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Latest regarding PTG's Shipping and Products
Wholesale Sublimation Fulfillment
 <<First Name>>, 

With week 2 behind us and getting mid-way through week 3, we can not thank you all enough for your kindness, patience, and help as we all work through the new temporary 'normal'. We can not give high enough praise to our staff who has continued to pull together and keep their safety in mind while being good citizens to make sure we are not spreading the virus. They are doing everything in their power to make sure we take care of you, our partners! This was an internal note sent by our CEO to the team today "Keep up the amazing work! Remember to wash hands, keep distance between each other, and wear a face cover as we all get through this together! Thank you for being awesome!"

With all of this, because of the ability to only have a limited number of people in the building at one time, the inability to hire anyone new and the increase in business from you all, we do want to be upfront that we are going to be late on orders from time to time. Our standard production time is going to be closer to the 8 business day mark based on current capacity and order volume. Please make sure your customers are aware. For now, we will still do everything we can to accommodate the 4 Day rush production option, but again we just ask that you all help your customers understand that we are doing the best we can. We want to keep our team safe, while still being open to help your business. Also, note that each time we have to stop and go try to track down a certain order that does take away from getting your other orders out. While we understand there are times when you have to know, but whenever there is an opportunity to give us a day or two it is much appreciated.

Many of you have asked about masks. We are working on some options that might be viable. Right now we can't add anything more to our sewing team. We hope to have a decorative option from a vendor partner next week that we can make that are already sewn. These will not be medical grade masks but can be good covers for other masks, or just an extra layer of protection option. We will keep you posted in these updates as we know more.

Thanks for trusting us with your business through this unprecedented time. Please stay healthy and wash your hands! 

In Partnership,
Pic The Gift Team
Product Update - Double Sided Garden Flag
 
We have recently received into stock a new double-sided garden flag, that has a black center portion that keeps the images from being seen on the other side. These are very nice flags that we are very excited about. You can get more details and check them out at:

 

Premium Custom Double-Sided Yard Flag - PN: GFLAG01-2


Because of this change, we are going to be discontinuing the previous version GF12182S Double-Sided Custom Garden Flag - Flag Only 11" x 18" once we are out of stock. The old flag will only be available for purchase at picthegift.com. The old version is while supplies last, and we currently have about 200 units in stock.
Shipping Updates Amid COVID-19
Here is the latest information we have as it relates to shipping internationally. Please note that this information is rapidly changing, so please don't make any promises as it relates to international shipping. The 3 services we currently use are FedEx, DHL, and USPS. See all of their updates below.

DHL has suspended partial or all services to a number of international destinations. Effective April 1, 2020 and until further notice, charge an Emergency Situation Surcharge to all Time Definite International (TDI) shipments. The following countries have suspended services:
  1. Brunel Darussalam
  2. Cayman Islands
  3. Chile – Easter Islands
  4. China
  5. Czech Republic – Delivery suspended to the following area codes, 584 01, 783 21, 783 24, 783 91,  and 784 01
  6. Djibouti
  7. Ecuador
  8. French Polynesia
  9. Honduras 
  10. Hong Kong – Except DHL Parcel International Direct
  11. Kuwait
  12. Lebanon
  13. Libya
  14. Macaco
  15. Maldives
  16. Mauritania 
  17. Moldova
  18. Mongolia
  19. Montenegro
  20. Morocco
  21. Myanmar
  22. New Caledonia
  23. Peru
  24. Philippines
  25. Somalia
  26. South Africa
  27. Sri Lanka
  28. Suriname
  29. Tunisia
FedEx is continuing to deliver packages. FedEx also announced it’s temporarily suspending signature required for most deliveries in the U.S. Except for shipments with adult signature required, a physical signature is not required for Ground or Express services.

Italy and Saudi Arabia: Restrictions and limited carrier activities into and out of impacted regions are in place. Existing containment measures in Italy continue to impact service throughout Italy. A number of airlines have suspended flights to and/or from Italy. The Saudi Arabian government now prohibits the arrival of flights originating in or passing through airports in the following countries:
  1. Bahrain
  2. Egypt
  3. United Arab Emirates (UAE)
  4. Iraq
  5. Italy
  6. Korea
  7. Kuwait
  8. Lebanon
  9. Syria
Malaysia: The government has closed all non-essential services effective March 18, 2020. FedEx Logistics is operational in Malaysia; however, due to the movement control order, arriving cargo cannot be received by shippers. No cargo will be received until the movement control order is lifted, which is currently scheduled for March 31, 2020.

Vietnam: The Vietnamese government has implemented a 30-day halt to issuing visas. Carriers are responding with plans to cut passenger flights. Australia and New Zealand: Effective March 20, 2020, the Australia and New Zealand governments are restricting arriving air passengers to only citizens and residents.

USPS has enforced a temporary suspension on the guarantee on Priority Mail Express International destined for China and Hong Kong “due to widespread airline cancellations and restrictions into this area.” On 03/23/20, USPS announced the suspension of Priority Mail International service’s guarantee certain European countries, which include: 
  1. France
  2. Great Britain
  3. Spain
  4. Sweden
  5. Switzerland
4/01/2020 update: 
The Postal Service™️ received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States (U.S.) due to service disruptions related to the COVID-19 pandemic.

As a result, the Postal Service is currently unable to accept items destined for affected countries at any Post Office®️ or postal facility location, effective April 3 until further notice. For the full list of impacted countries as well as any delays, check this page.

Customers are asked to refrain from entering items addressed to any of the below countries into the USPS system effective immediately:
1.       Cayman Islands
2.       Chad
3.       Ecuador
4.       French Polynesia
5.       Honduras
6.       India
7.       Kuwait
8.       Libya
9.       Madagascar
10.   Maldives
11.   Mongolia
12.   New Caledonia
13.   Panama
14.   Peru
15.   Samoa
16.   Saudi Arabia
17.   South Africa
18.   Bolivia
19.   Sri Lanka
20.   Zimbabwe
Wholesale Sublimation Fulfillment

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Pic The Gift, LLC
10838 Ambassador Blvd
Saint Louis, MO 63132-1708

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