on 0151 230 8957 or email us at

Healthwatch Wirral do not have any responsibility for inaccuracies or problems with the information within this bulletin as it is ethically sourced. If, however, you are unsure about any of the information within this bulletin you should check it out before opening a link, and/or let us know.

  1. What to do if you need medical help
    1. New GP hubs
    2. Get NHS help online
    3. How to do CPR on an adult during COVID19
  2. New Guidance on Staying Safe outside
    1. Use of face masks
  3. Spare 5 - Be kind to yourself - Mental Wellbeing - Mental Health Awareness Week 18 - 24 May 2020
    1. Stay Well Wirral
    2. Be kind to your Mind
    3. Local NHS Trust, Cheshire & Wirral Partnership, Helpline
    4. Crisis text service for those who are deaf
  4. Children and Young People (plus information about maintaining healthy relationships and advice for parents and families in the Care System)
    1. Child Health anxiety – talking to your child about Coronavirus
    2. Wirral CAMHS – MyMind Website
    3. Kooth - online support for young people
    4. 0-19 resources
    5. Young people inclusion and diversity - including events, resources and information
  5. Looking after our workforce
    1. NHS Staff
    2. Drop-in Counselling for Wirral University Teaching Hospital Staff
    3. Samaritans
    4. Frontline
    5. Local Government Information
  6. Domestic Abuse (including SignHealth to support those who are deaf)
  7. Living with Addition
    1. Alcohol
    2. Gambling
  8. Bereavement
    1. Support during bereavement and advice on funeral costs
  9. Carers
  10. Young Carers
  11. Homelessness
  12. Inclusion, Equality and Diversity
    1. Learning Disabilities
    2. British Sign Language
    3. Deaf/blind helpline
    4. Languages
  13. Keeping Safe and busy at Home
    1. Including information on Scams
    2. Whats on in Wirral, Wirral Leisure Services at Home
  14. Wirral infoBank
  15. Healthwatch Wirral Board
    1. Have you any questions you would like to ask our Board?

1. What to do if you need medical help

Government social distancing guidance is still very much in place, so services are being delivered in a different way, but Wirral is set on assuring people in need of treatment and care that they can still access local services.

a. Extra capacity on Wirral for GP services in Wirral

New hubs are staffed by GPs and nurses located in temporary units. The hubs are now operational and other hubs are at NHS sites at:
  • The Oval Leisure Centre, Bebington
  • Field Road Health Centre
  • Victoria Central Primary Care Centre
  • Birkenhead Medical Building
  • West Wirral Group Practice (The Warrens)
For more info:

b. Get NHS help online is easy using your smartphone, tablet or computer

This page has information to help you:

Please see link with further national guidance on managing health at home:

c. How to do CPR on an Adult: COVID-19 Update

If an adult is unresponsive and not breathing normally, you will need to call 999 for emergency help and start CPR straight away. 

Learn some helpful steps what to do:

2. New Guidance on staying safe outside

This week, the government has published staying safe outside your home for guidance on what the new rules will mean. This link provides some FAQ to inform the public and help you prepare for these changes.

a. New Government guidance on face masks


New guidance covers:
  • How to wear a mask
  • How to make a mask

3. Spare 5 - Be kind to yourself - Mental Wellbeing - Mental Health Awareness Week 18 - 24 May 2020

a. Wirral have launched @staywellwirral, a health and wellbeing platform across Facebook and Twitter ahead of Mental Health Awareness Week.

The channel, which shares tips, tricks and tools for staying active and well at home, aims to build a shared community resource for all things health and wellbeing.

To get involved like and Share: Stay Well Wirral on your social media feeds: tag @staywellwirral on Facebook or Twitter in health-related content – check out the posts and join the conversation.

b. #BeKindToYourMind- Cheshire & Merseyside campaign -

c. Local NHS Trust, Cheshire and Wirral Partnership (CWP), mental health helpline for all ages - 0300 303 3972

d. Crisis Text Service for our Deaf Community

Shout are available 24/7 if you need support. This is how the free crisis text service works:

4. Children and Young people

Healthwatch Wirral are providing a larger section for Children and Young People owing to people sharing concerns around their children health and wellbeing

a. Child Health Anxiety: Your child may understandably be concerned or worried by what they see, read or hear in the news or online regarding coronavirus (covid-19) and going back to school. As a parent or carer, it’s good to talk to them honestly but calmly about what is happening, and to not ignore or shield them from what is going on in the world - Young Minds have a Parents Helpline: 0808 802 5544 and you can find some useful guidance on:

Additional information on Child Mind Institute

b. Wirral CAMHS have updated the MyMind website with various resources in relation to supporting children and young people around Covid-19 and their mental health. This is the main NHS website for children and young people’s mental health and emotional wellbeing in Cheshire and Wirral.

c. - online support for young people

Availability of this online service to support the wellbeing and resilience of your young people at this time. To find out more visit where young people can register and others can find out more about the service.

d. 0-19 resources video

e. Young people Inclusion and diversity:
Social story from Wicklow Alliance Facebook Page. This image can help to explain COVID-19 to young children and those with Autism Spectrum Disorder. FREE Gender & Sexuality Training - Brook Young People

Dates - 20th May, 4th, 9th, 11th, 16th & 18th June all 9 - 1pm

By the end of this training you'll be able to:
  • Identify one way in which gender norms influence relationships and friendships
  • Identify one thing that young people can do to challenge gender stereotypes
  • Explain the difference between sex and gender.
  • Identify three different gender identities
  • Identify one way in which the equality act promotes gender equality

5. Looking after our workforce

a. is a useful resource for NHS Staff to be supported to manage their own health and wellbeing whilst looking after others.

Frontline primary care colleagues involved in the delivery of Primary Care services, both clinical and non-clinical, are facing unprecedented challenges through Covid-19 they can register and book a coaching session via

b. A drop in counselling service is now available for Wirral University teaching hospital staff at the Macmillan information centre, APH by Outpatients. 

This service is available open 7.30am until 10pm 7 days a week.



Call 0300 131 7000

d. Alternatively, you can text FRONTLINE to 85258 for support 24/7 via text.

e. Local Government have new resources to help employers and their managers to think about wellbeing of staff and fulfil their duty of care for their employees, which carries on no matter where staff are based.

6. Domestic Abuse

During this unprecedented period, Domestic Abuse is an increasing concern.

Am I in a domestic abuse relationship? Link to a survey:

If you or someone you know is experiencing Domestic Abuse, isolation rules do not apply. Please call 999 if it’s an emergency, and press ‘55’ if you’re unable to speak.

For local support, please call 0151 606 2008

SignHealth offer support to Deaf people who are experiencing domestic abuse.

7. Living with Addiction

a. Alcohol

You might be noticing that you’re drinking more than usual to help you cope. Perhaps you’re struggling with full-time childcare responsibilities, or you might have recently become unemployed or furloughed.Wirral Alcohol Helpline 0800 988 1421

Please see link for useful information right now:

Government COVID-19: information on stopping drinking for people dependent on alcohol

b. Gambling-related harm

Wirral CAB offer a local support service as well as links to additional support and advice to people or their families who are affected by harmful gambling.

For more information contact James Callaway, Gambling Support Service project worker at

8. Bereavement

Funeral Expenses Payments (FEP) Claims

Anyone requiring support with Bereavement or FEP, should contact the Bereavement Service on 0800 731 0469 or should download a FEP claim form from GOV.UK.
Wirral University Teaching hospital Family Support Team to help patients and their families stay in contact with each other or provide emotional support to family members before and following a bereavement.

Contact the Family Support Team:
Direct Dial: 0151 552 1833 Extension: 7808
Direct Dial: 0151 552 1834 Extension: 6974
Direct Dial: 0151 552 1837 Extension: 6975

Additional Practical help and assistance from Age UK Wirral and Admiral Nurses is available to support making arrangements around affairs for people who have experienced a bereavement during this time- 0151 488 7808

9. Carers

Caring for a loved one who is ill, disabled or older can be valuable and rewarding, but without the right support caring can have an impact on your health, your job, your finances and your social life.

Tide’s Covid-19 hub, you can find out more about the activities They are doing during this time. They are keeping their Resource page updated with information and guidance as they find it.

To contact the Wirral Carers Health and Wellbeing Service please call the Carers helpline on 0151 670 0777 (staffed Monday to Friday 9am – 4pm), email or text CARER to 87007.

Wirral Dementia Crisis Line at Age UK Wirral is 0151 488 7804

Visit for a free digital resource for carers, brought to you by Carers UK in collaboration with Wirral Council. Create an account using your free access code: DGTL2844

10. Young Carers

children and young people in Wirral who are looking after a family member who is ill, disabled, has mental health problems, or is misusing drugs or alcohol.


Call 0151 650 5488

11. Homelessness

Coronavirus advice for people experiencing homelessness

L-R: English, Romanian, Polish

Anyone who is homeless or at risk of becoming while the night shelters are closed should contact the Council’s Housing Options Service either by completing the online form or calling: 07713415983, 07712534941, 07770310894 or 07733012564.

If you are aware of someone rough sleeping, please contact the Rough Sleeper Initiative Service by email at or call 07821125119.

12. Inclusion, Equality and Diversity

Healthwatch Wirral continue to so our best to try to ensure all our information is accessible to all and people can also get in touch to request in different formats. The Healthwatch Wirral website also offers ReciteMe functionality that support additional accessibility:

Learning Disabilities

Easy read COVID-19 Information - National Mencap

British Sign Language

Translations of government announcements and other health advice

You can also contact MSDP by
Telephone: 0151 649 8194

DeafBlind UK helpline and wellbeing services are open as usual:

Tel: 0800 132320
Text: 07950 008870
Text relay: 18001 then 0800 132320
Facetime: (Not BSL)
BSL video relay: Please click here


Wirral Change or 0151 649 8177

Wirral Multi Cultural Organisation

If you know of anyone from the Black, Asian Minority Ethnic community who could benefit from support, please ask them to contact WMO via email on:

Migrant Help

Deliver crucial services to some of the most vulnerable people in our society.
They have collated a list of resources, from translated advice to information on changes to the asylum process, support available to victims of modern slavery, tips on staying healthy, distance learning and wellbeing support.

13. Keeping busy and safe at home

As most accidents occur at home it is vitally important that people have access to information that can enable them to live safely and well.

Living Safely and Well at Home brochure, offering practical hints and tips about how to make the home safer.

With many families, friends and volunteers concerned about the safety of their older relatives and neighbours this new self-trainer can help people spot possible housing hazards and find practical help.

Keeping well at home guide coronavirus related guide, Keeping Well at Home, includes useful information for older people about shielding, mental health, home exercise and diet.

The Be Human Initiative have been hosting a series of webinars since the start of the Coronavirus crisis to help people and families gather information and practical tips- see link to get information.

Webinar topics include:

  • Direct Payments
  • Employment
  • Welfare/benefits system
  • Accessing Care
  • Housing
  • Staying well

People are being encouraged to protect their neighbours by joining Friends Against Scams, which provides free online training to empower people to take a stand against scams. To complete the online modules, visit

NTS is also issuing urgent advice to help prevent people falling victim to COVID-19 scams through its Friends Against Scams initiative.

Free Translations COVID-19 Scam and Fraud Information

Wirral Leisure Services - exercise videos for parents to try out at home with their children

What’s on in Wirral - a comprehensive guide to the latest online events,  including the Secret Gardens of Oxton, a poetry picnic with video walk-through of Birkenhead Priory and Wirral Met's degree show

Wirral Lifelong Learning have released a new online timetable starting from Monday.For more information, visit

14. Wirral infoBank and Helpline

Online resource to help you find support services near you. They are here to support Wirral residents requiring advice, guidance and additional help whilst there are changes in local support and services.

If you can’t find what you are looking for please call: 0151 666 5050

15. Healthwatch Wirral Board

Meetings are held quarterly (March, June, Sept, Dec) and at the beginning of each meeting we review and respond to questions from the public – if you have any questions you would like to raise with Healthwatch Board please send them to our email address marked “For the Attention of Healthwatch Board”, see below.

If you need more information ring: 0151 230 8957 or email or you can complete the “Speak Out”  page on our website:

Spare5 Toolkit and GAIT

Let us point you in the right direction. Our free signposting directory is mobile-friendly, easy to use and contains services funded for Wirral residents.
Find out more
Copyright © 2020 Healthwatch Wirral, All rights reserved.

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