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An update from Healthwatch Wirral - Information on the latest updates/information surrounding Coronavirus (COVID-19).

Healthwatch listens to everyone who use, and deliver, health and care services. The visits to our website increased substantially for information about COVID-19 so, we decided that it could benefit all if we put a short survey to find out about what you are experiencing and thinking at the moment.

Take the survey

Don't forget, you can still call us on 0151 230 8957 or email us at 

  1. What to do if you need medical help
  2. Parental, carers and family advice
  3. Alcohol
  4. Making the most of the internet
  5. Unpaid Carers
  6. Pharmacies - Bank Holiday Information
  7. Wirral infoBank and Helpline
  8. Mental Health
  9. Benefits, Debt and Housing
  10. Bereavement
  11. Beware of COVID-19 Scams
  12. Homelessness
  13. Wirral Council - Help needed for PPE
  14. Inclusion, Equality and Diversity

1. What to do if you need medical help

In order to comply with government social distancing guidance, people are being asked to access services in a different way. To protect others, please do not visit your GP practice, walk-in centre, minor injury unit or pharmacy, in person.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.

If you need help or advice not related to coronavirus:
  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read more advice about getting medical help at home.

How to do CPR on an Adult: COVID-19 Update

If an adult is unresponsive and not breathing normally, you will need to call 999 for emergency help and start CPR straight away. 

Learn some helpful steps what to do:

A new Coronavirus Status Checker that will help the NHS coordinate its response and build up additional data on the COVID-19 outbreak has been launched today by Health and Social Care Secretary Matt Hancock.

People with potential Coronavirus symptoms are now being asked to complete the status checker and answer a short series of questions which will tell the NHS about their experience.

2. Parental, carers and family advice

3. Alcohol

This is a really difficult time and you might be noticing that you’re drinking more than usual to help you cope. Perhaps you’re struggling with full-time childcare responsibilities, or you might have recently become unemployed or furloughed. Please see link below for useful information right now:

4. Making the most of the Internet

If you're reading this, you're already online. The information on the page is intended for people who are looking to boost their confidence online and get more out of using the internet- You could also use the information on this page to help someone get online who isn't currently.

5. Unpaid Carers

Wirral Carers Health and Wellbeing Service - Carers online Wellbeing Check

WIRED are contacting all carers in Wirral during this period of Coronavirus/Covid-19 related emergency government restrictions to offer information, advice and support.

Age UK Wirral

The Dementia Crisis Line at Age UK Wirral is 0151 488 7804. This will give people access to support from their Carer Support Team and Admiral Nurses.

Government Information

Young Carers supporting children and young people in Wirral who are looking after a family member who is ill, disabled, has mental health problems, or is misusing drugs or alcohol.
Call 0151 650 5488


6. Pharmacies - Bank Holiday Information

Some pharmacies are to open both Good Friday and Easter Monday, in line with the intention that GP practices are to be open as normal on these days.

Pharmacies will be required to be open as a minimum between 2pm and 5pm on GOOD FRIDAY and BANK HOLIDAY EASTER MONDAY (10 April 2020 and 13 April 2020).

Please be aware that some pharmacies will open for more extended hours than just 2-5pm so please check the NHS Website (formally NHS Choices) for individual opening times.

7. Wirral infoBank and Helpline

Online resource to help you find support services near you.  They are here to support Wirral residents requiring advice, guidance and additional help during this ongoing and difficult coronavirus (COVID-19) crisis.

If you cant find what you are looking for please call: 0151 666 5050

8. Mental Health

New helpline goes live

Local NHS Trust, Cheshire and Wirral Partnership (CWP), has launched a new mental health helpline for residents of Wirral, Cheshire West and Cheshire East.

Open 24 hours a day, seven-days a week, it is open to people of all ages including children and young people who need urgent mental health support.

What to do if you need urgent mental health help:

  • Please call 0300 303 3972 and our dedicated local NHS staff will support you to access the help you need;
  • The helpline is open 24 hours a day, seven days a week and is open to people of all ages – including children and young people;
  • The helpline is now the first port of call for mental health help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be re-directed to this local service – so call 0300 303 3972;
  • Please note, A&E and 999 are not the best places to get help for the majority of mental health problems – call 0300 303 3972 to be directed to the best local service to support you;
  • You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance;
  • For non-urgent help and general wellbeing advice, the CWP website contains information and links to resources to support people with anxiety, low mood, and worries relating to the current Covid-19 pandemic
  • For children and young people there is also a dedicated website - online support for young people
Availability of this online service to support the wellbeing and resilience of your young people at this time. To find out more visit where young people can register and others can find out more about the service.

9. Benefits, Debt and Housing

Ask Us Wirral information and advice service is being delivered by phone or email and includes specialist benefits, debt and housing advice.

To access Ask Us Wirral phone 0300 33 00 111 Please note the phone lines are likely to be busy and you may need to leave a message and our team can get back to you.

If you can’t get through on our local number, you can try national Citizens Advice number 03444 111 444

You can also fill out webform at

For Information about sick pay, your rights if you are off sick, self-isolating or home working and other useful information about what Coronavirus what it means to you go to

If you have now become unemployed or are self-employed but your income has dropped please call the Help to Claim team on 0800 144 8 444

10. Bereavement

If you need support with end of life care:

11. Beware of COVID-19 Scams

Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19. COVID-19 scams identified include:
  • Doorstep crime
  • Online scams
  • Refund scams
  • Counterfeit goods
  • Telephone scams
  • Donation scams
  • Loan sharks
People are being encouraged to protect their neighbours by joining Friends Against Scams, which provides free online training to empower people to take a stand against scams. To complete the online modules, visit

NTS is also issuing urgent advice to help prevent people falling victim to COVID-19 scams through its Friends Against Scams initiative.

12. Homelessness

Anyone who is homeless or at risk of becoming while the night shelters are closed should contact the Council’s Housing Options Service either by completing the online form or calling: 07713415983, 07712534941, 07770310894 or 07733012564.

If you are aware of someone rough sleeping, please contact the Rough Sleeper Initiative Service by email at or call 07821125119.

13. Wirral Council - Help needed for protective equipment

Wirral Council is seeking help from any organisations or individuals who can assist with providing personal protective equipment (PPE).

The types of equipment they are looking for are as listed below. If you are able to supply any of the following items please email

Equipment needed:
  • Liquid handwash
  • Alcohol based hand rub (min 60% alcohol)
  • Disposable sterile latex/nitrile or neoprene gloves
  • Disposable non-sterile latex/nitrile or neoprene gloves
  • Non-sterile disposable vinyl gloves (can be used for environmental/equipment cleaning)
  • Disposable plastic aprons
  • Fluid resistant surgical mask (EN 14683 Type IIR)
  • Long sleeved disposable gown
  • FFP3 mask (EN149:2001)
  • Eye protection
    • surgical mask with integrated visor
    • full face shield/visor
    • polycarbonate safety spectacles or equivalent

14. Inclusion, Equality and Diversity

At Healthwatch Wirral, we are doing our best to try to ensure all our information is accessible to all and people can also get in touch to request in different formats. Our website also offer "ReciteMe" function that support additional accessibility:

Learning Disabilities - Easy read COVID-19 Information

National Mencap have been doing their best to translate various documents

British Sign Language (BSL) translations of government announcements and other health advice

You can also contact MSDP
Telephone: 0151 649 8194

Wirral Blind and Partially Sighted
If you need specific advice or support during COVID-19 crisis call: 0151 651 0635


Coronavirus (COVID-19) advice for patients in 44 languages, has been produced in partnership with the British Red Cross.

You can also make contact with Wirral Change on: or 0151 649 8177

Migrant Help advisers provide a crucial service, so have adopted new ways of working to continue supporting asylum seekers in the UK.


Coping with coronavirus as an autistic person

Spare5 Toolkit

Let us point you in the right direction. Our free signposting directory is mobile-friendly, easy to use and contains services funded for Wirral residents.
Find out more
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