To download a PDF version of the ACE Service Newsletter click here.
NSW Ambulance joins forces with GP Access After Hours to provide after hours medical care for patients in the Hunter
NSW Ambulance and GP Access After Hours have signed an agreement to work collaboratively from 6 June to provide urgent, but not emergency after hours medical care for people in the Newcastle, Lake Macquarie and Maitland regions.
NSW Ambulance Chief Superintendent Jeff Hescott said, “The partnership with GP Access After Hours is a first for NSW Ambulance and will result in more appropriate and timely care for people that call Triple Zero (000) who need urgent assessment and care, but not in an Emergency Department setting.”
When a patient needs urgent after hours General Practitioner (GP) care, and paramedics are unable to contact the patient’s regular GP, they can call GP Access After Hours on a dedicated ‘ambulance only’ phone number. An appointment can be made for the patient in one of GP Access After Hours five clinics located across the lower Hunter region.
“GP Access After Hours offers a comprehensive service with care provided by qualified and experienced GPs plus access to X-rays and pathology. This makes the service well placed to manage patients referred by paramedics and keep them well and out of hospital,” said Dr Kevin Sweeney, CEO of Hunter Primary Care.
Looking to the future, if telehealth becomes a viable option, this agreement will complement the ACE service by increasing access to afterhours medical care for residents of RACF’s.  

Congratulations Carolyn Harris and staff at Stroud Community Lodge
Congratulations to Carolyn Harris and staff at Stroud Community Lodge for their professionalism and care for their residents when communicating the care required to the ACE service. GP Access After Hours call taker Helen Conn commended Carolyn on having all the information on hand, including observations and the goal of care. Carolyn in return complimented her staff for gathering the necessary information and Helen at GP Access After Hours, for the help and service reveived.

Working together RACF staff and ACE call takers can ensure resident receive
the right care, at the right time in the right place.

Kerrie Heffernan of the RFBI Hawkins Masonic Centre

Reiki Healing at RFBI Hawkins Masonic Village
RFBI Hawkins Masonic Village has commenced an innovative complementary therapy for residents and staff at their facility. Kerrie Heffernan, who works in cleaning and laundry, has a passion for Reiki and the benefits it can offer. Reiki was offered to residents through an initiative “The ability of staff to recognise and respond to pain in residents.”

Residents quickly acknowledged the benefits of Reiki and demand for Kerrie’s services grew. Kerrie now offers Reiki one full day per week, she documents treatment and any observations made in the resident’s notes and escalates anything requiring immediate attention to care staff.

The benefits of Reiki can include:
• Creation of deep relaxation
• Acceleration of the bodies self-healing abilities
• Aids in better sleep
• Helps reduce pain
• Helps in emotional healing
• Helps remove blockages and adjusts the flow of energy 

ACE Traffic per Day Snapshot - April 2016
ACE Traffic per Day Snapshot - May 2016

DBMAS - Dementia Behaviour Management Advisory Services
Representatives, Michelle Prior and Morag Keegan from DBMAS presented at the recent Newcastle and Tomaree Interagency meetings.

When behaviours impact the care and quality of life for people living with dementia, Dementia Behaviour Management Advisory Services (DBMAS) are there to help.

The HammondCare DBMAS program provides a state-wide service across NSW and is accessible through the national DBMAS number 1800 699 799. Callers will be connected with a consultant from our highly skilled multi-disciplinary team who will make an assessment about the intervention and recommendations required.

The DBMAS service provides:
• Assessment of the person with/without dementia
• Clinical support, information and advice (either face to face, telephone, tele-health or email)
• Care planning, case conferences and short term case management
• Mentoring for care providers and clinical supervision
• Education and training for care providers
• 4 hour window in replying
• On the ground within 48hrs
• Severe Behaviour Response Team (SBRT) use telehealth
• SBRT only available to RACF’s

Useful documentation to have on hand prior to calling DBMAS is:
• DBMAS check list (DBMAS have available)
• ISBAR clinical handover
• Abbey pain scale
• Cornell scale
• Behaviour chart
• Life style and social history

HammondCare also provide education for further information go to the Dementia Centre

Aged Care Interagency Meetings
Hunter Primary Care and HNELHD have now established local regional interagency meetings at Newcastle, Port Stephens, Manning, Singleton and Maitland.

These meetings are held in conjunction with the Residential Aged Care Facility (RACF) collaborative group and provide an opportunity to learn from each other and showcase how the service is making a difference.

Guest speakers will present their experiences, innovations and strategies for emergency care. 
Tomaree ACE Interagency
Date: Thursday 11 August 2016
Time: 9.00am - 12.00pm
Venue: Tomaree Community Hospital, Trevally Street, Nelson Bay  NSW  2321
RSVP: 29 July 2016 to

Maitland ACE Interagency
Date: Tuesday 16 August 2016
Time: 10.30am - 12.00pm
Venue: Maitland Hospital - Meeting Room 1, 550/560 High Street, Maitland  NSW  2320

Newcastle ACE Interagency
Date: Thursday 18 August 2016
Time: 9.00am - 12.30pm
Venue: Groves House, 131 Main Road, Cardiff  NSW  2285
RSVP: 4 August 2016 to

Singleton ACE Interagency
Date: Tuesday 16 August 2016
Time: 1.30pm - 4.30pm
Venue: Singleton District Hospital, Dangar Road Singleton NSW 2330
RSVP: 2 August 2016 to

Manning ACE Interagency
Date: Thursday 25 August 2016
Time: 9.30am - 12.30pm
Venue: Estia Health Forster, 105 The Southern Pkwy Forster  NSW  2428

RSVP: 11 August 2016 to

Hold the Dates
Tomaree: Thursday 10 November 2016
Singleton: Tuesday 15 November 2016
Newcastle: Thursday 17 November 2016
Manning: Thursday 24 November 2016
Maitland: Tuesday 15 November 2016

Palliative Care APP
Nurses caring for older people near the end of life are now able to access current clinical advice at the point of care, thanks to the development of a new smartphone app.  The app was developed by the CareSearch Project Team at Flinders University, following the production last year of the palliAGED app for General Practitioners.

To download the palliAGEDnurse app, go direct to Google Play or the App Store.

24 hour telephone support is available from palliative care specialists for nurses and aged care staff on 1300 668 908.

For more information go to

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All rights reserved.