To download a PDF version of the ACE Service Newsletter click here.
Vale for Bobbie ASET Nurse for CMN
Margo Smith

On Wednesday 6th April Family, friends and work colleagues gathered at Beresfield Crematorium and Cemetery to farewell our friend Bobbie Hood-Helton. 
Bobbie passed away peacefully on March 31st surrounded by her family after a 2 year battle with oesophageal cancer. 

She commenced her general nursing training 47 years ago at the age of 17, and went on to do her midwifery training.  She spent 28 years working at the Calvary Mater Newcastle Hospital in various departments. 

I met Bobbie almost 12 years ago when I commenced working in ED in the ASET role.  At that time she was working as an ED nurse and made the switch to ASET about 10 years ago.  She was caring, compassionate and a true advocate for our elderly.
With her vast experience and her ability to remain calm she has nurtured and mentored many young nurses as they passed through our ED. Staff have described her as strong, quietly assertive, witty, kind hearted, dedicated, inspirational, ever reliable, a great role model and a true friend to our elderly.

After her diagnosis and grueling treatment - her plan was always to return to work full time-which she did manage for several months-there was never any question in her mind of returning part time.  Late last year it became evident that this terrible disease was taking its toll and she decided it was time to “retire”, so that she could spend quality time with her beautiful family. 

Bobbie was our very own Florence Nightingale. She was widely respected by everyone at the Mater and the wider health care network and will be sadly missed by us all.

RIP my friend.

Congratulations BUPA Cardiff
Congratulations to Bupa Cardiff, winners of the 2015 National Aged Care Quality Agency – Better Practice Award for their submission “EmbrACE the ACE”.

Nick Ryan, Anita Agafonoff, Tracey Clerke, Jacqueline Hewitt, Leigh Darcy and Kerry Turnbull 

Bupa Cardiff  
Melissa Jones & Anita Agafonoff

Congratulations to Bupa Cardiff on being presented with a Better Practice Award for their EmbrACE the ACE program.

At a ceremony held at the home, the Award was presented to Bupa Cardiff’s General Manager Anita Agafonoff by Australian Aged Care Qualities CEO Nick Ryan. Bupa Aged Care Managing Director Louis Dudley joined the team, residents and their families for this special occasion along with Operations Director Ian Burge and Regional Director Sue Adamczuk.
This is the second Better Practice Award for Bupa Cardiff. 

In 2014, the home won an award for its Palliative Link Nurse Program. 
Congratulations team for being passionate and willing to go above and beyond to improve the health outcomes of your residents.

The ACE Service helps enable the team to provide more proactive care and detect changes in a resident sooner. It also ensures residents receive more medical care in the home, which may help reduce anxiety and provides additional comfort to residents and their families.
ACE Traffic per Day Snapshot - February and March 2016
A Tale of Three Services
Kerry Turnbull

Sometimes an ACE episode works so well that everyone wants to talk about it. This was the case at the Manning Interagency Meeting held at Great Lakes Nursing Home (GLNH), Bulahdelah. 

Manning ASET nurse, Fiona Horsington, and GLNH manager Kathy Freihaut, both presented their perspectives of the same episode. Anna Bown, NSW Ambulance Liaison officer, then started her presentation and commented the others had ‘stolen her thunder’ as she had a letter from the Extended Care Paramedic, Steve Wilson from Tea Gardens with the same story. 

So what happened? 

There was a new male respite resident with a blocked indwelling catheter. Staff had followed the ACE guidelines but were unable to unblock it. Due to the resident’s co-morbidities and the nearest medical assistance if it went wrong an hour away by ambulance the staff were reluctant to change the IDC. 

An ACE phone call to discuss options followed. The options were:
  • Book ambulance and go to Manning ED; 
  • Check with Bulahdelah Hospital if anyone there could change the IDC    and book ambulance; 
  • Ring 131233 ambulance and ask if an ECP was available to change IDC. 
Option number 3 was chosen as no matter what, an ambulance was going to have to come. 

ECPs frequently change IDCs when there is no other option, so ECP Steve has had a lot of experience with difficult insertions. The IDC was changed and the resident was again comfortable. Steve and GLNH staff spent some time on education and discussion to prevent further problems.

As ACE is about empowering staff and maintaining a skill base this was a great forum for the discussion that followed about RACF staff doing routine IDC changes. Some facility owners do not allow their RNs to change IDC’s. Staff are required to book an ambulance and send the resident to an ED for routine IDC changes. RN’s find this frustrating and fear they are losing their skills and the resident must endure a transfer to the ED unnecessarily.

The outcome of this discussion was that the ACE service team would look into ways of delivering IDC training that meets the criteria of the RACF owners to enable RACF RNs to again perform a skill they are currently restricted from doing.
Aged Care Interagency Meetings
Hunter Primary Care and HNELHD have now established local regional interagency meetings at Newcastle, Port Stephens, Manning, Singleton and Maitland.

These meetings are held in conjunction with the Residential Aged Care Facility (RACF) collaborative group and provide an opportunity to learn from each other and showcase how the service is making a difference.

Guest speakers will present their experiences, innovations and strategies for emergency care. 

To RSVP for any of our meetings email
Tomaree ACE Interagency
Date: Thursday 12 May 2016
Time: 9.00am - 12.00pm
Venue: Harbourside Haven Nursing Home and Hostels, 89 Shoal Bay Road, Shoal Bay NSW 2315
RSVP: 28 April 2016 to

Maitland ACE Interagency
Date: Tuesday 17 May 2016
Time: 10.30am - 12.00pm
Venue: Maitland Hospital - Meeting Room 1, 550/560 High Street, Maitland  NSW  2320
RSVP: 10 May 2016 to

Newcastle ACE Interagency
Date: Thursday 19 May 2016
Time: 9.00am - 12.30pm
Venue: Hawkins Masonic Village, 3 Northville Drive, Edgeworth  NSW  2285
RSVP: 3 May 2016 to

Singleton ACE Interagency
Date: Tuesday 17 May 2016
Time: 1.30pm - 4.30pm
Venue: Singleton District Hospital, Dangar Road Singleton NSW 2330
RSVP: 3 May 2016 to

Manning ACE Interagency
Date: Thursday 26 May 2016
Time: 9.30am - 12.30pm
Venue: Estia Health Tuncurry, 4 Bonventi Close, Tuncurry  NSW  2428

RSVP: 10 May 2016 to

Hold the Dates
Tomaree: Thursday 11 August 2016
Singleton: Tuesday 16 August 2016
Newcastle: Thursday 18 August 2016
Manning: Thursday 25 August 2016
Maitland: Tuesday 16 August 2016

Dementia care support delivered into homes via videoconferencing
Featured in This Week in PHC, this article discusses a new project that is set to begin in April 2016:
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