View this email in your browser

An update from Healthwatch Wirral - Information on the latest updates/information surrounding Coronavirus (COVID-19).

Healthwatch listens to everyone who use, and deliver, health and care services. Spare 5 to visit our homepage on for a variety of useful information around services for your family, friends and neighbours during this time. You will still see the link to our short survey around capturing what you are experiencing and thinking at the moment.

We would also like to hear from you in relation to issues/concerns relating to your gas and electricity supplies. Particularly, 

  • any issues you may have had when dealing with your Home Energy Provider?
  • any good/bad stories about how your Energy Provider supported you?

Our staff team are all working remotely, so if you need more information call us on 0151 230 8957 or email us at 

  1. What to do if you need medical help
  2. I need extra support for friends, family, neighbours
  3. Advice for:
    1. Unpaid Carers
    2. Those dealing with Dementia - AgeUK
    3. Young People - Barnardo's
  4. Condition Specific Information
    1. Diabetes
    2. Cancer
    3. Sickle Cell
    4. Asthma
    5. Cerebral Palsy
    6. Neuromuscular
  5. Alcohol
  6. Domestic Abuse (includes BSL)
  7. Sexual Health
  8. Mental Wellbeing
  9. Bereavement
    1. Wirral University Teaching Hospital NHS Foundation Trust – Family Support Team
    2. AgeUK
  10. Beware of Scams
  11. What’s on in Wirral (in your home)
  12. National UK Charity - Listening Books
  13. Inclusion, Equality and Diversity
    1. Learning Difficulties
    2. BSL
    3. Language

1. What to do if you need medical help

Government social distancing guidance is still very much in place, so services are being delivered in a different way.  To protect others, the first ask is to still try to get help online:

Get NHS help online

The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential, but it's still easy to get NHS help using your smartphone, tablet or computer.

This page has information to help you:

Please see link with further national guidance on managing health at home:

2. Extra support for your family, friends and neighbours

Wirral infoBank and helpline

Online resource to help you find support services near you. They are here to support Wirral residents requiring advice, guidance and additional help during this ongoing and difficult coronavirus (COVID-19) crisis.

Coordinated Emergency Food/Welfare Hub

If you can’t find what you are looking for please call: 0151 666 5050

3. Advice

Ask Us Wirral information and advice

This service is being delivered by phone or email and includes specialist benefits, debt and housing advice. 

Ask Us Wirral phone 0300 33 00 111 Please note the phone lines are likely to be busy and you may need to leave a message and our team can get back to you.

You can also fill out this form at

Unpaid Carers

Government information

Age UK Wirral

The Dementia Crisis Line at Age UK Wirral is 0151 488 7804. This will give people access to support from their Carer Support Team and Admiral Nurses.

Barnardo's Young Carers

Supporting children and young people in Wirral who are looking after a family member who is ill, disabled, has mental health problems, or is misusing drugs or alcohol.

Families can self-refer:
0151 650 5488

4. Condition specific guidance

We have had specific queries for individuals who have certain health conditions: we have provided links below to help:


Advice for healthcare professionals on coronavirus (COVID-19) and diabetes and coronavirus advice page for people living with diabetes and their families.

See also helpful information to help people staying at home and managing their diabetes. To access diabetes education or support during this time our Learning Zone is a good place to access simple information from our Diabetes UK clinical team, and sensible advice from people living with diabetes.


Advice for people affected by Cancer and are worried about coronavirus (COVID-19).

Sickle Cell Disease, Thalassaemia and Rare Inherited Anaemia

Please see resources on the UKTS and Sickle Cell Society web pages and

ASTHMA and other Lung problems

For people with asthma, the best way of staying healthy and recovering if infected with COVID‐19 is to ensure their asthma is as stable as possible.

This means taking inhaled steroids and other routine medications regularly, as prescribed and detailed in their personal asthma action plan.

Having a reliever inhaler is also important if asthma worsens.

Information about asthma and COVID‐19 (Asthma UK):
Information for people with other lung problems:

Cerebral Palsy

Neuromuscular conditions

There is some useful information also on:

5. Alcohol

This is a really difficult time and you might be noticing that you’re drinking more than usual to help you cope. Perhaps you’re struggling with full-time childcare responsibilities, or you might have recently become unemployed or furloughed.

Please see link for useful information right now:

6. Domestic Abuse

During this unprecedented period, Domestic Abuse is an increasing concern.

If you or someone you know is experiencing Domestic Abuse, isolation rules do not apply. Please call 999 if it’s an emergency, and press ‘55’ if you’re unable to speak.

For local support, please call 0151 606 2008

Unfortunately, Deaf women and Deaf Children are known to be at greater risk around domestic violence compared to their hearing peers (British Crime Survey, 2010), with devastating consequences for Deaf victims in the UK.

SignHealth offer support to Deaf people who are experiencing domestic abuse.

7. Sexual Health

Contraception and sexual health services are currently reduced
There is still online postal STI support/testing and additional remote care pathways around access to condoms and repeat pills.

There is a common Q&A to help support both patients and colleagues in the community

8. Mental Wellbeing

Local NHS Trust, Cheshire and Wirral Partnership (CWP), mental health helpline for residents of Cheshire West, Cheshire East and Wirral.

Please call 0300 303 3972

Crisis Text Service for our Deaf Community

Shout are available 24/7 if you need support. This is how the free crisis text service works:

Looking after our Carers

National wellbeing support line set up for NHS Staff and Volunteers

Call: 0300 131 7000

Alternatively, you can text FRONTLINE to 85258 for support 24/7 via text.


New mental wellbeing campaign launches in Cheshire & Merseyside-
  • The national ‘Every Mind Matters’ website
  • The ALMA wellbeing portal with free apps and online CBT
  • Mental health crisis helplines
  • A series of wellbeing themed podcasts that will feature on Smooth FM

9. Bereavement

Wirral University Teaching hospital (WUTH) has launched a Family Support Team to help patients and their families stay in contact with each other or provide emotional support to family members before and following a bereavement.

Contact the Family Support Team:
Direct Dial: 0151 552 1833 Extension: 7808
Direct Dial: 0151 552 1834 Extension: 6974
Direct Dial: 0151 552 1837 Extension: 6975

Additional Practical help and assistance from Age UK Wirral and Admiral Nurses is available to support making arrangements around affairs for people who have experienced a bereavement during this time- 0151 488 7808


Age UK coping with bereavement and arranging a funeral (funeral page is COVID19 specific).

10. Beware of COVID-19 scams

People are being encouraged to protect their neighbours by joining Friends Against Scams, which provides free online training to empower people to take a stand against scams. To complete the online modules, visit

NTS is also issuing urgent advice to help prevent people falling victim to COVID-19 scams through its Friends Against Scams initiative.

11. What’s on Wirral - In your home - Active mind and body

Our daily routines have changed and we're all working differently. To help, here are a few ideas from Wirral Council to hopefully make your days and weeks a little easier. or check out the NHS staying active tips too!

Distracting creative projects are very helpful at the moment - please see link for more info

12. National UK charity Listening Books

This service provide an audiobook lending service for anyone who has an illness, physical or learning disability, mental health condition, or learning difficulty, which impacts on their ability to read or hold books in the usual way.

FREE memberships available for people living in Merseyside:  

 Members can borrow in these accessible ways:

  • download audiobooks through our website or app to smartphones, tablets, computers, laptops.
  • stream audiobooks online through your computer, laptop or tablet.

Please be assured that they are a charity and there are no hidden costs involved in the free memberships.

To find out more about Listening Books, please visit: and if you have any questions email or call 020 7407 9417.

13. Inclusion, Equality and Diversity

Healthwatch Wirral continue to so our best to try to ensure all our information is accessible to all and people can also get in touch to request in different formats. The Healthwatch Wirral website also offers ReciteMe functionality that support additional accessibility:

Learning Disabilities

Easy read COVID-19 Information - National Mencap

British Sign Language

Translations of government announcements and other health advice

You can also contact MSDP by Telephone: 0151 649 8194

Email: or go to their website:

MSDP and partners have created a video - "Stay Home, Stay Safe, and Protect our NHS" See if you can spot any of the Healthwatch Wirral team!

DeafBlind UK

Need Batteries for your Hearing Aids, Cochlear Implants, or BAHA. Chloe's and Sophie's Special Ears Fund is supporting all Deaf children, young people and adults with batteries.

Email: or text 07935056499 Post to all of UK. FREE of charge.


There are new resources in Polish, Romanian, Urdu, Arabic, Czech, Punjabi, Tigrinya, Farsi, Slovak, Kurdish, Sorani and Bengali.

There are three different videos which focus on:
  • Spot the signs
  • Handwashing advice
  • Essential advice
Please find the link for the videos

Coronavirus (COVID-19) advice for patients in 44 languages, has been produced in partnership with the British Red Cross. 

You can also make contact with Wirral Change on: or 0151 649 8177

Spare5 Toolkit and GAIT

Let us point you in the right direction. Our free signposting directory is mobile-friendly, easy to use and contains services funded for Wirral residents.
Find out more
Copyright © 2020 Healthwatch Wirral, All rights reserved.

Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.

Email Marketing Powered by Mailchimp