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An update from Healthwatch Wirral

We are working closely across our health, social care and community sectors around treatment, support and responses at all levels during these challenging times.

We have diverted our telephone number 0151 230 8957 and we aim to respond to:

  • Emails to our address (as quickly as possible)
  • Messages via the “Speak Out” page on our website (as quickly as possible)
  • Phone calls or answerphone messages to our 0151 230 8957 or 07946301984 number (within the working day)

How you can follow the latest information

  1. If you, or someone you are in touch with, have access to social media, you may like to follow our updates on Facebook @HealthwatchWirral or Twitter @HealthwatchWirr
  2. Visit our website for COVID19 (Coronavirus) updates and use our “GAIT” for Guidance, Apps, Information and Toolkits.
The flow of information that is being shared with us is being used to benchmark where we are, review it and see what we can do more (or less) of. We are doing our best to make certain that we are providing relevant information that comes through in a timely manner.

We are also releasing ongoing information and guidance in BSL via SignHealth Charity. Coronavirus Daily Updates from the Prime Minister will include the provision of an interpreter on BBC 107 or 231.

COVID-19 Mythbusting

We are trying to bust and ‘translate’ a lot of the myths and misinformation by providing a clear a flow of information to all people who need it, in a variety of communication methods. We are working on translating other documents that advise on changes in services, policy and provision – if you require additional information that isn’t available in a different format, please do not hesitate to contact us.

World Health Organisation- Myth Vs Facts COVID-19

COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

People with serious underlying health conditions face the highest risk of being hospitalised by coronavirus. If you are in an at-risk group, stay at home. You will be contacted directly by your GP with more detailed information this week.

Wirral Council Helpline and infoBank

Wirral Council have set up online and telephone resources to help residents find support and information services in their local area.

Helpline: 0151 666 5050

Wirral infoBank: Available 24/7 for us all at this difficult time. To find out more, visit

Volunteering and how to help safely

If you want to help and volunteer in your local community, but don’t know how, further information can also be found on the Wirral infoBank website.

Always remember, you should only provide support in person where it is essential for the health or care of a vulnerable person.

Coronavirus support for employees, benefit claimants and businesses

DWP customers can access support online via This website lists contact telephone numbers for each of the benefits.

Information and support is also available through Citizens Advice with regards to guidance on Sick pay and other benefits:

Coronavirus Information Service

The GOV.UK Coronavirus Information Service is an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about coronavirus direct from government.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.


Wirral CAMHS have updated the MyMind website with various resources in relation to supporting children and young people around Covid-19 and their mental health. This is the main NHS website for children and young people’s mental health and emotional wellbeing in Cheshire and Wirral.

Along with a poster completed by young people, there is now also a social story, link to Young Minds on mental health & self-isolating, and a link to Place2be which has information for parents. 

You can follow the link on the MyMind home page, or it can be found under the section labelled ‘Coping’: Coping with Covid-19 (Coronavirus).

Advice for anyone on a methadone or buprenorphine prescription

To help people stay safe, there have been changes to the way medication-assisted treatments are prescribed. Find out more.

111, Symptoms and Social Distancing

We have been informed that 111 are receiving hundreds of calls asking about what are the symptoms of Coronavirus and what are the guidelines surrounding social distancing.

For this kind of information you can go to or

Or NHS England for the most up to date advice at

Spare5 Toolkit

Let us point you in the right direction. Our free signposting directory is mobile-friendly, easy to use and contains services funded for Wirral residents.
Find out more
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