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Healthwatch Wirral is here for you and want to encourage you all to #Spare5 for each other. It is more important than ever that we hear your experiences of health and social care services. We are able to ensure our collective voice is heard by those who commission, deliver and regulate health and care services.
Our team continues to work hard on key priorities, including:
  • Providing clear and understandable advice and information to the public
  • Encourage and help you to #Spare5 to pass information and help friends, family and neighbours
  • Using what Wirral residents tell us to alerting services to issues that could have an impact of the safety of local people
  • Supporting the system and wider community response to COVID-19
  • Supporting communities who find it hardest to be heard to get the support they need
If you need more information you can ring 0151 230 8957 or email us at

You can also visit our website:


  1. BRIDGE Forum News
  2. Feedback Centre
  3. How to get COVID-19 information
    1. Wirral Community Champions
    2. GAIT – COVID
    3. Wirral InfoBank
    4. Wirral Intelligence Service
  4. Update from support services available to you
    1. Wirral Ways to Recovery (drug and alcohol service)
    2. Action with Young Carers Wirral
    3. Wirral’s Social prescribers
    4. Family Coaches
    5. Wirral SEND Partnership
  5. Older people and those who are clinically vulnerable
    1. Impact of COVID-19 on Older People Age UK report
    2. Flu vaccine
    3. Shielding – Seeing the Light through the Armour
  6. World Mental Health Day – Mental Health for All
  7. Equality and Inclusion – accessibility

1. Bridge Forum News - Bridging Resources, Information, Direction and Guidance for everyone - #Spare5 to Make a Difference

The BRIDGE Forum is an opportunity for us to come together with community friends and colleagues across the peninsula, to share information and receive local updates. At our most recent BRIDGE Forum we heard from Wirral CCG and Public Health, as well as a presentation on the new Healthwatch Wirral Feedback Centre.
Please see the link for notes from the meeting and details on how to join the November meetings:

2. Healthwatch Wirral Feedback Centre

Healthwatch Wirral has recently launched our new Feedback Centre to help you share your experiences of health and social care services. You can find the Feedback Centre here:
You can search for a service such as your GP, dentist or pharmacist and leave feedback on your experiences. We have a how-to guide on our website for more information:
We are especially keen to gather positive experiences as well as hearing about things that could be improved. Health and social care staff have been a vital part of the local and national COVID-19 response and one way to show our appreciation is to make sure that services hear about what has worked well for people.
#spare5 to share your experiences and have your say – it starts with you.

Find out more:

3. How to get COVID-19 information

With COVID-19 situation changing every day, it can be hard to know where to get reliable information or where to go for support. Here are some trusted sources where you can find updates on COVID-19 as well as finding local support.
  1. Wirral Community Champions
    The Community Champions network has been set up to help keep everyone in Wirral safe and up-to-date with the latest advice about COVID-19. If you sign up to be a Community Champion, the public health team at Wirral Council will keep you informed of the latest advice and guidance, so you can share accurate information with your friends, family and colleagues. Find out more and sign up here:
  2. GAIT – COVID-19
    Healthwatch Wirral has a dedicated section of our Guidance, Apps, Information and Toolkits zone where you can find information about COVID-19 from different sources and access support for specific issues, such as mental health, bereavement and cancer support.
  3. Wirral InfoBank
    Wirral InfoBank has been a great resource for Wirral residents to find local community support services, online events and up-to-date advice and information on the coronavirus (COVID-19) situation.
  4. Wirral Intelligence Service
    Wirral Intelligence Service gathers local data and information from different sources. They have a dedicated section on COVID-19:

4. Updates from support services available to you

Many services have had to change the way they work during COVID-19 but there is still plenty of local support available. Below are some of the services who can offer help and support.
  1. Wirral Ways to Recovery (drug and alcohol service)
    Wirral Ways to Recovery is still here for anyone dealing with substance misuse. You can contact them on 0151 556 1335 or email
  2. Action with Young Carers Wirral
    Young carers are children and young people who have taken on caring responsibilities for a parent or family member. This could be anything from personal care and administering medication to cooking and cleaning.

    On the Wirral, young carers can receive support through Action with Young Carers, a support service provided by Barnardo’s. You can refer a young carer to Action With Young Carers Wirral by emailing or calling 0151 650 5488 to obtain a referral form.
  3. Social prescribers
    Social prescribing is a way of linking you to appropriate, non-clinical support in the community. It can help to empower you and give you the confidence and support to make changes to your life if you need to. You can access a social prescriber (sometimes called a link worker) via your GP. Your appointment might be at the surgery, at your home, or even over the phone.
  4. Family coaches
    Every family needs some support sometimes. Over the next few months, Wirral Council are working with a range of partners to deliver a telephone and online family coaching programme. Coaching is all about encouraging you as a family member to think about the challenges you’re facing and find ways through them. However, the key thing with coaching is that you’ll do this with another person, someone independent who’ll support you to come up with your own solutions. Find out more and contact a coach today:
  5. Wirral SEND Partnership
    Wirral Send Partnership offers information, advice and support for children and young people aged 0-25 with special educational needs and/or disabilities and their parents or carers. The service is for parents or carers of children aged 0-25, and young people aged 16-25 with special educational needs and/or disabilities. They can self-refer or can ask someone else to refer on their behalf. You can get in touch on 0151 522 7990 or email

5. Older people and those who are clinically vulnerable

  1. Impact of COVID-19 on Older People Age UK report
    Age UK has produced a report on the impact of the pandemic on our older population’s health and morale. Age UK is available 7 days a week on 0151 482 3456 for those who need additional support.
  2. Flu vaccine
    People who are most at risk from complications of flu are recommended to get a flu vaccination each year. This winter it is especially important that those who are at risk get their flu vaccination: although it will not protect you from COVID-19, it will help to prevent a double infection of flu and COVID-19 at the same time.

    If you are eligible for an NHS flu vaccine you should be contacted by your GP practice. There may be a delay in being able to access a vaccine due to increased demand: the article below explains the current situation.
  3. Shielding – Seeing the Light through the Armour
    Healthwatch Wirral has produced a report on experiences of previously shielded patients on the Wirral which you can read here:

    We have heard from people in our community that it’s been hard for many people to know what to do if you have been shielding and feel vulnerable. Healthwatch Wirral has produced a simple resource in collaboration with Citizens Advice Wirral and Age UK Wirral to help those who have been shielding to reflect and plan; it also includes key contacts who can offer additional support.

6. World Mental Health Day – Mental Health for All

World Mental Health Day took place this month on Saturday 10th October with the theme of ‘mental health for all’. Please remember that there is support available if you are struggling with your mental health and wellbeing at the moment.
Talking Together Wirral is a free and confidential service and is available to anyone aged 16+ who is registered with a GP in the Wirral. You can contact them by calling 0151 649 1859 or email
Cheshire and Wirral Partnership (CWP) also offers a 24/7 all age urgent mental health helpline. If you are on the Wirral and require urgent support please call 0800 145 6485.

Christmas Card Campaign – Supporting loneliness
With Christmas just around the corner, now more than ever, people will feel the effects of loneliness. There has been a huge increase in mental health concerns and in mental health related calls, so there are many charities out there who are doing their best to support in their own way. Our colleagues at the Integrated care community hubs (ICC) have created a Christmas card campaign this year, to hold out their hand to help and support anyone who is experiencing loneliness. At Christmas time, when the world shuts down – this can become a very crucial and isolating time for some people.  If you would like to download a free Christmas card online, or request a community pack – you can do so by clicking the following link -  

Cards will be posted to people in local communities, those without any family or support networks and older aged adults in sheltered accommodation etc. On the back of the cards, there is useful contacts and numbers that are available during the festive period to provide them with the help and support they need.

8. Equality and Inclusion - Accessibility

We do our best to try to ensure all of our information is accessible to all; please get in touch to request in different formats. The Healthwatch Wirral website also offers ReciteMe functionality that supports additional accessibility:

Look for this button on our website:

We also work with services across our system to work to improve the information we receive. If you have identified issues with accessibility of information or barriers to accessing services across health and social care for any reason, please get in touch with your Healthwatch Wirral team.

Metro Mayor and BAME Community Leaders launch Race Equality Programme for Liverpool City Region  - The programme will develop a case for change and a co-ordinated and far reaching plan of action to tackle racial injustice across the whole city region.

"Foundations of Quality Improvement should always have what patients tell us about their treatment and care at the heart of everything, as a system, that we plan and do. We must be able to evidence that all actions and decisions made come back to this, making certain that everyone feels respected, involved and valued at each and every part of the journey. We should all feel confident that we are either giving or receiving quality care." 
Healthwatch Wirral, Age UK Wirral, NHS England and ECIST, Wirral System

Copyright © 2020 Healthwatch Wirral, All rights reserved.

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