Issue: December 2016

Tamworth Embraces ACE Service

Tamworth has just hosted the second Tamworth Interagency Meeting (IAM) since the reinvigoration of the ACE service in the Tamworth area.

The IAM was hosted by Uniting Care at Alblas House. All involved found the Reflective Case Presentation very well done and it provided an opportunity for reflection and discussion. It was a great opportunity for acute staff to see the current trends in Aged Care Facilities.  

The ACE Model of Care assists staff from Residential Aged Care Facilities (RACFs) to provide acute care within the facility and avoid unnecessary transfers to the emergency department (ED). When an ED presentation is required, the ACE model assists ED staff to understand the purpose of the visit and to proactively manage the stay.

The Tamworth service is currently provided 7 days a week 8.00am - 4.30pm
Congratulations to RNs at Bayside and Autumn Lodge RACFs for compliments from afterhours ACE call takers for their preparation and great ISBAR4AC clinical handover.             
Congratulations to Charles O’Neill Hostel on winning a Hesta Award for these LifeCards. Well Done!

Life Cards

At Charles O’Neill Hostel our residents come from a background of social and financial disadvantage, homelessness and are often struggling with mental health disorders. Almost two years ago we decided to introduce Art Therapy in an effort to increase our residents’ wellbeing, and encourage increased social interaction. 

Recognising the wonderful effect the process of making the cards was having we decided to embark on our LifeCards Art Therapy Project, a collection of 40 cards celebrating the unique talents and personality strengths of our residents. Through a series of Art Therapy and discussion sessions our residents and staff shared reflections about each other’s positive qualities and contemplated the challenges and joys of ageing.

We are now so pleased to present our LifeCards. Some uses for LifeCards:
  • Residential Aged Care – group sessions and 1:1 sessions with residents, bonding resource for families/friends
  • Community Care/Respite Centres – group sessions and 1:1 sessions
  • Therapy – group sessions and 1:1 sessions
  • Staff Meetings and Team Building Exercises
  • Registered Training Organisations – ice breakers, group bonding, as an educational tool in Aged Care training.

Kristen will be presenting these cards at the Newcastle IAM in February. These cards are available for $35.00 from Charles O’Neil Hostel. Please email Kristen -


What is MyNetCare
MyNetCare is a web based clinical handover tool designed to improve the experience of patients living with advanced illness in the Hunter Region. MyNetCare is an initiative of the Hunter Alliance (Hunter New England Health, Calvary, Hunter New England Central Coast Primary Health Network and Hunter Primary Care). It is being trialled in the Newcastle region.
What are the benefits to patients and their families and carers
MyNetCare is a place where the most relevant and recent information about your healthcare can be shared. This includes information on your most relevant diagnoses, issues that you are currently experiencing, and up to date information on your current healthcare goals and wellbeing.

You, your nominated family member or carer, and the clinicians and services that are providing you with care can easily see and update information about your health by logging into MyNetCare.
For further information contact the MyNetCare team Todd or Genevieve at

Overview by Hour of Day

Ongoing Education

Integrated Care in Ageing
Newcastle University developed a two year associate degree - Integrated Care in Ageing. This course is a combination of online and hands-on skills workshops at facilities in Newcastle, Central Coast, Port Macquarie and Tamworth. It is aimed at all levels of nursing.

Fore more information visit the University of Newcastle website.

Aged Care Interagency Meetings

Hunter Primary Care and HNELHD have now established local regional interagency meetings at Newcastle, Port Stephens, Manning, Singleton and Maitland.

These meetings are held in conjunction with the Residential Aged Care Facility (RACF) collaborative group and provide an opportunity to learn from each other and showcase how the service is making a difference.

Guest speakers will present their experiences, innovations and strategies for emergency care. 
Tomaree ACE Interagency
Date: Thursday 9 February 2017
Time: 9.00am - 12.00pm
Venue: Salamander Bay Aged Care Facility - 4 Muller Street, Salamander Bay
RSVP: 26 January 2017 to

Maitland ACE Interagency
Date: Tuesday 28 February 2017
Time: 10.30am - 12.00pm
Venue: TBC

Newcastle ACE Interagency
Date: Thursday 16 February 2017
Time: 9.00am - 12.00pm
Venue: St Johns Villa, 222 Kings Rd, New Lambton
RSVP: 2 February 2017 to

Singleton ACE Interagency
Date: Tuesday 14 February 2017
Time: 1.30pm - 3.30pm
Venue: Mercy Aged Care Combo Lane, Singleton
RSVP: 31 January 2017 to

Manning ACE Interagency
Date: Thursday 23 February 2017
Time: 9.30am - 12.30pm
Venue: Baptist Care Kularoo, 90 Kularoo Dr Forster
RSVP: 9 February 2017 to

Tamworth ACE Interagency
Date: Thursday 2 March 2017
Time: 9.00am - 12.00pm
Venue: Cottage Homes, 12 Kitchener St, Tamworth
RSVP: 16 February 2017 to

Armidale ACE Interagency
Date: Wednesday 1 March 2017
Time: 9.00am - 12.00pm
Venue: Autumn Lodge, 50 Butler St, Armidale
RSVP: 15 February 2017 to

Remember: For planned smooth transfers from hospital, please ensure your facility’s information is on HealthPathways. For help, contact the ACE team. 
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