With week 2 behind us and getting mid-way through week 3, we can not thank you all enough for your kindness, patience, and help as we all work through the new temporary 'normal'. We can not give high enough praise to our staff who has continued to pull together and keep their safety in mind while being good citizens to make sure we are not spreading the virus. They are doing everything in their power to make sure we take care of you, our partners! This was an internal note sent by our CEO to the team today "Keep up the amazing work! Remember to wash hands, keep distance between each other, and wear a face cover as we all get through this together! Thank you for being awesome!"
With all of this, because of the ability to only have a limited number of people in the building at one time, the inability to hire anyone new and the increase in business from you all, we do want to be upfront that we are going to be late on orders from time to time. Our standard production time is going to be closer to the 8 business day mark based on current capacity and order volume. Please make sure your customers are aware. For now, we will still do everything we can to accommodate the 4 Day rush production option, but again we just ask that you all help your customers understand that we are doing the best we can. We want to keep our team safe, while still being open to help your business. Also, note that each time we have to stop and go try to track down a certain order that does take away from getting your other orders out. While we understand there are times when you have to know, but whenever there is an opportunity to give us a day or two it is much appreciated.
Many of you have asked about masks. We are working on some options that might be viable. Right now we can't add anything more to our sewing team. We hope to have a decorative option from a vendor partner next week that we can make that are already sewn. These will not be medical grade masks but can be good covers for other masks, or just an extra layer of protection option. We will keep you posted in these updates as we know more.
Thanks for trusting us with your business through this unprecedented time. Please stay healthy and wash your hands!
Pic The Gift Team